Job summary
Garstang Medical Practice has an exciting opportunity for
a Practice Manager to both lead and work alongside our fabulous team! The practice covers the market town of
Garstang and surrounding villages. We work in modern, purpose-built premises,
which we share with our community services and our own onsite
dispensary/pharmacy. We make full use of these resources by working as an
effective, integrated team and have strong links with local community projects.
We are a friendly, large (21k patients) and forward-thinking training practice.
We are looking for an enthusiastic and highly motivated
individual to manage/lead the practice. We would look to them to balance
business achievement and excellence in patient care by:
Possessing excellent leadership, communication, and
interpersonal skills.
Effectively managing and being responsible for the
performance of a large team.
Ensuring compliance with statutory legal, CQC and
safeguarding frameworks.
Working collaboratively with our PCN colleagues,
stakeholders, and local commissioners to develop initiatives and build strong
working relationships.
With
the support of a strong management team, you will be responsible for the oversight
and management of all aspects of the practice, including HR management,
governance, patient service delivery, workforce planning and -contract management
Main duties of the job
To
manage and coordinate all aspects of the practice including motivating and
managing staff, optimising efficiency and ensuring the practice achieves its
long-term strategic objectives in a safe and effective working environment.
Working with the Partners and practice team, pursue innovative ideas and ways
of working, building on the successful and high-quality services we deliver. Ensure compliance with all GMS contract and
CQC regulations.
About us
We
are a large, forward-thinking, innovative, and well-established training
practice. Our large, friendly, multi-disciplinary team includes 7 GP partners, 8
salaried GPs, 7 ANPs, 1 Paramedic, 4 Clinical Pharmacists, 1 Pharmacy
Technician, 3 Phlebotomists, 2 HCAs, 1 Nurse Associate, 3 TR nurses, 3 CDM
nurses and an extensive reception, admin, secretarial team of 40 staff. Your
role will be supported by an experienced management team as well as by our
Business Partner. We are committed to providing ongoing training and support to
all our staff and actively encourage staff development.
At
the heart of our practice is our large, multi-disciplinary and fantastic team with
strong relationships between our staff and patients. We are mindful of the
value and importance of each interaction with our practice population and our
culture and ethos ensures that each member of our team is fully supported. This
positive culture provides us with considerable stability. However, we build on
this by looking to evolve our services and make them work for our patients, our
staff and the practice. We aim to do this with a spirit of enthusiasm,
innovation, curiosity and thoughtfulness
Job description
Job responsibilities
The following are the core responsibilities of the Practice Manager.
The list it not exhaustive and there may be, on occasion, a requirement to
carry out other tasks depending upon factors such as workload and staffing
levels.
Alongside the management team, overseeing the
day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
Line management of all clinical and managerial staff.
Oversight of the management of all non-clinical,
administrative staff.
Effective workforce planning.
Maintaining an overview of HR legislation alongside
the HR/Finance Manager and supporting on all aspects of HR.
Assisting the Business Partner and HR/Finance
Manager with the financial elements of the practice, including budgets, and
seeking to maximize income and reduce expenditure
Developing, implementing, and embedding an
efficient business continuity plan (BCP) working alongside the Quality Services
Manager.
Coordinating the reviewing and updating of all
practice policies and procedures to ensure Health and Safety and CQC compliance
with the support of the Quality Services Manager.
Oversee and maintain compliance with CQC
regulations and ensure that the practice meets the essential standards with the
support of the Quality Services Manager and lead GP Partners.
Ensuring the team reaches QOF and Quality
Contract targets supported by the IT/Patient Services Manager, Nursing Services
Manager and lead GP Partners.
Developing, implementing, and embedding an
effective communication strategy (internal and external).
Ensuring the practice maintains compliance with
its NHS contractual obligations.
Representing the practice at external meetings
as required.
Supporting the management of the Patient
Participation Group.
Providing oversight and support for the
management of complaints.
Ensuring all staff have the appropriate level of
training to enable them to carry out their individual roles and responsibilities
effectively.
Oversee and manage effective appointment systems.
Assisting the Business Partner and HR/Finance
Manager in liaising with the landlord as necessary re any building alterations
and rent reviews.
Working with the partners and management team to
ensure effective clinical governance procedures are in place to maintain
patient safety at all times.
