The Village Surgeries, Croston and Eccleston

Care Navigator/Medical Receptionist

Information:

This job is now closed

Job summary

We are seeking a highly organised Care Navigator/Medical Receptionist to join our dedicated, busy and friendly team at our Eccleston site. As the first point of contact for patients, the Care Navigators play a crucial role in providing excellent service for our patients. This is a very busy role and duties include front desk, receptionist, administrative and telephone duties. If you have strong administrative skills and a passion for helping others, we would like to hear from you.

GP surgery experience and fully conversant with the EMIS software system is a pre-requisite for this role.

Main duties of the job

Greet and check-in patients, ensuring a warm and welcoming atmosphere

Schedule appointments and manage the appointment calendar

Verify patient information and update records as necessary

Answer phone calls and respond to enquiries in a professional and timely manner

Processing requests for repeat medication

Scanning and attaching patient documents to clinical records

Maintain cleanliness and organisation of the reception area

Collaborate with healthcare providers and other staff members to ensure efficient workflow

Undertake general administrative duties

About us

We have two sites, one in the rural village of Croston, Leyland and another in Eccleston, Chorley. This role is based at our Eccleston site and you will be amongst a team of 6 or 7 group members. We are a hard working, friendly and supportive team. We are looking to fill a 32 hour role Monday to Friday, with a Tuesday off. Holidays are 22 days plus bank holidays (pro-rata for part time working) and there will always be an opportunity for some overtime working when needed. You will be provided with in-house training and support during the probationary period.

Details

Date posted

22 August 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0822-24-0003

Job locations

Eccleston Health Centre

Doctors Lane

Eccleston

Chorley

Lancashire

PR7 5RA


Job description

Job responsibilities

Greet and check-in patients, ensuring a warm and welcoming atmosphere

Schedule appointments and manage the appointment calendar

Verify patient information and update records as necessary

Answer phone calls and respond to enquiries in a professional and timely manner

Processing requests for repeat medication

Scanning and attaching patient documents to clinical records

Maintain cleanliness and organisation of the reception area

Collaborate with healthcare providers and other staff members to ensure efficient workflow

Undertake general administrative duties

Job description

Job responsibilities

Greet and check-in patients, ensuring a warm and welcoming atmosphere

Schedule appointments and manage the appointment calendar

Verify patient information and update records as necessary

Answer phone calls and respond to enquiries in a professional and timely manner

Processing requests for repeat medication

Scanning and attaching patient documents to clinical records

Maintain cleanliness and organisation of the reception area

Collaborate with healthcare providers and other staff members to ensure efficient workflow

Undertake general administrative duties

Person Specification

Experience

Essential

  • Experience working within a health care setting.
  • Fully conversant with and confident using the EMIS software system.
  • Experience of working in a customer facing role.
  • Good computer skills and competent in the use of Microsoft Office and Outlook.
  • Clear and polite telephone manner.
  • Able to work under pressure.
  • Reliable, polite and approachable.
  • Flexible approach to cover for annual leave and sickness.
  • GP surgery experience and fully conversant with the EMIS software system is a pre-requisite for this role.

Desirable

  • Experience working within the primary care environment.
  • Experience working in a GP practice.

Qualifications

Essential

  • GCSE grade A to C in English and Maths
Person Specification

Experience

Essential

  • Experience working within a health care setting.
  • Fully conversant with and confident using the EMIS software system.
  • Experience of working in a customer facing role.
  • Good computer skills and competent in the use of Microsoft Office and Outlook.
  • Clear and polite telephone manner.
  • Able to work under pressure.
  • Reliable, polite and approachable.
  • Flexible approach to cover for annual leave and sickness.
  • GP surgery experience and fully conversant with the EMIS software system is a pre-requisite for this role.

Desirable

  • Experience working within the primary care environment.
  • Experience working in a GP practice.

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Village Surgeries, Croston and Eccleston

Address

Eccleston Health Centre

Doctors Lane

Eccleston

Chorley

Lancashire

PR7 5RA


Employer's website

https://www.crostonvillagesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Village Surgeries, Croston and Eccleston

Address

Eccleston Health Centre

Doctors Lane

Eccleston

Chorley

Lancashire

PR7 5RA


Employer's website

https://www.crostonvillagesurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office Manager

Katie Lowton

katie.lowton@nhs.net

07833564637

Details

Date posted

22 August 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0822-24-0003

Job locations

Eccleston Health Centre

Doctors Lane

Eccleston

Chorley

Lancashire

PR7 5RA


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