Job responsibilities
Offer
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone.
Assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the
Practice including the provision of clerical support to clinical staff and
other members of the Practice team
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies.
Duties and
Responsibilities:
Opening up/locking up of
Practice premises and maintaining security in accordance with Practice
protocols
Maintaining and monitoring
the Practice appointments system
Assisting patients with their requests face to face,telephone oremail for appointments in line with the practice care navigation policy.
Process requests for repeat prescriptions in accordance with practice policy.
General office duties such as filing, scanning and incoming and outgoing post.
Clinical Coding inline with
the practice protocol and under the direction of the Data Quality & IT officer/Practice
Manager.
Confidentiality:
In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation to
their health and other matters. They do
so in confidence and have the right to expect that staff will respect their
privacy and act appropriately
In the performance of the duties outlined in
this job description, the post-holder may have access to confidential
information relating to patients and their carers, practice staff and other
healthcare workers. They may also have
access to information relating to the practice as a business
organisation. All such information from any source is to be regarded as
strictly confidential
Information relating to patients, carers,
colleagues, other healthcare workers or the business of the practice may only
be divulged to authorised persons in accordance with the practice policies and
procedures relating to confidentiality and the protection of personal and
sensitive data
Health
& safety:
The
post-holder will assist in promoting and maintaining their own and others
health and safety and security as defined in the practice Health & Safety
policy, the practice Health & Safety manual and the practice Infection
Control policy and published procedures. This will include:
Using
personal security systems within the workplace according to practice guidelines
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks
Making
effective use of training to update knowledge and skills
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards
Actively
reporting of health and safety hazards and infection hazards immediately when
recognised.
Keeping
own work areas and general/patient areas generally clean, assisting in the
maintenance of general standards of cleanliness consistent with the scope of
the job holders role
Undertaking
periodic infection control training (minimum annually)
Reporting
potential risks identified.
Equality and diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
Acting
in a way that recognises the importance of peoples rights, interpreting them
in a way that is consistent with practice procedures and policies, and current
legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and respects
their circumstances, feelings priorities and rights.
Personal/Professional development:
The
post-holder will participate in any training programme implemented by the practice
as part of this employment, such training to include.
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development.
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
Alert
other team members to issues of quality and risk
Assess
own performance and take accountability for own actions, either directly or
under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources
Communication:
The post-holder
should recognise the importance of effective communication within the team and
will strive to:
Communicate effectively with other team
members, patients, carers and visitors to the practice.
Recognise peoples needs for alternative
methods of communication and respond accordingly.
Contribution to the implementation of services:
The
post-holder will:
Apply
practice policies, standards and guidance
Discuss
with other members of the team how the policies, standards and guidelines will
affect own work and participate
in audit where appropriate.
This job description is not exhaustive.