Contact Centre Administrator

Job summary

We have various hours available for Administrators in our Contact Centre at our Tower Court surgery and invite candidates to join our existing team at York Medical Group. Ideal candidates should be friendly and approachable, have excellent customer service skills, be computer literate, have an excellent telephone manner and be a flexible team player. Given that we are still working in a pandemic and the challenges health care providers are constantly facing, it is essential for candidates to be resilient and find a good sense of humour really helps!

We offer 6 weeks annual leave plus bank holidays and automatic enrolment into the NEST pension scheme, attendance and long service awards and hold several socials for our hardworking staff throughout the year.

Main duties of the job

Main Duties include: Working in the Contact Centre alongside the triaging GP on duty and Contact Centre Supervisors you will be answering incoming telephone calls and assisting the processing of on-line appointment requests so patients are allocated the most appropriate appointment slot depending on their health needs, using the guidance from our signposting software/documents. Other duties could include greeting patients, registering new patients to the practice, processing and distribution of prescriptions and dealing with general enquiries.

About us

York Medical Group are a large, inner-city practice and their own Primary Care Network serving a population of 44,000 over 8 sites and consider themselves as a forward thinking, innovative and driven team of professionals meeting the demands of patient care. We have a diversified workforce made up of GPs, ANPs, UCPs, Paramedics, Nurses, Assistant Practitioners, Health Care Assistants, Care Coordinators, Link Workers and Mental Health Workers.

Even though the Covid pandemic has turned our ‘normal practice’ upside down, we  continue to plan for the future and are committed to providing a friendly, open and supportive environment where our staff feel valued, safe, appreciated and comfortable with sharing ideas which could improve and diversify our services further.

We encourage further professional development and involvement in working groups to enhance our internal processes and patient services and encourage a friendly working environment.