Hereford Medical Group

Prescription Clerk

Information:

This job is now closed

Job summary

We are currently recruiting two (2) Prescription Clerks- 25.5 and 30 Hours to join our dedicated Prescription team, based at Station Medical Centre.

As a Prescription Clerk you will be dealing with receiving requests from patients and/or representatives and allied professionals for prescriptions to fulfil medication requirements. Requests will be channelled via various sources ( e-mail, on-line). Ensuring patients are up to date with reviews and assisting and directing patients in booking the appropriate appointments to ensure their care is ongoing and that their health is reviewed at the appropriate time and with the appropriate clinical follow-up. A courteous and helpful manner must be maintained at all times.

In addition the Clerk role is to provide general assistance with ensuring patient medication is correct and current at all times by checking any communications received from hospital outpatient letters, discharge information and communications and liaising with a member of the pharmacy team where necessary to ensure transcription, addition and removal of medications as appropriate is done at the earliest opportunity and the patient and pharmacy informed using the correct contact format.

Working Hours:

30 Hours

  • Monday 12:00 - 18:00
  • Tuesday 12:00 - 18:00
  • Wednesday 12:00 - 18:00
  • Thursday 12:00 - 18:00
  • Friday 12:00 - 18:00

25.5 Hours

  • Monday 12:30 - 18:00
  • Tuesday 12:30 - 18:00
  • Wednesday 14:00 - 18:00
  • Thursday 13:00 - 18:00
  • Friday 12:30 - 18:00

Main duties of the job

The prescription clerk team at Hereford Medical Group carry out a variety of duties and staff working in prescriptions will, after a period of training, be expected to have a range of skills.

  • An understanding of online patient access services
  • The ability to liaise with patients and use the Emis appointment diary to book reviews
  • General knowledge of electronic prescribing services (EPS) and electronic repeat dispensing (eRD).
  • Use of the NHS EPS Prescription Tracker Portal
  • Script share to GPs
  • Telephone enquiries

About us

Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 5 sites with our primary site being a newly purpose built surgery located in Hereford.

We are a people centered organisation, caring for a population of approximately 49,000 patients and employing approximately 180 permanent staff in addition to trainees.

We place great value on our staff and offer many employee benefits, such as:

  • 25 to 30 days annual leave entitlement in addition to bank holidays, depending on service (pro rata for part-time staff).
  • On-site Occupational Health Services and support.
  • Cycle to Work Scheme
  • Access to a generous NHS pension scheme with 14.38% employer contribution.
  • Specsavers eVoucher once per year
  • Access to the Blue Light extensive discount scheme.

Our mission is provide highly quality and compassionate primary care.

Details

Date posted

01 August 2024

Pay scheme

Other

Salary

£22,369 to £23,464 a year Will increase to the 2nd level once probation has been passed

Contract

Permanent

Working pattern

Part-time

Reference number

A0871-24-0019

Job locations

Station Medical Centre

Station Approach

Hereford

HR1 1BB


Job description

Job responsibilities

Please see the attached Job Description and Person Specification for further information regarding this role. If you have any further questions or wish to arrange an informal discussion regarding this role, please don't hesitate to get in touch.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for further information regarding this role. If you have any further questions or wish to arrange an informal discussion regarding this role, please don't hesitate to get in touch.

Person Specification

Qualifications

Essential

  • A good standard of general education, including:
  • GCSEs (or equivalent) including English and Maths at 4 or above.
  • A demonstrable commitment to professional development

Desirable

  • Relevant qualifications or training.

Experience

Essential

  • Previous experience in a healthcare or pharmacy environment.
  • Experience of dealing with queries.
  • Customer Service experience.

Desirable

  • Experience of working in a GP practice or other primary care environment.
  • Experience in handling prescriptions and understanding of the prescription process.
  • Experience with electronic patient records and prescription systems.

Qualities/ Attributes

Essential

  • Professional and courteous manor.
  • Reliable and punctual.
  • Flexible and adaptable to changing demands.
  • Ability to use own judgement, resourcefulness and common sense
  • Ability to work as part of an integrated multi-skilled team
  • Pleasant and articulate
  • Able to work under pressure
  • Able to work in a changing environment
  • Able to use own initiative

Desirable

  • Respectful, Compassionate and Kindness

Knowledge and skills

Essential

  • Excellent communication and interpersonal skills
  • Ability to work without direct supervision and determine own workload priorities
  • Awareness of confidentiality and data protection regulations.

Desirable

  • Knowledge of medical terminology and healthcare processes
Person Specification

Qualifications

Essential

  • A good standard of general education, including:
  • GCSEs (or equivalent) including English and Maths at 4 or above.
  • A demonstrable commitment to professional development

Desirable

  • Relevant qualifications or training.

Experience

Essential

  • Previous experience in a healthcare or pharmacy environment.
  • Experience of dealing with queries.
  • Customer Service experience.

Desirable

  • Experience of working in a GP practice or other primary care environment.
  • Experience in handling prescriptions and understanding of the prescription process.
  • Experience with electronic patient records and prescription systems.

Qualities/ Attributes

Essential

  • Professional and courteous manor.
  • Reliable and punctual.
  • Flexible and adaptable to changing demands.
  • Ability to use own judgement, resourcefulness and common sense
  • Ability to work as part of an integrated multi-skilled team
  • Pleasant and articulate
  • Able to work under pressure
  • Able to work in a changing environment
  • Able to use own initiative

Desirable

  • Respectful, Compassionate and Kindness

Knowledge and skills

Essential

  • Excellent communication and interpersonal skills
  • Ability to work without direct supervision and determine own workload priorities
  • Awareness of confidentiality and data protection regulations.

Desirable

  • Knowledge of medical terminology and healthcare processes

Employer details

Employer name

Hereford Medical Group

Address

Station Medical Centre

Station Approach

Hereford

HR1 1BB


Employer's website

https://www.herefordmedicalgroup.co.uk/ (Opens in a new tab)


Employer details

Employer name

Hereford Medical Group

Address

Station Medical Centre

Station Approach

Hereford

HR1 1BB


Employer's website

https://www.herefordmedicalgroup.co.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Human Resources Department

HMG.HumanResources@nhs.net

Details

Date posted

01 August 2024

Pay scheme

Other

Salary

£22,369 to £23,464 a year Will increase to the 2nd level once probation has been passed

Contract

Permanent

Working pattern

Part-time

Reference number

A0871-24-0019

Job locations

Station Medical Centre

Station Approach

Hereford

HR1 1BB


Supporting documents

Privacy notice

Hereford Medical Group's privacy notice (opens in a new tab)