Stoke Gifford and Conygre Medical Centres

Receptionist - General Practice

This job is now closed

Job summary

Stoke Gifford Medical Centre is a dynamic, forward-thinking training / teaching practice with a strong ethos of learning and development thatpermeates through everything that we do.We are commited to providing the best possible access and care to our patien population and try and make best use of technology to support our teams.We have a great ethos of teamwork and professionalism and are proud of our working atmosphere.

In the last national patient survey, we scored above the local and national average in 15/17 indicators, with our great reception team providing the foundation for this success built.

Main duties of the job

The principal duties are dealing with requests from Patients, Doctors and Nurses. Making appointments, taking messages, and clerical tasks involving computer input/output, scanning and general filing.

The Post holder will work within a team of Receptionists, in the running of busy Reception areas across two sites. The post holder will be required to cover in the event of sickness and holidays of other team members, occasionally at short notice, working within a flexible shift pattern between 07:45 18:45 weekdays except

About us

We are based in south Gloucestershire near Parkway Station and operate out of 2 new and purpose built buildings. We look after nearly 20,000 patients with a team of over 70 clinicians and support staff.

We are a friendly, positive and enthusiastic practice with a caring and kind approach to our patients.

Date posted

16 May 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0830-24-0000

Job locations

Ratcliffe Drive

Stoke Gifford

Bristol

BS34 8UE

Conygre Medical Centre

3 Conygre Road

Filton

Bristol

BS34 7DA

Job description

Job responsibilities

Making and management of appointments using the practices clinical computer system.

Taking histories and adding information to our on-line triage systems.

Dealing with patients and the general public's enquiries, taking accurate messages and channelling them to the appropriate person.

Exercise tact and understanding when dealing with patients and the public. Deal with difficult patients/situations in a professional manner. To be aware of the in house complaints procedure.

Fulfilling clerical and office procedures with particular reference to reception work and computer duties.

Preparing documents for clinical sessions such as surgeries and visits. Locating patients records and filing where necessary.

Registering new patients, updating computer details as and when necessary, printout of patient summaries.

Processing the repeat prescriptions using the practices clinical computer system.

Daily scanning of incoming post using the Docman system to workflow to Clinicians or other staff and also to attach to patients EPR (Electronic Patient Record).

Tasks and workflow actioned daily as requested.

Collect all monies on behalf of the Practice in respect of private medicals/overseas visitors etc, record and store in a safe and secure area.

Provide clerical support to other areas of the practice as and when required.

Liaise with colleagues regarding the days workload and hand over clear and concise information to colleagues on change of shift/end of day.

To be a key holder and lock and unlock the surgery, activating or deactivating alarms as appropriate. Ensuring the building is left secure.