Care Navigator

Job description

Job responsibilities

Main Purpose of Job:

To provide a focal point of contact for patients of the practice and administrative support to the practices clinicians.

Main Duties:

Welcoming patients and visitors face to face and over telephone

Ensure confidentiality is maintained at all times

Establish reason behind visitors attendance/call to surgery in a friendly and courteous manner

Ensure patient is dealt with in an efficient and appropriate way

Ensure enquiries/telephone calls are actioned in a prompt manner and where necessary passed to the appropriate responsible person

Management of Patient Registration:

Take necessary details from patient to ensure appropriate registration form is provided to patient

Ensure all required details on the registration forms are complete

Register patient on computer and book new patient check with Practice nurse or Health Care assistant

Appointment management:

Locate appropriate appointment type based on information provided by patient with appropriate healthcare professional

Ensure necessary details are obtained from patient to book appointment i.e. Name and address, reason for attendance Confirm the correct patient has been booked in to the appointment slot

Provide an efficient appointment booking service

Effectively handling requests for cancellation and rearranging of appointments

Actioning requests/directions from doctors/nurses diary management

Create requests for home visits and passing clinically based messages promptly

Ensure all necessary, appropriate and relevant information is obtained to deal with problems

Manage daily results and distribute to clinicians

Calling Patients for checks

React to directions to call in patient groups where required and with appropriate training

Repeat prescribing and online access management

Administration of outgoing communications and / or samples

Manage NHS E mail system

Safeguard all keys, cash and accessible patient identifiable information

Review personal and teams responsibilities regularly

Use initiative and competence to identify outstanding actions and tasks accordingly

Action relevant tasks and responsibilities promptly, efficiently and professionally adhering to Practice protocols and staff handbook

Report inadequacies in building and be responsible for Health and Safety

Identify own training needs

Participate in Significant event analysis process

Accept and react to change

Work reliably, calmly and competently under pressure

Be positive, honest and professional in your approach

Communicate capably, act resourcefully

Work at all times in an organised way and in accordance with protocols, procedures and regulation including the staff handbook

Person Specification

Experience

Essential

• Experience of working in a Healthcare setting with patients
• Experience of working in a GP practice or similar setting

Desirable

• Experience of working in primary care
• Experience of working with the SystmOne clinical system

Qualifications

Essential

• GCSE educated in English and Maths

Desirable

• Care Navigator training desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Park Medical Centre

Address

5-7 East Park Road

Leeds

LS9 9JD

Employer's website

https://www.eastparkmedicalcentre.com/ (Opens in a new tab)