Cumbria Medical Services Ltd

Medical Secretary/Administrator

Information:

This job is now closed

Job summary

Cumbria Medical Services is looking to recruit an experienced Medical Secretary to be based at our office in Cockermouth. The postholder will provide comprehensive administrative and medical support to the doctors as required. This will include typing referral letters and arranging appointments. You will also oversee arrangements with our Hand Clinics in terms of patient referrals, dealing directly with the consultants and typing up clinic notes.

Main duties of the job

The right candidate for the post will need to have a good understanding and awareness of primary and/or secondary care with a working knowledge of medical terminology and audio typing. Main areas of resposibility include:

Providing comprehensive administrative and medical secretarial support to the Doctors as required.

Ensuring the effective management of all incoming NHS referrals and ensuring that adequate clinic slots are available at all times.

Handling of patient enquiries and requests courteously and efficiently and maintaining confidentiality of any information in connection with work.

About us

The postholder will be working as a member of the administration team based in Cockermouth. It's a small but experienced team of staff delivering high quality services to patients in Cumbria. CMS has an OUTSTANDING rating from the CQC and we are very much intent on providing the best quality care for all our patients. We also aim to invest in and support our staff to enable them to play an effective and crucial role within the overall delivery.

As a NHS staff member you will have access to the usual discount benefits as well as NHS pension.

Details

Date posted

04 March 2021

Pay scheme

Other

Salary

£20,805 to £23,924 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0880-21-0904

Job locations

Lamplugh Road

Cockermouth

Cumbria

CA13 0QT


Job description

Job responsibilities

Medical Secretary

Provide full secretarial support to the doctors, including typing referral letters and arranging appointments as required.

Assist with the Hand Clinic in terms of dealing with referrals, inputting patient details onto the Medway system, emailing consultants with clinic lists, typing up notes from clinics and sending out evaluation forms to patients.

Process and dealing with urgent 2ww referrals to ensure they are sent in a timely manner.

Type and send referrals as necessary directly to the local NHS Trusts ensuring this is recorded on the patient record.

Administration

Answer incoming calls in a polite and professional manner andretrieve referrals from the choose and book software.

Pick up tasks on EMIS and follow through with required action.

Reschedule patient appointments which result in the cancellation of a clinic, ensuring that clinic slots are correctly cancelled and reallocated.

Liaise with the GPwSI and or relevant GPs on matters relating to clinical care.

Maintain appropriate patient records and spreadsheets including results and patient satisfaction.

Job description

Job responsibilities

Medical Secretary

Provide full secretarial support to the doctors, including typing referral letters and arranging appointments as required.

Assist with the Hand Clinic in terms of dealing with referrals, inputting patient details onto the Medway system, emailing consultants with clinic lists, typing up notes from clinics and sending out evaluation forms to patients.

Process and dealing with urgent 2ww referrals to ensure they are sent in a timely manner.

Type and send referrals as necessary directly to the local NHS Trusts ensuring this is recorded on the patient record.

Administration

Answer incoming calls in a polite and professional manner andretrieve referrals from the choose and book software.

Pick up tasks on EMIS and follow through with required action.

Reschedule patient appointments which result in the cancellation of a clinic, ensuring that clinic slots are correctly cancelled and reallocated.

Liaise with the GPwSI and or relevant GPs on matters relating to clinical care.

Maintain appropriate patient records and spreadsheets including results and patient satisfaction.

Person Specification

Experience

Essential

  • Relevant Primary Care or NHS experience
  • Working knowledge of EMIS
  • Working knowledge of medical terminology
  • Audio typing

Desirable

  • Experience of working in a hospital setting

Skills and Attributes

Essential

  • Adopts a flexible approach to work
  • Works well in a team
  • Excellent communicator
  • Approachable and professional
  • Knowledge of Data protection and Confidentiality
  • Prioritises workload safely
  • Calm under pressure
  • Good IT skills
  • Awareness of personal development needs
  • Uses initiative to take on extra tasks while demonstrating awareness of own limitations

Qualifications

Essential

  • Minimum 5 GCSE or equivalent including Maths and English
  • Level 2 Diploma in Medical Administration or equivalent relevant experience

Desirable

  • Level 3 Diploma in Medical Administration or equivalent relevant experience
Person Specification

Experience

Essential

  • Relevant Primary Care or NHS experience
  • Working knowledge of EMIS
  • Working knowledge of medical terminology
  • Audio typing

Desirable

  • Experience of working in a hospital setting

Skills and Attributes

Essential

  • Adopts a flexible approach to work
  • Works well in a team
  • Excellent communicator
  • Approachable and professional
  • Knowledge of Data protection and Confidentiality
  • Prioritises workload safely
  • Calm under pressure
  • Good IT skills
  • Awareness of personal development needs
  • Uses initiative to take on extra tasks while demonstrating awareness of own limitations

Qualifications

Essential

  • Minimum 5 GCSE or equivalent including Maths and English
  • Level 2 Diploma in Medical Administration or equivalent relevant experience

Desirable

  • Level 3 Diploma in Medical Administration or equivalent relevant experience

Employer details

Employer name

Cumbria Medical Services Ltd

Address

Lamplugh Road

Cockermouth

Cumbria

CA13 0QT


Employer's website

https://www.cumbriamedicalservices.co.uk/ (Opens in a new tab)

Employer details

Employer name

Cumbria Medical Services Ltd

Address

Lamplugh Road

Cockermouth

Cumbria

CA13 0QT


Employer's website

https://www.cumbriamedicalservices.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Anita Wilkinson

anita.wilkinson@cumbria.nhs.uk

Details

Date posted

04 March 2021

Pay scheme

Other

Salary

£20,805 to £23,924 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0880-21-0904

Job locations

Lamplugh Road

Cockermouth

Cumbria

CA13 0QT


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