Job summary
An exciting opportunity has arisen for an enthusiastic motivated
and hardworking Health Care Navigator to join the reception team at Wolseley Medical
Centre. Applications are welcome from experienced receptionists who have
already undergone training in care navigation. Applicants without directly
relevant experience would need to be able to demonstrate exceptional
communication skills and have the ability to learn new information quickly.
Experience of SYSTMONE is particularly an advantage.
As a Health Care Navigator, you will work as part of a
multidisciplinary team of clinical and non-clinical staff to coordinate and
facilitate an effective communication link with our patients and their carers,
to enable appropriate and timely responses to both urgent and non urgent health
care needs. The successful candidate will share our values and have the energy,
skills and enthusiasm to contribute to shaping how we support our patients.
The practice provides services for a diverse population,
therefore it is essential that you are able to communicate sensitively and
effectively with people from a variety of backgrounds and those whose first
language may not be English.
This listing will be closed as soon as sufficient applicants have been received.
Main duties of the job
Duties will include performing
reception duties, booking appointments, dealing with patients both face to face
and on the telephone therefore must have excellent customer service skills and
a good telephone manner. You will need the ability to record accurate and
sensitive information.
About us
Wolseley Medical Centre is a
long established training and teaching practice situated in the centre of the
city of Hull. We are a cohesive and supportive group of people, who enjoy
working together. We are proud of the service we collectively deliver to our
patient population.
We offer a competitive salary,
free on site car parking, good access to local transport, paid lunch break, NHS
pension and private health scheme.
Job description
Job responsibilities
The following are the core responsibilities of the care
navigator. There may be, on occasion, a requirement to carry out other tasks;
this will be dependent on factors such as workload and staffing levels.
- Process and effectively signpost
patients to the appropriate healthcare professional, depending on the
presenting condition
- Answer
incoming phone calls, transferring calls or dealing with the callers requests
appropriately
- Process patient requests for appointments
- Process
repeat prescription requests
- Initiate
contact with and respond to requests from patients, team members and external
agencies
- Photocopy
documentation as required
- Input
data into the patients healthcare records as necessary
- Manage
all queries as necessary in an efficient manner
- Support all clinical staff with general tasks as requested
- Action incoming emails when necessary
- Scan patient-related documentation and attach scanned documents
to patients healthcare records
- Complete opening and closing
procedures in accordance with the duty rota
- Maintain a clean, tidy, effective working area at all times
- Undertake all mandatory training and induction programmes
Job description
Job responsibilities
The following are the core responsibilities of the care
navigator. There may be, on occasion, a requirement to carry out other tasks;
this will be dependent on factors such as workload and staffing levels.
- Process and effectively signpost
patients to the appropriate healthcare professional, depending on the
presenting condition
- Answer
incoming phone calls, transferring calls or dealing with the callers requests
appropriately
- Process patient requests for appointments
- Process
repeat prescription requests
- Initiate
contact with and respond to requests from patients, team members and external
agencies
- Photocopy
documentation as required
- Input
data into the patients healthcare records as necessary
- Manage
all queries as necessary in an efficient manner
- Support all clinical staff with general tasks as requested
- Action incoming emails when necessary
- Scan patient-related documentation and attach scanned documents
to patients healthcare records
- Complete opening and closing
procedures in accordance with the duty rota
- Maintain a clean, tidy, effective working area at all times
- Undertake all mandatory training and induction programmes
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
- Active signposting or Care Navigator training qualification
- Customer Service qualification (NVQ) or equivalent
- Knowledge of Systmone clinical system
- Medical Terminology
Experience
Essential
- Experience of working with the public
- Experience of customer service
Desirable
- Experience of working in a primary care environment
- Experience of working in a healthcare setting
Personal Qualities
Essential
- Polite and Confident
- Flexible and cooperative
- Motivated
- Problem-solver with the ability to process information accurately and effectively
- High levels of integrity and loyalty
- Ability to work under pressure/in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Punctual and committed to supporting the team
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
- Active signposting or Care Navigator training qualification
- Customer Service qualification (NVQ) or equivalent
- Knowledge of Systmone clinical system
- Medical Terminology
Experience
Essential
- Experience of working with the public
- Experience of customer service
Desirable
- Experience of working in a primary care environment
- Experience of working in a healthcare setting
Personal Qualities
Essential
- Polite and Confident
- Flexible and cooperative
- Motivated
- Problem-solver with the ability to process information accurately and effectively
- High levels of integrity and loyalty
- Ability to work under pressure/in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Punctual and committed to supporting the team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.