DR CHITRE & DR DASARI’S SURGERY

MEDICAL RECEPTIONIST

Information:

This job is now closed

Job summary

Medical Receptionist in a Doctors surgery.

We have 2 sites one in Handsworth and one in Great Barr. All staff work shifts at both sites

Main duties of the job

Answering telephone calls

Booking appointments

Processing repeat medication

Dealing with patients queries

Other admin duties

About us

We are a small team in a busy inner city practice with over 6,500 patients.

The team works well with each other and we support each other.

We have 2 sites one in Handsworth and one in Great Barr the different of the sites keeps the job interesting.

Details

Date posted

25 July 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0907-23-0000

Job locations

168 Hamstead Road

Handsworth

Birmingham

West Midlands

B20 2QR


NHS TANHOUSE CLINIC

GREAT BARR

BIRMINGHAM

WEST MIDLANDS

B43 5EL


Job description

Job responsibilities

1.

Making appointments

2.

Taking requests for prescriptions

3.

Message taking ensuring its passed to the relevant person

4.

Reporting faults to management

5.

Home visit requests

6.

Deal with general enquiries and complaints

7.

Contacting other providers

Reception Duties

8.

Register new patients and temporary residents

9.

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Filing

16.

Pulling Lloyd George envelopes when requested

Prescriptions

17.

Dealing with requests for repeat prescriptions

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to repeat prescriptions

General

20.

Input and extract information from Practice computer system

21.

Observe health and safety guidelines at all times

22.

General housekeeping (e.g. keeping reception and waiting areas tidy) following COVID 19 regulations

23.

Make refreshments for doctors and other team members, participate in washing up

24.

Any other reasonable duties as necessary

Job description

Job responsibilities

1.

Making appointments

2.

Taking requests for prescriptions

3.

Message taking ensuring its passed to the relevant person

4.

Reporting faults to management

5.

Home visit requests

6.

Deal with general enquiries and complaints

7.

Contacting other providers

Reception Duties

8.

Register new patients and temporary residents

9.

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Filing

16.

Pulling Lloyd George envelopes when requested

Prescriptions

17.

Dealing with requests for repeat prescriptions

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to repeat prescriptions

General

20.

Input and extract information from Practice computer system

21.

Observe health and safety guidelines at all times

22.

General housekeeping (e.g. keeping reception and waiting areas tidy) following COVID 19 regulations

23.

Make refreshments for doctors and other team members, participate in washing up

24.

Any other reasonable duties as necessary

Person Specification

Experience

Essential

  • No experience necessary has full training will be given

Desirable

  • None

Qualifications

Essential

  • GCSE grade A to C English and Math

Knowledge and Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
Person Specification

Experience

Essential

  • No experience necessary has full training will be given

Desirable

  • None

Qualifications

Essential

  • GCSE grade A to C English and Math

Knowledge and Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

DR CHITRE & DR DASARI’S SURGERY

Address

168 Hamstead Road

Handsworth

Birmingham

West Midlands

B20 2QR


Employer's website

https://www.drchitressurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

DR CHITRE & DR DASARI’S SURGERY

Address

168 Hamstead Road

Handsworth

Birmingham

West Midlands

B20 2QR


Employer's website

https://www.drchitressurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Lana Newport

lana.newport@nhs.net

01215237500

Details

Date posted

25 July 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0907-23-0000

Job locations

168 Hamstead Road

Handsworth

Birmingham

West Midlands

B20 2QR


NHS TANHOUSE CLINIC

GREAT BARR

BIRMINGHAM

WEST MIDLANDS

B43 5EL


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