Job summary
We are currently seeking an enthusiastic & diligent Patient Advisor to cover a period of maternity leave (9-months). Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a Friendly and cohesive team of GP Partners (6) and Salaried GPs (5) & Excellent clinical support team including Paramedics, Nurses, Health Care Assistants and our Clinical Pharmacist.
Main duties of the job
Key responsibilities
The following are the key responsibilities of the Patient Advisor. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
1. Greeting and Welcoming Patients:
Provide a friendly, professional first point of contact for patients, visitors, and staff.
2. Managing Appointments:
Schedule, reschedule, and cancel patient appointments using the practice's appointment system. Ensure accurate booking of patient appointments and follow-up appointments.
3. Handling Patient Queries:
Answer phone calls and in-person inquiries in a timely and professional manner. Provide general information about the surgery's services, policies, and procedures.
5. Maintaining Office Organisation
Ensure the reception area is tidy and welcoming.
6. Supporting the Clinical Team:
Communicate with clinicians and other medical staff regarding patient needs, emergencies, or urgent appointments.
- Emergency Situations:
- Respond to urgent medical situations, such as notifying medical staff when necessary.
- Maintaining a Calm and Professional Demeanour:
- Handle any patient complaints or difficult situations calmly and professionally, seeking assistance from management if needed.
About us
Northgate Health Centre is situated in the heart of Oxford in a state-of-the-art purpose-built building which opened in 2022, with a list size of 13,500 patients. We have a dedicated multidisciplinary team putting patient care at the heart of everything we do.
We are a supportive team of 6 GP Partners and 5 salaried GPs, 3 experienced paramedic specialists, a pharmacist and a physiotherapist with an expanding nursing team along with a friendly patient advisor team and efficient administration team.
Date posted
07 April 2025
Pay scheme
Other
Salary
£13.16 an hour
Contract
Fixed term
Duration
9 months
Working pattern
Part-time
Reference number
A0914-25-0003
Job locations
NORTHGATE HEALTH CENTRE - (Previously 27@Northgate & 28@Northgate)
15 MARKET STREET
OXFORD
OX1 3EF
Employer details
Employer name
28 BEAUMONT STREET
Address
NORTHGATE HEALTH CENTRE - (Previously 27@Northgate & 28@Northgate)
15 MARKET STREET
OXFORD
OX1 3EF
Employer's website
https://www.28beaumontstreet.co.uk/ (Opens in a new tab)
For questions about the job, contact:
