Job summary
Cumbria Medical Services is looking to recruit a Booking Coordinator. Primarily the Booking Coordinator ensures the effective management of all incoming NHS
referrals using the Choose and Book system and ensures that adequate clinic slots are available at all times.
The role also involves handling of patient enquiries and requests courteously and
efficiently and maintaining confidentiality of any information in connection
with the work.
Carrying out other administrative
tasks as the need arises, either to comply with current service regulations or
accepted current medical practice, or for the best interests of the service to
patients.
This is a permanent full time position for 37.5 hours per week. The working days/pattern will be discussed with the successful applicant.
Main duties of the job
To
answer incoming calls in a polite and professional manner
To
retrieve referrals from the Choose and Book software.
To ensure that all new and follow-up patients
receive an appointment within appropriate clinical and administrative timescales.
To ensure that an adequate number of clinic
appointment slots are available at all times on the clinical system used which is EMIS.
To monitor clinic cancellations, and to ensure
the patients demographic details, clinic waiting times and other key data are
accurately checked and actioned as necessary.
To reschedule patient appointments which result
in the cancellation of a clinic, ensuring that clinic slots are correctly
cancelled and reallocated.
To liaise with the GPwSI and or relevant GP on
matters relating to clinical care.
To
maintain appropriate patient records and spreadsheets including results and
patient satisfaction.
To
provide patients with basic clinical advice
To
cover reception for clinics if necessary
About us
CMS is an independent provider of NHS services. This post is based at the administration office in Cockermouth Community Hospital. CMS delivers clinics from 5 different locations throughout Cumbria including community hospitals and a GP surgery The service is delivered by GPs with Special Interest in Dermatology, Minor Surgery and Ophthalmology.
CMS is an outstanding service as awarded by the CQC. Our staff team has a strong work ethic and we are looking for a team member who is passionate about providing great quality services to patients.
As a NHS employee the successful candidate will have access to NHS discounts and pension.
Job description
Job responsibilities
To
answer incoming calls in a polite and professional manner
To
retrieve referrals from the Choose and Book software.
To ensure that all new and follow-up patients
receive an appointment within appropriate clinical and administrative timescales.
To ensure that an adequate number of clinic
appointment slots are available at all times on the clinical system.
To monitor clinic cancellations, and to ensure
the patients demographic details, clinic waiting times and other key data are
accurately checked and actioned as necessary.
To reschedule patient appointments which result
in the cancellation of a clinic, ensuring that clinic slots are correctly
cancelled and reallocated.
To liaise with the GPwSI and or relevant GP on
matters relating to clinical care.
To respond to any queries from patients
regarding administration of clinics and appropriately refer any clinical
matters to the GPwSI in charge.
To ensure discharge summaries are sent in the
required timescale to the originating referrer.
To
ensure the use of the internal system and associated systems are carried out
according to practice guidelines and procedures.
To
maintain appropriate patient records and spreadsheets including results and
patient satisfaction.
To
provide patients with basic clinical advice.
To process correspondence.
To
cover reception for clinics where required.
To
carry out other administrative tasks as the need arises, either to comply with
current service regulations or accepted current medical practice, or for the
best interests of the service to patients.
Job description
Job responsibilities
To
answer incoming calls in a polite and professional manner
To
retrieve referrals from the Choose and Book software.
To ensure that all new and follow-up patients
receive an appointment within appropriate clinical and administrative timescales.
To ensure that an adequate number of clinic
appointment slots are available at all times on the clinical system.
To monitor clinic cancellations, and to ensure
the patients demographic details, clinic waiting times and other key data are
accurately checked and actioned as necessary.
To reschedule patient appointments which result
in the cancellation of a clinic, ensuring that clinic slots are correctly
cancelled and reallocated.
To liaise with the GPwSI and or relevant GP on
matters relating to clinical care.
To respond to any queries from patients
regarding administration of clinics and appropriately refer any clinical
matters to the GPwSI in charge.
To ensure discharge summaries are sent in the
required timescale to the originating referrer.
To
ensure the use of the internal system and associated systems are carried out
according to practice guidelines and procedures.
To
maintain appropriate patient records and spreadsheets including results and
patient satisfaction.
To
provide patients with basic clinical advice.
To process correspondence.
To
cover reception for clinics where required.
To
carry out other administrative tasks as the need arises, either to comply with
current service regulations or accepted current medical practice, or for the
best interests of the service to patients.
Person Specification
Qualifications
Essential
- Minimum 5 GCSE or equivalent including Maths and English
Skills and Attributes
Essential
- Adopts a flexible approach to work
- Works well in a team
- Excellent communicator
- Approachable and professional
- Knowledge of Data Protection and Confidentiality
- Prioritises workload safely
- Calm under pressure
- Good IT skills
- Awareness of personal development needs
- Uses initiative to take on extra tasks while demonstrating awareness of own limitations
Experience
Desirable
- Working knowledge of EMIS Web
- Relevant Primary Care or NHS experience.
- Microsoft Office
Person Specification
Qualifications
Essential
- Minimum 5 GCSE or equivalent including Maths and English
Skills and Attributes
Essential
- Adopts a flexible approach to work
- Works well in a team
- Excellent communicator
- Approachable and professional
- Knowledge of Data Protection and Confidentiality
- Prioritises workload safely
- Calm under pressure
- Good IT skills
- Awareness of personal development needs
- Uses initiative to take on extra tasks while demonstrating awareness of own limitations
Experience
Desirable
- Working knowledge of EMIS Web
- Relevant Primary Care or NHS experience.
- Microsoft Office
