Cancer Navigator

Job description

Job responsibilities

To assist the Primary Care Network (PCN) in delivering improvements to the services we provide our patients in relation to the following aspects of patient care - Participation in national cancer screening programmes.

Ensuring robust and supportive referral practices are in place for patients suspected of having cancer; including use of guidelines, professional development, and safety netting of those referred.

In support of collaborative working the post holder will form productive and supportive relationships with practice staff who have the skills, knowledge and remit to contribute to this work. e.g., GP practice non clinical cancer champions, social prescribers, pharmacists, secretaries etc.

The post holder will assist the PCN constituent practices to evaluate their screening uptake and engage hard to reach populations and to reduce health inequalities. This will include working alongside practices to enhance processes to track and follow-up screening non-responders.

Take forward proactive monitoring and tracking of patients suspected or confirmed of having a cancer diagnosis ensuring that their journey is processed in a timely and efficient manner, in line with Cancer Waiting Time Targets.

Provide advice and support to practices on cancer audit/referral review of cancer diagnoses. To work with practices to collate the learning from case reviews to identify any trends or learning.

Develop with core staff across the PCN consistent safety netting approaches/systems to monitoring patients who have been referred urgently with suspected cancer or for further investigations to exclude the possibility of cancer.

Provide the PCN with support to host peer-to-peer learning events that look at data and trends in diagnosis and screening across a Network. Including appropriate contributors from other organisations

Source appropriate resources, training, system examples from appropriate organization such as the Cancer Alliance, Cancer Research UK, Macmillan, and local authority partners.

Be a point of contact for PCN member Practices to develop and implement their cancer screening improvement action plans.

Create a Library of PCN data packs and other resources to support the delivery of information to patients in a wide variety of formats to meet the needs of all patient groups, including those with Learning Disabilities, and people for whom English is not a first language.

Review practice coding for report building and templates to ensure consistency across the PCN and accuracy of data. Identify coding anomalies and liaise with Ardens (template and reports used by all member practices).

Provide administrative support for project evaluation and feedback.

To provide, receive and analyse information of a clinical and statistical nature, to support the development of key workstreams to improve screening coverage and facilitate timely cancer diagnosis.

To interpret medical records to maintain a cancer data base that enables the accurate tracking of patient care and progression through the cancer pathway for review by practices and the PCN.

Work both directly and indirectly with patients and their carers to help navigate patients through the early part of the cancer diagnostic pathway. To improve patient compliance and experience, ensuring that all patients are signposted to /or receive information on their referral -including safety netting advice.

To ensure patients continue to be monitored and supported post treatment completion, supporting the patient and their family for post treatment rehabilitation where necessary.

Ability to input information accurately and in a timely manner and to work to tight deadlines.

Be responsible for identifying and resolving delays in the patient pathway, looking at diagnostic test dates and outpatient appointments. Where this is not possible, ways forward are to be discussed with the practice/PCN.

Adaptable and flexible to differing operational frameworks of individual practice and patient needs.

Person Specification

Experience

Essential

• Previous admin and clerical experience within the NHS or similar field.
• IT literate with data analysis skills with knowledge and experience of using a range of data bases or patient information systems.
• Able to build network links with external organisations.
• Knowledge of medical terminology, anatomy and physiology.
• Excellent organisational skills.

Desirable

• Knowledge of primary care EMIS system would be preferred but is not essential.

Qualifications

Essential

• Good standard of education GCSE or equivalent in English and Mathematics

Desirable

• A-level / NVQ level 3 or equivalent experience in admin / business / marketing / customer service environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Layton Medical Centre

Address

200 Kingscote Drive

Blackpool

FY3 7EN

Employer's website

https://www.laytonmedicalcentre.co.uk/ (Opens in a new tab)