Patient Pathway Supervisor (Administrator)

Job description

Job responsibilities

Responsibilities:

On a day-to-day basis lead and manage the Administration team, providing support and motivation as required.

In conjunction with the Patient Services manager prepare the team rotas to ensure that each health centre is adequately covered.

Monitor the day to day workload of all administrators to ensure that the workload is being managed effectively and efficiently.

Work with the Patient Services Manager to organise and lead team meetings, monthly mini team time talks, and PLT events.

Be fully conversant with practice procedures and developments and ensure that the team are kept fully updated.

Ensure that the team handle patients and visitors enquiries courteously, efficiently, and confidentially.

Administration Team Responsibilities:

Processing incoming and outgoing mail

Data entry of new and temporary registrations and relevant patient information

Scanning of patient related documentation including attaching and coding scanned documents to patients healthcare records

Processing of all DNA letters in accordance with current protocol

Input data into the patients healthcare records as necessary.

Process incoming test results and out of hours reports, ensuring they are referred to the relevant clinician.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Manage all administrative queries as necessary.

Carry out system searches as requested.

To provide IT support to all members of practice staff

Taking meeting minutes

Maintain a clean, tidy, effective working area at all times.

Support all clinical staff with general administrative tasks as requested.

Typing letters, reports, and associated documentation

Process referrals to external agencies such as secondary care

Process referrals using the electronic referral system (ERS)

Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms

Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.

Read code data on EMIS web

Confidentiality:

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Benefits:

At Churchmere Medical Group as well as an excellent remuneration package we offer several excellent benefits including:

6.6 weeks leave inclusive of bank holidays.

A generous employer pension contribution via the NHS pension scheme

Access to a range of learning and development opportunities designed to support your ongoing progression.

Discounts at 100s of high street and online stores

Employee assistance programme

Cycle to work scheme for those wanting a greener commute.

Person Specification

General

Essential

• The successful post holder will be required to be work from 9am 5pm Monday to Friday but also be flexible to accommodate some evenings and Saturday mornings to assist with Extended Access supervision duties.

Experience

Essential

• Essential skills:
• Excellent communications skills, oral and written.
• Previous experience of leading and managing people in a fast-paced patient service setting.
• A proven history of developing the skills and confidence of a team and team members to fulfil their potential whilst continuously improving the service they provide to patients.
• Ability to build strong working relationships with your team.
• Ability to assertively manage difficult conversations with team members and patients.
• Ability to contribute to improving patient pathways, including managing change, developing new systems and procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Churchmere Medical Group

Address

Trimpley Street

Ellesmere

Shropshire

SY12 9BQ

Employer's website

https://www.churchmere.co.uk/ (Opens in a new tab)