PCN Care Coordinator

Job description

Job responsibilities

Role Description

Role Title :

PCN Operations Care Coordinator

Reports To :

Emma Bullock PCN Manager

Role Description :

Chapeltown Primary Care Network (PCN) consists of 3 GP practices, Allerton and Westfield, St Martins Medical Centre and Woodhouse Medical Practice, with a population size of approximately 27,000 patients. The Care Coordinator role is to support the effective running of the PCN alongside the PCN Manager, whilst projecting a positive and supportive image.

Primary Responsibilities :

Provide general assistance, administration and operational support to the PCN Manager and Clinical Director.

Create, run and analyse report data from clinical systems (S1 and EMIS) and within MS Office applications (Word, Excel and Outlook) and Ardens.

Meeting administration - calendar invites, agendas, presentation packs, compilation and distribution of meeting minutes and ensure actions completed in a timely fashion.

Ensure monthly report packs are accurate and up to date to support PCN operation, exec and board meetings.

Create and manage small projects, defined by or in conjunction with the PCN Manager, to deliver desired outcomes in accordance with population health data for our patients.

For example :

- Covid and Flu Vaccination Programme

- Cancer Screening

- NHS Health Checks

Management of intranet (Teamnet) and PCN website

Management of appointment rotas.

Secondary Responsibilities :

Day to day patient interaction both in practice and in patients own homes.

Follow, support and comply with practice procedures, IT, infrastructure and telecom systems, and work in accordance with written protocols and procedures.

Contribute toward the team ethic and support patients in line with the PCN principles and values.

Use own judgement, resourcefulness, common sense and local knowledge, to respond to enquiries and requests.

Strong organisation skills.

Any other tasks allocated by PCN Manager and Clinical Director.

Objectives :

Common Objectives:

1. Appropriate attitude and behaviour

a. Measurement: Subjective assessment based on working as a team behaviour and ownership of accountabilities. This includes working together with other parts of the PCN and within the practices.

b. Make positive contributions to teams across the PCN

c. Positively coach the PCN ethos and approach to everything

d. Respect others plans and dates to which you commit

e. Encourage people to do their best work

f. Encourage people to give their view; ensuring diverse perspective and insights are considered

g. Listen to others views in a polite and considered way

h. Positively challenge other perspectives to explore ideas, concepts, insights and problems

i. Build on peoples ideas

j. Acknowledge good work and progressive behaviour

k. Call out poor behaviour or behaviour that doesnt reflect the culture and values of the PCN

Personal Objectives: (first 6 weeks)

1. Mandatory e-learning training through e learning for health.

Person Specification

Qualifications

Essential

• excellent time management, organisational and communication skills, able to work independently and as part of a team and who really wants to immerse themselves in the role and have an impact on the health of our population.

Desirable

• Experience working in General Practice or a PCN

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Allerton Medical Centre

Address

6 Montreal Avenue

Leeds

LS7 4LF

Employer's website

https://www.allertonmedicalcentre.co.uk/ (Opens in a new tab)