ADMIN ASSISTANT IN GP SURGERY

Job description

Job responsibilities

Sorting and scanning all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.

Extracting all information from clinical letters that needs coding and adding to notes.

Arranging appointments, referrals, tests, patient requests and follow up appointments of patients from different sources including Docman tasks and EMIS tasks.

Overseeing other administration tasks related to streamlined patient care as required.

Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.

Reviewing medication requests, ensuring appropriate investigations (BP, urine, Blood tests) are performed and coordinating patient medication reviews appointments.

Helping the GP liaise with outside agencies eg. getting an on call doctor on the phone to ask advice or arrange admission.

Supporting the Management and GPs with a proactive, well organised coordinated approach to QOF.

Dipping urine, taking Blood Pressure, doing ECGs.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Participation in an annual individual performance review.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Inform the lead GP / Management of any concerns regarding this role and any professional development needed

Be aware of own professional boundaries and what to do when you have reached them The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Work to practice protocols and agreed Competency Framework

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Be familiar in all mediums of communications such as email, tasks, telephone etc

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Communicate effectively to outside agencies

Communicate clearly with their lead GP

The post-holder will apply Practice policies, standards and guidance.

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Customer Service GCSE grade A to C in English and Maths.
• Basic IT skills Ability to provide quality care Good communication skills and able to work as part of a team.
• Admin experience.

Desirable

• Experience of working in primary or secondary care. Experience of working in a GP practice. Experience of Docman and Emis.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Forrest Medical Centre

Address

6 Prior Deram Walk

Coventry

CV4 8FT

Employer's website

https://www.fmcgp.co.uk/ (Opens in a new tab)