General Practice Prescribing Team Administrator

Job description

Job responsibilities

The post-holder works under the indirect supervision of the Prescribing Team Leader and undertakes tasks and duties delegated by the Prescribing Team Leader or suitably qualified regulated healthcare professional, following policy and procedures. The post-holder will support and assist the clinicians in the provision of patient care Stoke Gifford and Conygre Medical Centres. You will provide a professional, safe and efficient prescription service. You will help patients to get the best from their medicines through an accurate and efficient repeat prescribing process. You must work at all times within your own competence.

Job Responsibilities

Assist in the delivery of a robust, responsive and safe system for prescribing repeat medications as per business protocols.

Provide an efficient prescriptions administration service as part of the Medicines Management Team.

Resolve prescription queries

Responsible for following the relevant protocol to; safely, appropriately and efficiently:

Review prescription queries to identify why a medication was not prescribed.

Verify prescriptions as per protocol and within your own scope and boundaries.

Process prescriptions in accurate and in a timely manner

Escalate prescription queries issued to you by the wider team as appropriate.

Responsible for demonstrating an awareness of the scope/boundaries of your own responsibilities, decision making, skills and knowledge.

Follow relevant and local protocols related to the job role.

Manage prescription requests from Appliance Contractors in an efficient and timely manner.

Use and maintain information systems and databases relevant to your role.

Triage telephone enquiries from patients, carers and the wider multidisciplinary team in a prompt and professional manner, supporting good customer and patient care.

Liaise and build good working relationships with external pharmacies to help enable our prescription service.

Actively seek and promote repeat dispensing.

Maintain accurate and up to date patient records in accordance with data protection principles to ensure patient confidentiality.

Ensure messages/voicemails are dealt with in an appropriate and timely manner.

Monitor and action tasks via the clinical system.

Produce reports as and when required.

Filing and retrieving paperwork.

Assist with the training of other staff members.

Contribute to achievement of the highest possible quality standards such as the QOF and other KPI targets.

Positively facilitate change.

Undertake additional tasks as required within your general role as Prescription Clerk.

Person Specification

Experience

Essential

• Excellent customer service skills
• Good administrative and organisational skills
• Problem solving skills
• IT literate with good keyboard skills
• Excellent telephony skills
• Understand and observe strict confidentiality

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Administration or Pharmacy Services Level 2 Qualification or above.
• Pharmacy experience
• Experience of EMIS
• Experience in Primary Care

Skills and Qualities

Essential

• An interest in primary care
• Good communication (written and verbal)
• Work well under pressure
• Able to work as a team member
• Able to work unsupervised
• Able to use own initiative
• Be self-motivated
• Able to listen and empathise
• Hard working and willing
• Flexible and adaptable, able to work according to changing need
• Enthusiastic
• Commitment to personal development
• An interest in learning disabilities

Employer details

Employer name

Stoke Gifford and Conygre Medical Centres

Address

Ratcliffe Drive

Stoke Gifford

Bristol

BS34 8UE

Employer's website

https://stokegiffordmedical.co.uk/ (Opens in a new tab)