Receptionist (Medical)

Job description

Job responsibilities

Job Description/Further Duties:

Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients

When last to leave at the end of the day, ensure that the practice is totally secured, including confidential items, and internal lights are off

Covering colleagues holiday and sickness as required

Process incoming and outgoing mail/correspondence according to practice protocols

Record actions taken in patient record where appropriate or in accordance with practice protocols

Complete other daily/weekly and monthly core tasks to support a smooth running of the reception

Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients

When last to leave at the end of the day, ensure that the practice is totally secured, including confidential items, and internal lights are off

Covering colleagues holiday and sickness as required

Process incoming and outgoing mail/correspondence according to practice protocols

Record actions taken in patient record where appropriate or in accordance with practice protocols

Complete other daily/weekly and monthly core tasks to support a smooth running of the reception are

Any other administration duties as necessitated by the needs of the practice

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Act as Chaperone when requested by clinician and in accordance with the Chaperone policy.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the Practice policies and procedures, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Safeguarding is Everyones Business:

The Practice has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected. As a consequence, all Practice employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them.

Infection Control:

It is Practice policy to reduce the risk of Healthcare Associated Infection by having in place Infection Prevention and Control Policies. These policies must be adhered to by all staff to ensure patients are cared for in a clean environment and receive the highest standards of linical care.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and/or professional development

Taking responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Person Specification

Knowledge/Skills/Qualities

Essential

• Excellent numeracy skills
• Excellent keyboard and computer skills
• Excellent communication skills
• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgment, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative

Qualifications

Essential

• English GCSE Level C or equivalent
• A demonstrable commitment to professional development

Desirable

• Intermediate level Microsoft Office

Experience

Essential

• Experience of working in a public reception environment
• Experience of Microsoft Office software
• Experience of dealing with the public/patients

Desirable

• Experience of telephone switchboard operation
• Experience of computerised clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Riverside Family Practice

Address

Church Street

Burnley

Lancashire

BB11 2DL

Employer's website

https://www.riversidefamilypractice.org.uk/Home (Opens in a new tab)