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Gardiner Crescent Surgery

GP Receptionist Maternity Cover

The closing date is 31 August 2025

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Job summary

Are you thinking you want a new start and a fresh challenge?

An exciting opportunity has arisen at our established and busy GP practice for an enthusiastic receptionist to join our friendly team, on a part-time, temporary basis to cover maternity leave. The exact dates of the cover are to be confirmed, but likely to start around October 2025.

We are a SystmOne practice. Experience as a GP receptionist is highly desirable.

We reserve the right to close applications at an earlier date than specified.

Main duties of the job

The main responsibilities of the post-holder will be to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

About us

The Villages Medical Group consists of 1 GP and 2 Advanced Nurse Practitioners, plus supportfrom:

Practice nurses

Healthcare Assistants

Specialist Nurse Practitioner

Management Team

Secretaries, Administrators and Receptionists.

Details

Date posted

07 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

A0922-25-0001

Job locations

21 Gardiner Crescent

Pelton Fell

Chester le Street

Co. Durham

DH2 2NJ


Craghead Medical Centre

The Middles

Stanley

Durham

DH9 6AN


Job description

Job responsibilities

Main Duties / Key Tasks:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Provide care navigation/signposting of patients.

Receive and make telephone calls as required.

Liaise with other clinical staff including district nurses, health visitors, etc.

To work in accordance with practice protocols.

Deal with all general enquiries, explain procedures and make new and follow up appointments.

Enter requests for appointments, tasks, general queries into clinical systems, ensuring to carefully record all relevant details and referring to doctor where necessary.

Ensure efficient running of appointment system and monitor flow of patients into treatment/consulting rooms.

Job description

Job responsibilities

Main Duties / Key Tasks:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Provide care navigation/signposting of patients.

Receive and make telephone calls as required.

Liaise with other clinical staff including district nurses, health visitors, etc.

To work in accordance with practice protocols.

Deal with all general enquiries, explain procedures and make new and follow up appointments.

Enter requests for appointments, tasks, general queries into clinical systems, ensuring to carefully record all relevant details and referring to doctor where necessary.

Ensure efficient running of appointment system and monitor flow of patients into treatment/consulting rooms.

Person Specification

Experience

Essential

  • *Caring and desire to help people.
  • *Good IT knowledge and skills.
  • *Experience in a patient environment or in reception role in a different sector.
  • *Excellent listening, written and interpersonal skills with both staff, patients and other healthcare professionals.
  • *Friendly, approachable, flexible manner.
  • *Excellent attention to detail.
  • *Problem solver and able to use initiative
  • *Willingness to learn new processes and systems

Desirable

  • *Experience of working as a receptionist in General Practice, NHS, Social *Care or similar environment preferred.
  • *Experience of using SystmOne.
  • *Highly responsive and able to adapt to what is required.
  • *Thrives in a fast paced working organisation

Qualifications

Desirable

  • GCSE grade A to C in English and Maths or equivalent
Person Specification

Experience

Essential

  • *Caring and desire to help people.
  • *Good IT knowledge and skills.
  • *Experience in a patient environment or in reception role in a different sector.
  • *Excellent listening, written and interpersonal skills with both staff, patients and other healthcare professionals.
  • *Friendly, approachable, flexible manner.
  • *Excellent attention to detail.
  • *Problem solver and able to use initiative
  • *Willingness to learn new processes and systems

Desirable

  • *Experience of working as a receptionist in General Practice, NHS, Social *Care or similar environment preferred.
  • *Experience of using SystmOne.
  • *Highly responsive and able to adapt to what is required.
  • *Thrives in a fast paced working organisation

Qualifications

Desirable

  • GCSE grade A to C in English and Maths or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gardiner Crescent Surgery

Address

21 Gardiner Crescent

Pelton Fell

Chester le Street

Co. Durham

DH2 2NJ


Employer's website

https://www.peltonfellsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Gardiner Crescent Surgery

Address

21 Gardiner Crescent

Pelton Fell

Chester le Street

Co. Durham

DH2 2NJ


Employer's website

https://www.peltonfellsurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Admin

Lindsay Sale-Thorn

lindsay.salethorn@nhs.net

01207290032

Details

Date posted

07 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

A0922-25-0001

Job locations

21 Gardiner Crescent

Pelton Fell

Chester le Street

Co. Durham

DH2 2NJ


Craghead Medical Centre

The Middles

Stanley

Durham

DH9 6AN


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