Job summary
Leeds City Medical Practice is looking for a
Patient Care Advisor to join it's friendly team.
Previous experience of Medical Reception would be
an advantage but is by no means essential, the skills that the surgery requires
are communication, professionalism, discretion and a helpful 'can do' attitude.
Applicants should display a good sense of humour,
the ability to work under pressure and the initiative to deal with unexpected
or challenging situations. Experience of using computers at work for a variety
of tasks is essential.
Main duties of the job
Job Summary:
Be the first point of contact for patients and
visitors in the practice on the phones and face to face. Assist and direct
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way. Project a positive and friendly image
to patients and other visitors at all times.
Provide general assistance and undertake
administrative duties required to support to the Practice Team in order that
the practice runs smoothly and efficiently.
About us
About us
We are a busy, friendly practice based in South
Leeds, in modern purpose built premises with 10 GPs, 2 ANPs, 7 Nurses and 2
Healthcare Assistants.
17,000+ patients
Based over 3 sites (2 main ones and one small
branch surgery)
Fully computerised, utilising SystmOne medical
record system
Job description
Job responsibilities
Principle Responsibilities:
- To be polite and professional at all times,
in what can at times can be difficult or emotional situations with both
patients and colleagues
- To accurately carry out all duties
accurately, in a timely manner in line with practice protocols and in line
with deadlines
- To accurately record details on the medical
records system.
- To take full responsibility for areas of
work assigned and to help others to complete all required tasks within the
practice.
- To take responsibility for any patient
enquiry and follow through to conclusion.
- To always deal with patient information in
a confidential manner in line with the practice policy
- To book appropriate appointments for today
& future from patient requests.
- To deal with requests from GPs, Nurses and
other members of the primary health care team as requested
- To have a thorough knowledge of all
Practice policies & procedures.
- To be vigilant in reporting anything of
concern to safeguard children or vulnerable adults.
- To ensure always up to date with all
Mandatory training
- To be prepared to work flexibly to assist
in addressing the needs of the practice
- To carry out any other duties which may
from time to time be required for the efficient running of the surgery
Job description
Job responsibilities
Principle Responsibilities:
- To be polite and professional at all times,
in what can at times can be difficult or emotional situations with both
patients and colleagues
- To accurately carry out all duties
accurately, in a timely manner in line with practice protocols and in line
with deadlines
- To accurately record details on the medical
records system.
- To take full responsibility for areas of
work assigned and to help others to complete all required tasks within the
practice.
- To take responsibility for any patient
enquiry and follow through to conclusion.
- To always deal with patient information in
a confidential manner in line with the practice policy
- To book appropriate appointments for today
& future from patient requests.
- To deal with requests from GPs, Nurses and
other members of the primary health care team as requested
- To have a thorough knowledge of all
Practice policies & procedures.
- To be vigilant in reporting anything of
concern to safeguard children or vulnerable adults.
- To ensure always up to date with all
Mandatory training
- To be prepared to work flexibly to assist
in addressing the needs of the practice
- To carry out any other duties which may
from time to time be required for the efficient running of the surgery
Person Specification
Qualifications
Essential
- Good knowledge of medical terminology. IT literate Word & Excel. Willing to undertake further study.
Desirable
- Experience of working in a Medical Primary Care setting. Experience of using a clinical IT system.
Experience
Essential
- Ability to prioritise workloads.
- Good interpersonal skills.
- Ability to meet tight deadlines.
- Ability to make decisions.
- Calm
- Happy to communicate at all levels, accepting instruction from all levels.
- Flexible approach to work content /hours.
- Discreet and diplomatic.
- Happy to be assertive when required.
- A good team player.
- Enjoys attention to detail.
Desirable
- Ability to multi-task.
- Confident
Person Specification
Qualifications
Essential
- Good knowledge of medical terminology. IT literate Word & Excel. Willing to undertake further study.
Desirable
- Experience of working in a Medical Primary Care setting. Experience of using a clinical IT system.
Experience
Essential
- Ability to prioritise workloads.
- Good interpersonal skills.
- Ability to meet tight deadlines.
- Ability to make decisions.
- Calm
- Happy to communicate at all levels, accepting instruction from all levels.
- Flexible approach to work content /hours.
- Discreet and diplomatic.
- Happy to be assertive when required.
- A good team player.
- Enjoys attention to detail.
Desirable
- Ability to multi-task.
- Confident
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).