Primary Care Network Frailty Integration Manager

Job description

Job responsibilities

Main Duties & Responsibilities

The post holder will:

· Develop close working relationships with the PCN Clinical Frailty Lead, Clinical and Non Clinical members of the PCN practices and various partner health, social care and voluntary sector organisations.

· Organise and project manage the Frailty MDT scheme, to ensure success designing, implementing and embedding a MDT across the PCN footprint, ensuring plans are credible, viable and achievable.

· Co-ordinate a multi-disciplinary team, some of whom may be employed by other organisations, to deliver the outcomes of the service.

· Work with the iCAN steering group to design and deliver a service model that meets the demands of the population.

· Develop a process for defining and coordinating cases for discussion at the Frailty MDT, including standard operating procedures and triage systems, organise suitable clinic sessions and review processes having oversight of actions and onward referrals.

· Where required ensure input of wider specialist health or care professionals to the MDT to ensure best outcome for the patient.

· Provide regular feedback and updates to the PCN Manager, PCN Executive and the iCAN steering group.

Specific Role Requirements

a. Be the first point of contact for Practice Managers, Clinical Directors and external health and social care colleagues with regards to delivery of this project;

b. Help develop joint working and relationships across networks and its stakeholders;

c. Maintain relationships across all core member Practices;

d. Build external relationships and identify opportunities to work with wider system partners;

e. Engage with a wide range of appropriate stakeholders to encourage participation in integrated team working through a MDT approach.

f. Be responsible for the development of operational processes of the PCN Frailty model and for the development of Standard Operating Procedures;

g. Analyse service modelling, develop performance indicators and data collection requirements to monitor the service;

h. Collate feedback / analysis data on behalf of the PCN to report to the CCG and other organisations as required;

i. Carry out any other duties as may reasonably be required by the Clinical Frailty Lead, Clinical Director, PCN Board and its members.

Communication

The post holder will provide and receive highly complex, highly sensitive or highly contentious information. The post holder will be skilled in areas of persuasion, motivation, training and empathy and reassurance. These skills will be used:

a. to ensure co-operation and agreement from others or to break down barriers in understanding;

b. to present complex, sensitive or contentious information to a large group of staff members or members of the public;

c. to provide and receive complex, sensitive or contentious information, where there are significant barriers to acceptance which need to be overcome using developed interpersonal and communication skills such as would be required when communicating in a hostile, antagonistic or highly emotive atmosphere.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent significant experience.
• Good knowledge of NHS policy particularly understanding of the NHS long-term plan and the GP Contract Agreement.

Desirable

• Formal Management Qualification or equivalent significant experience
• Hold a project management qualification appropriate to the role
• Understanding of the structure of social care.
• Knowledge of QOF and Enhanced Services.
• Understand the payment structures within primary care.

Experience

Essential

• Experience of working on clinical systems.

Desirable

• Minimum of 12 months experience in a senior role working with/in Primary Care.
• Experience of developing and implementing common systems and processes across teams and across service boundaries.
• Experience of facilitating and managing change.
• Experience in managing records and data protection issues.
• Project Management experience including QI methodology.

Behavioural Attributes and Competencies

Essential

• Confident
• Enthusiastic
• Reliable
• Good Time Keeping
• Professional and leads by example
• Self-aware
• Empathetic
• Resilient
• Able to cope with stressful situations
• Able to cope with exposure to highly distressing or highly emotional circumstances.

Skills and Abilities

Essential

• Ability to plan, organise and coordinate work effectively under their own initiative.
• A high level of communication skills will be required to engage with senior managers, clinicians and patients/carers in complex service development or change issues.
• Proven team worker with the ability to motivate others.
• Ability to interpret, understand and analyse financial information.
• Ability to plan and manage multiple workload priorities and meet deadlines.
• Experience of digital project management systems.
• Effective time management and skills in prioritisation.
• Ability to build relationships with others to enable and support collaborative working.
• Able to use Microsoft Office applications with above average capabilities.
• Standard VDU user.
• Frequent requirement for concentration where work pattern is unpredictable.

Desirable

• Demonstrate a wide range of leadership qualities, skills and behaviours.
• Experience of digital project management systems

Other

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
• Willingness to work flexible hours when required to meet work demands
• Access to own transport and ability to travel across the locality on a regular basis, including visiting people in their own homes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Burton Latimer Medical Centre

Address

Higham Road

Burton Latimer

Kettering

Northamptonshire

NN15 5PU

Employer's website

https://www.burtonlatimermedicalcentre.co.uk/ (Opens in a new tab)