Medical Receptionist

The Corbett Medical Practice


This job is now closed

Job summary

We have a part time (18-21 hrs per week) position available in our Medical Reception team. This role is at the heart of our daily services and is the face of our patient communications, so strong communication, customer service, organisation, administrative skills and team-working are essential.

Main duties of the job

Reception duties include:

  • Managing, directing and prioritising appointment requests
  • monitoring flow of patients
  • communicating practice processes to patients and providing information packs
  • processing patient registrations and online access to medical records
  • advising and processing payments
  • responding to all queries and requests for assistance and chaperoning patients
  • directing/signposting patients to partner services
  • logging home visit requests
  • action ambulances/transport requests
  • maintaining reception and patient areas
  • greeting and directing visitors and contractors
  • scanning and filling correspondence, reports, results to patient records
  • processing tasks logged on the clinical system
  • processing repeat prescriptions
  • preparing and maintaining Consulting Rooms
  • staffing the practice reception desk and telephone
  • Chaperoning clinical staff on request
  • participating in audit and quality improvement initiatives and activity audits.

About us

Join our multi-disciplinary team, in our progressive, friendly and vibrant General Practice. Our high performing practice operates from a modern purpose built surgery, located in leafy residential Droitwich Spa, Worcestershire within easy reach of Birmingham and the M5.

With 6 partners, 6 Associate Doctors, Practice Pharmacists, a Nursing team and FCP, we manage13,600 patients and are a growing, ambitious and forward-looking practice with a strong interest in education and research. We teach Birmingham University undergraduate Medical students (years 1-4), and University of Worcester Nursing and Physician Associate students. We train FY2 Drs and GP Registrars ST1,2 & 3 and actively participate in the NIHR Clinical Research Network.

We host visiting Cardiologist, Neurologist, Counsellors, District Nurses, Mental Health Workers, Physiotherapists, Social Prescriber and lifestyle advisor, Ultrasound and Retinopathy screening services.

Job description

Job responsibilities

To provide a point of contact for patients and to act as a focal point of communication, customer service and co-ordination between patients, doctors, and other members of the primary health care team and outside agencies. To assist with the daily Practice functions and operational running of clinics

Key tasks:

  • Reception and front desk duties for general patient services
  • Management of Appointment Systems
  • Management of Patient registration, Medical Records and patient information
  • Acting as the operational and communication hub for all practice activities
  • Processing of repeat prescriptions
  • Preparation of Consulting Rooms and patient areas
  • Operation of Telephone and email communication systems as the central hub for all information
  • Start and End of Day Procedures
  • Any other delegated duties considered appropriate to the post

Person Specification



  • Good standard of verbal and written communication.
  • Minimum grade C GCSE english or equivalent


  • Previous health / NHS experience
  • previous primary care / GP experience
  • Knowledge of Emis Web and Docman
  • Familiarity with a clinical environment



  • Computer literate
  • Confident, clear communication skills
  • Resilient, caring and compassionate
  • Strong team player
  • Willing to learn and adapt


  • Experience of working in a GP practice or other patient facing NHS service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Corbett Medical Practice


36 Corbett Avenue




Employer's website (Opens in a new tab)

For help with your application, contact:

kirsty william


Date posted

16 August 2021

Pay scheme






Working pattern


Reference number


Job locations

36 Corbett Avenue




If there's technical issues with the website, contact:



0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.