Receptionist

Burton Latimer Medical Centre

Information:

This job is now closed

Job summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Main duties of the job

Administration

To have a thorough knowledge of all practice procedures

To work in accordance of written protocols

photocopy as requested

Reception

Receiving patients, consulting with members of practice team

Be able to cover all reception position as necessary

Giving patient test results via telephone or face to face

Dealing with patient queries

Appointments

Process appointment requests for today/future appointments from patients by telephone and in person.

Deal with visits/requests

Computer

Use SystmOne to manage appointment booking. Send messages to practice staff and provide information to patients.

About us

Your role as a Receptionist will be complemented by a team of enthusiastic, multi-disciplinary and friendly staff. We require a Receptionist with a good manner, strong interpersonal skills, excellent customer service, administration and IT skills.

Previous reception/admin and/or customer services skills are desirable. Join our happy and dedicated team providing quality care to a diverse population.

Date posted

14 September 2021

Pay scheme

Other

Salary

£9.18 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0816-21-4435

Job locations

Higham Road

Burton Latimer

Kettering

Northamptonshire

NN15 5PU


Job description

Job responsibilities

Burton Latimer Medical Centre

JOB DESCRIPTION

JOB TITLE: RECEPTIONIST

REPORTS TO: RECEPTION SUPERVISOR/PRACTICE MANAGER

HOURS: 25 hours per week

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:

Administration

  • To have a thorough knowledge of all practice procedures
  • To work in accordance of written protocols
  • photocopy as requested

Reception

  • Receiving patients, consulting with members of practice team
  • Be able to cover all reception position as necessary
  • Giving patient test results via telephone or face to face
  • Dealing with patient queries

Appointments

  • Process appointment requests for today/future appointments from patients by telephone and in person.
  • Deal with visits/requests

Computer

  • Use SystmOne to manage appointment booking. Send messages to practice staff and provide information to patients.

Other Tasks

  • Any other tasks allocated by managers

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Actively reporting of health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
  • Undertaking periodic infection control training (minimum annually)
  • Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

PERSON SPECIFICATION

  • Excellent telephone manner
  • Exceptional customer service skills
  • Computer literate
  • Comfortable working in a busy environment
  • Ability to work flexible hours
  • Enjoys working as part of a small team

Job description

Job responsibilities

Burton Latimer Medical Centre

JOB DESCRIPTION

JOB TITLE: RECEPTIONIST

REPORTS TO: RECEPTION SUPERVISOR/PRACTICE MANAGER

HOURS: 25 hours per week

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:

Administration

  • To have a thorough knowledge of all practice procedures
  • To work in accordance of written protocols
  • photocopy as requested

Reception

  • Receiving patients, consulting with members of practice team
  • Be able to cover all reception position as necessary
  • Giving patient test results via telephone or face to face
  • Dealing with patient queries

Appointments

  • Process appointment requests for today/future appointments from patients by telephone and in person.
  • Deal with visits/requests

Computer

  • Use SystmOne to manage appointment booking. Send messages to practice staff and provide information to patients.

Other Tasks

  • Any other tasks allocated by managers

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Actively reporting of health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
  • Undertaking periodic infection control training (minimum annually)
  • Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

PERSON SPECIFICATION

  • Excellent telephone manner
  • Exceptional customer service skills
  • Computer literate
  • Comfortable working in a busy environment
  • Ability to work flexible hours
  • Enjoys working as part of a small team

Person Specification

Skills

Essential

  • Excellent telephone manner
  • Exceptional customer service skills
  • Comfortable working in a busy environment
  • Enjoys working as part of a small team

Desirable

  • Computer literate
  • Ability to work flexible hours
Person Specification

Skills

Essential

  • Excellent telephone manner
  • Exceptional customer service skills
  • Comfortable working in a busy environment
  • Enjoys working as part of a small team

Desirable

  • Computer literate
  • Ability to work flexible hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Burton Latimer Medical Centre

Address

Higham Road

Burton Latimer

Kettering

Northamptonshire

NN15 5PU


Employer's website

https://www.burtonlatimermedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Burton Latimer Medical Centre

Address

Higham Road

Burton Latimer

Kettering

Northamptonshire

NN15 5PU


Employer's website

https://www.burtonlatimermedicalcentre.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Steve Edwards

steven.edwards2@nhs.net

01536723566

Date posted

14 September 2021

Pay scheme

Other

Salary

£9.18 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0816-21-4435

Job locations

Higham Road

Burton Latimer

Kettering

Northamptonshire

NN15 5PU