Business Manager

Forrest Medical Centre

This job is now closed

Job summary

Forrest Medical Centre is a well-respected and established surgery, providing primary care services to approximately 13,000 patients in Coventry, just a short journey from the centre, with excellent travel links.

An exciting opportunity has arisen for the role of Business Manager. The successful candidate will have strong leadership skills and will support the partners with strategic planning. Previous experience of managing financial accounts, human resources (HR), project management, public relations is essential, as is experience of managing a large multidisciplinary team.

The practice is involved in NHS research. It is a primary care research hub, hosting a NIHR nurse.

The practice values high clinical standards and aims for an excellent patient experience. It also has high QoF scores and is rated CQC Good in all areas.

Main duties of the job

The partners are looking for an excellent team player and motivator, working with the partners and the wider practice team, including the Operations Manager. They will also work collaboratively with the Primary Care Network (PCN), exploring opportunities.

The focus will be on future stability and managing growth and they will have awareness and manage the current opportunities and threats for health service providers. The practice and partnership are open to change and looking to develop future systems that support excellent patient care.

Previous primary care management experience is not essential for this role, but those without this experience will need to demonstrate transferable knowledge and skills.

About us

The Partners are forward-thinking and have roles in the local Integrated Care System, Primary Care Network, NHS England and Warwick Medical School.

The practice is a member of Go West Primary Care Network (PCN) which comprises of six practices. Their aims include providing high quality patient centred healthcare and working with local partners to ensure sustainability for local health services for the future. The practice is also a member of Coventry and Rugby GP Alliance.

The health and wellbeing of staff and patients is always the main priority, and the partnership is continuously looking at ways of improving both the patient care provided and staff morale. The practice organises an annual charity challenge, often in the form of a sponsored trek, plus multiple social events, open to all staff throughout the year.

The practice is an experienced training practice and provides training and development for medical students, doctors at all stages of their training and other allied health professionals.

The team includes 5 salaried GPs, a comprehensive nursing team with an ANP, practice nurses and health care assistants. The practice also benefits from close working with other allied health professionals including clinical pharmacists, musculoskeletal practitioners, an occupational therapist, mental health support workers and social prescribers. In addition, the practice has an experienced and skilled reception and administration team.

Date posted

28 February 2025

Pay scheme

Other

Salary

£50,000 to £60,000 a year Dependent on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0916-25-0000

Job locations

6 Prior Deram Walk

Coventry

CV4 8FT

Job description

Job responsibilities

Job purpose

To manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

Through innovative ways of working, lead the team in promoting continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and ensure the practice complies with CQC regulations.

Primary responsibilities

The following are the core responsibilities of the Business Manager. There may be, on occasion, a requirement to carry out other tasks. This will depend on factors such as workload and staffing levels.

The Business Manager is responsible for:

Managing the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities

Direct line management of the Management Team (MT):

Operations Manager

Office Managers

Functional management of all clinical and administrative staff

The practice lead for the recruitment and retention of staff, having an effective appraisal system and resolving disciplinary grievance issues

Maintaining and ensuring compliance with HR legislation

Ensuring that all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

Managing the routine financial elements of the practice, including budgets, petty cash, payroll, payments and receipts. This includes PCN income and expenditure, ensuring financial and contractual scrutiny is given on all transactions and activity

Ensuring the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners

Briefing the finance lead on a weekly basis and the partners, on at least a monthly basis, on all financial matters, including forecasting and future sustainability

Managing contracts for services, e.g., cleaning, gardening, window cleaning, etc.

Coordinating the procurement of practice equipment, supplies and services

Coordinating the reviewing and updating of all practice policies and procedures

Point of contact for the PCN, working with the surgery clinical lead to ensure all PCN work is being delivered and any issues/concerns are brought to the attention of the board

Leading and coordinating all projects within the practice (this would include developing the PCN, the further development of the practice, review of the surgery management structure and staffing requirements, planning, risk-assessing, and staffing reviews)

Coordinating the compilation of practice reports and plans, then exploring examples of good practice to influence the planning of the surgerys priorities which may include writing business cases and service level agreements,

Working with the team to reach QOF (Quality and Outcomes) targets, Enhanced Services and all other quality incentive schemes signed up to by the practice

Adopting a strategic approach to the management of all patient services matters

Ensuring ongoing practice CQC compliance. Overseeing the process by which the practice maintains registration under the CQC. Working with the registered manager, partners, and the team in preparation for CQC inspections

Developing and coordinating an effective communication strategy (internal and external)

Ensuring the practice maintains compliance with its NHS contractual obligations

Overseeing the communications for internal and external use, such as a practice newsletter on a quarterly basis

Provide support to the partners and the partnership to ensure excellent team-working and a sound legal framework

Ensure effectiveregularpartners and practicemeetings with clear agendas, minutes and action plans

Marketing the practice appropriately, including overseeing the practice website and ensuring this is kept up to date

Supporting the management of the Patient Participation Group

Management of all complaints in line with current legislation and guidance

Managing of estates and facilities, including health and safety aspects such as risk assessments and mandatory training

Work with the practice Team and external IT providers to ensure that: The practice IT system and other technology (including alarms, phone systems, etc.) are secure, efficient and compliant with all relevant legislation.All practice staff are given the training necessary to enable them to use the IT systems as safely and effectively as possible.

Running searching and interpreting data analysis when required

Ensuring compliance with IT security and IG, in liaison with the external Data Protection Officer

Coordinating the practice diary, ensuring meetings are scheduled appropriately