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Valley Road Medical Practice

Care Navigator/Receptionist

The closing date is 28 February 2026

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Job summary

We are a busy GP Practice in Leamington Spa, looking for a kind and caring person to join our team. The care navigator role is one of guidance and assistance to our patient base.

Main duties of the job

First point of contact when patients call into the practice, booking appointments, processing prescription requests, helping patients with their enquiries and needs.

About us

A well established GP practice, working out of brand new premises on Valley Road in Leamington Spa. We are a wonderful, warm, efficient and compassionate team of people.

Details

Date posted

03 February 2026

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0908-26-0000

Job locations

Lillington Health Hub

Valley Road

Lillington

Leamington Spa

Warwickshire

CV32 7SJ


Job description

Job responsibilities

Booking appointments with a variety of clinicians and Allied Health Professionals, Processing registrations, Processing medication requests, Creating test request forms under instruction from clinicians while following Practice protocols, Chaperone for clinicians when the HealthCare Assistant is not available, Providing front-of-house reception services to patients, checking in patients and answering/resolving queries as needed both in-person and over the phone, Updating patient records as required

Job description

Job responsibilities

Booking appointments with a variety of clinicians and Allied Health Professionals, Processing registrations, Processing medication requests, Creating test request forms under instruction from clinicians while following Practice protocols, Chaperone for clinicians when the HealthCare Assistant is not available, Providing front-of-house reception services to patients, checking in patients and answering/resolving queries as needed both in-person and over the phone, Updating patient records as required

Person Specification

Experience

Essential

  • Experience of working in a customer facing role is essential.
  • GP practice experience is preferred, it is not essential as full training will be given.

Desirable

  • Experience of working in a GP Practice
Person Specification

Experience

Essential

  • Experience of working in a customer facing role is essential.
  • GP practice experience is preferred, it is not essential as full training will be given.

Desirable

  • Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Valley Road Medical Practice

Address

Lillington Health Hub

Valley Road

Lillington

Leamington Spa

Warwickshire

CV32 7SJ


Employer's website

https://valleyroadmp.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Valley Road Medical Practice

Address

Lillington Health Hub

Valley Road

Lillington

Leamington Spa

Warwickshire

CV32 7SJ


Employer's website

https://valleyroadmp.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Cheryl Herbert

cheryl.herbert@nhs.net

Details

Date posted

03 February 2026

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0908-26-0000

Job locations

Lillington Health Hub

Valley Road

Lillington

Leamington Spa

Warwickshire

CV32 7SJ


Supporting documents

Privacy notice

Valley Road Medical Practice's privacy notice (opens in a new tab)