Represent the practice at PCN/ICB meetings as
required.
Deputise for the partners at internal and
external meetings as required/requested to do so.
Act as the primary point of contact for NHSE, ICB,
PCN, community services and other external stakeholders.
Job description
Job responsibilities
The following are the core responsibilities of the Practice Manager.
The list it not exhaustive and there may be, on occasion, a requirement to
carry out other tasks depending upon factors such as workload and staffing
levels.
Alongside the management team, overseeing the
day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
Line management of all clinical and managerial staff.
Oversight of the management of all non-clinical,
administrative staff.
Effective workforce planning.
Maintaining an overview of HR legislation alongside
the HR/Finance Manager and supporting on all aspects of HR.
Assisting the Business Partner and HR/Finance
Manager with the financial elements of the practice, including budgets, and
seeking to maximize income and reduce expenditure
Developing, implementing, and embedding an
efficient business continuity plan (BCP) working alongside the Quality Services
Manager.
Coordinating the reviewing and updating of all
practice policies and procedures to ensure Health and Safety and CQC compliance
with the support of the Quality Services Manager.
Oversee and maintain compliance with CQC
regulations and ensure that the practice meets the essential standards with the
support of the Quality Services Manager and lead GP Partners.
Ensuring the team reaches QOF and Quality
Contract targets supported by the IT/Patient Services Manager, Nursing Services
Manager and lead GP Partners.
Developing, implementing, and embedding an
effective communication strategy (internal and external).
Ensuring the practice maintains compliance with
its NHS contractual obligations.
Representing the practice at external meetings
as required.
Supporting the management of the Patient
Participation Group.
Providing oversight and support for the
management of complaints.
Ensuring all staff have the appropriate level of
training to enable them to carry out their individual roles and responsibilities
effectively.
Oversee and manage effective appointment systems.
Assisting the Business Partner and HR/Finance
Manager in liaising with the landlord as necessary re any building alterations
and rent reviews.
Working with the partners and management team to
ensure effective clinical governance procedures are in place to maintain
patient safety at all times.
Represent the practice at PCN/ICB meetings as
required.
Deputise for the partners at internal and
external meetings as required/requested to do so.
Act as the primary point of contact for NHSE, ICB,
PCN, community services and other external stakeholders.
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to degree level in healthcare or business.
- Leadership and/or Management Qualification.
- AMSPAR Qualification.
Experience
Essential
- Excellent and proven leadership skills.
- Experience of managing a large multidisciplinary team.
- Experience of performance management, including appraisals, staff development and disciplinary procedures.
- Experience of successfully developing and implementing projects.
- Experience of workforce planning, forecasting and development.
- Experience of chairing meetings, producing agendas and minutes
- Experience of working with the public
Desirable
- NHS / Primary Care/ General Practice experience
- Experience of working in a health care setting
Knowledge and skills
Essential
- Strong IT skills - generic.
- Ability to prioritise, delegate, and work to tight deadlines in a fast-paced environment.
- Effective time management.
- Ability to network and build relationships.
- Flexible, including flexibility to work outside of core office hours if required.
- Ability to work under pressure.
- Ability to motivate teams, enhance morale and maintain a positive working environment.
Desirable
- EMIS Web user skills.
- Knowledge of NHSE, CQC, ICB, PCSE
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to degree level in healthcare or business.
- Leadership and/or Management Qualification.
- AMSPAR Qualification.
Experience
Essential
- Excellent and proven leadership skills.
- Experience of managing a large multidisciplinary team.
- Experience of performance management, including appraisals, staff development and disciplinary procedures.
- Experience of successfully developing and implementing projects.
- Experience of workforce planning, forecasting and development.
- Experience of chairing meetings, producing agendas and minutes
- Experience of working with the public
Desirable
- NHS / Primary Care/ General Practice experience
- Experience of working in a health care setting
Knowledge and skills
Essential
- Strong IT skills - generic.
- Ability to prioritise, delegate, and work to tight deadlines in a fast-paced environment.
- Effective time management.
- Ability to network and build relationships.
- Flexible, including flexibility to work outside of core office hours if required.
- Ability to work under pressure.
- Ability to motivate teams, enhance morale and maintain a positive working environment.
Desirable
- EMIS Web user skills.
- Knowledge of NHSE, CQC, ICB, PCSE
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.