NORTH SWINDON PRACTICE

Medical Receptionist/Administrator

Information:

This job is now closed

Job summary

North Swindon GP Practice is expanding their team of Medical Receptionist/Administrators. We're excited to add our branch surgery Crossroads Surgery to our Practice and the successful applicants will be working across both sites.

We are a busy Practice with circa 20,000 patients. You will be expected to contribute to the smooth running of patient-facing and back office operations as part of the reception team.

The role of a GP receptionist has changed drastically over the years to one that can be very challenging and sometimes very stressful so a calm and mature outlook in these situations is a must.

Experience preferred.

PREVIOUS APPLICANTS NEED NOT APPLY

Main duties of the job

The successful candidate will have a mature outlook and remain calm under pressure. There is lots of face-to-face contact at the Reception desk, various admin duties, liaise and support clinical staff and of course, answer the many telephone calls that come in to the Practice. Where necessary, telephone calls are signposted to the most relevant clinician so attention to detail and a good listener are essential qualities. The candidate must be computer literate to a high standard. Please see job description for more detailed information.

About us

We have lots of team members who have worked at the Practice for many years. The newest team member has been with us over a year and longest serving member clocks up 40 years this year!

We have a very strong team ethic and have 'each others back' The ideal candidate will be easy-going and able to get along with lots of different characters of all ages.

Details

Date posted

16 January 2024

Pay scheme

Other

Salary

£11.34 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0863-24-0000

Job locations

Thames Avenue

Swindon

SN25 1QQ


Crossroads Surgery

478 Cricklade Road

Swindon

SN2 7BG


Job description

Job responsibilities

To assist and direct patients in accessing the appropriate service or healthcare professional

To provide a prompt, courteous, efficient and effective reception service/call answering service to all patients, staff members and outside bodies

To ensure effective communication between patients and all members of the primary health care team

To maintain and monitor the practice appointments system

To collate, process and record information in accordance with practice procedures

Job description

Job responsibilities

To assist and direct patients in accessing the appropriate service or healthcare professional

To provide a prompt, courteous, efficient and effective reception service/call answering service to all patients, staff members and outside bodies

To ensure effective communication between patients and all members of the primary health care team

To maintain and monitor the practice appointments system

To collate, process and record information in accordance with practice procedures

Person Specification

Knowledge and Skills

Essential

  • Excellent interpersonal and communication skills
  • Ability to remain calm under pressure
  • Mature outlook
  • Excellent IT skills

Desirable

  • Previous experience
Person Specification

Knowledge and Skills

Essential

  • Excellent interpersonal and communication skills
  • Ability to remain calm under pressure
  • Mature outlook
  • Excellent IT skills

Desirable

  • Previous experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NORTH SWINDON PRACTICE

Address

Thames Avenue

Swindon

SN25 1QQ


Employer's website

https://homeground.gpsurgery.net/ (Opens in a new tab)

Employer details

Employer name

NORTH SWINDON PRACTICE

Address

Thames Avenue

Swindon

SN25 1QQ


Employer's website

https://homeground.gpsurgery.net/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Human Resources Manager

Melanie Huntington

bswicb.nspenquiries@nhs.net

Details

Date posted

16 January 2024

Pay scheme

Other

Salary

£11.34 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0863-24-0000

Job locations

Thames Avenue

Swindon

SN25 1QQ


Crossroads Surgery

478 Cricklade Road

Swindon

SN2 7BG


Supporting documents

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