Job summary
We are a busy, friendly GP practice with a
list size of approximately 8,200 patients, seeking a motivated, organised, and
approachable Medical Receptionist to join our team at Layton Medical Centre
The successful candidate will be the first
point of contact for our patients, providing a professional and welcoming
service both in person and over the phone. Responsibilities include managing
appointments, handling patient enquiries, processing repeat prescriptions, and
supporting the clinical team with general administrative tasks.
Excellent communication skills, a calm and
caring manner, and the ability to work well under pressure in a fast-paced
environment are essential.
This is a part-time role, working 16 - 20 hours
per week,We are looking for a friendly, reliable
team player who is committed to delivering excellent patient care as part of
our supportive practice team.
Main duties of the job
The Medical Receptionist plays a key role
in ensuring the smooth day-to-day running of the practice. Main duties include:
Booking and managing patient
appointments, both over the phone and in person.
Handling patient queries in a
professional, confidential, and compassionate manner.
Processing administrative tasks from
clinicians including messages, test results, and referrals.
Managing repeat prescription requests
accurately and efficiently.
Signposting patients to the most
appropriate healthcare professional or service, including external services
when necessary.
Registering new patients and updating
patient records in accordance with practice protocols.
Supporting the clinical and admin teams
with general administrative duties as required.
Maintaining patient confidentiality and
working in accordance with data protection and practice policies.
About us
Layton Medical is a well-established and
busy GP practice serving approximately 8,200 patients. In addition to our core
NHS services, we operate the Fylde Coast Clinical Research Centre, contributing
to primary care research and innovation.
We are based in Blackpool and are proud to
be part of the Blackpool Central Primary Care Network.
Our practice is committed to delivering
high-quality, patient-centered care, and we take pride in our friendly and
supportive team environment. Our culture encourages collaboration, respect, and
a shared commitment to providing excellent healthcare to our community.
Job description
Job responsibilities
To provide a high-quality, professional
reception and administrative service to patients, doctors, and other members of
the practice team. The role involves being the first point of contact for
patients, providing excellent customer service, managing appointments, and
supporting the clinical team with a variety of administrative tasks.
Main Responsibilities:
Greeting and assisting patients in a
courteous and efficient manner.
Booking, amending, and cancelling patient
appointments using the clinical system.
Handling patient queries both
face-to-face and over the telephone.
Processing repeat prescription requests
in line with practice protocol.
Managing and actioning tasks assigned by
clinicians.
Signposting patients appropriately to
clinical staff or external services.
Registering new patients and maintaining
accurate patient records.
Handling incoming and outgoing
correspondence.
Supporting the wider administrative team
with general office duties.
Safeguarding Responsibilities:
All staff have a responsibility to protect
and safeguard vulnerable individuals, whether they are children or adults.
Medical Receptionists must be familiar with the practice's safeguarding
policies and procedures, attend relevant training, and report any concerns
promptly to the safeguarding lead or line manager.
Job description
Job responsibilities
To provide a high-quality, professional
reception and administrative service to patients, doctors, and other members of
the practice team. The role involves being the first point of contact for
patients, providing excellent customer service, managing appointments, and
supporting the clinical team with a variety of administrative tasks.
Main Responsibilities:
Greeting and assisting patients in a
courteous and efficient manner.
Booking, amending, and cancelling patient
appointments using the clinical system.
Handling patient queries both
face-to-face and over the telephone.
Processing repeat prescription requests
in line with practice protocol.
Managing and actioning tasks assigned by
clinicians.
Signposting patients appropriately to
clinical staff or external services.
Registering new patients and maintaining
accurate patient records.
Handling incoming and outgoing
correspondence.
Supporting the wider administrative team
with general office duties.
Safeguarding Responsibilities:
All staff have a responsibility to protect
and safeguard vulnerable individuals, whether they are children or adults.
Medical Receptionists must be familiar with the practice's safeguarding
policies and procedures, attend relevant training, and report any concerns
promptly to the safeguarding lead or line manager.
Person Specification
Experience
Essential
- Excellent communication and interpersonal skills.
- Good organisational and multitasking abilities.
- Professional, friendly, and approachable manner.
- Ability to remain calm under pressure.
- Commitment to confidentiality and data protection.
- Willingness to undertake training relevant to the role.
Desirable
- Experience working in Primary Care.
- Experience with EMIS web
Qualifications
Essential
- GCSE grade A to C in English and Maths
Person Specification
Experience
Essential
- Excellent communication and interpersonal skills.
- Good organisational and multitasking abilities.
- Professional, friendly, and approachable manner.
- Ability to remain calm under pressure.
- Commitment to confidentiality and data protection.
- Willingness to undertake training relevant to the role.
Desirable
- Experience working in Primary Care.
- Experience with EMIS web
Qualifications
Essential
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
