Care navigator

Job description

Job responsibilities

We are looking for a professional, compassionate care navigator/administrator to join our team. The ideal candidate must be a team player who is confident in: - Answering the telephone, dealing with patients F2F in reception. - Making appts, dealing with patient queries. repeat prescriptions, new patient registrations, address changes, temporary resident registrations, patient referrals, etc. Other ad hoc administrative and clerical tasks. training can be offered for the right person,. Working hours are 25 per week between core hours of 8.00am and 6.30pm. This can be discussed at interview.

The purpose of the role is to:

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior administrator/practice manager, dependent on current and evolving practice workload and staffing levels:

• Opening up of practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Providing clerical assistance to practice staff as required and scanning

Person Specification

Qualifications

Essential

• GCSE English/Maths

Desirable

• Previous Gp or hospital experience welcomed but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Village Medical Centre

Address

20 Quarry Street

Liverpool

L25 6HE

Employer's website

https://www.villagemedicalcentre.co.uk/ (Opens in a new tab)