Job summary
An exciting opportunity has arisen to join Oaklands Medical Centre, Middlewich as a Care Co-ordinator working alongside our existing Lead Care Co-ordinator and Practice Management team.
We are seeking to appoint a flexible minded person to take a front-line role working with the practice, supporting colleagues and patients to co-ordinate ongoing care and support. This will be done across a host of initiatives including multidisciplinary teams, direct patient liaison, working with clinical leads.
This is an additional role that will continue to evolve within the practice and it requires a dedicated, enthusiastic person to work with our team. The successful candidate should expect to work with colleagues across the areas, delivering care to people from a wide range of backgrounds. At the centre of your workload and commitment to patients is to work in a timely, efficient and confidential manner at all times.
This advert is to recruit a Care Co-ordinator, 30 hours a week, working Monday-Friday. We are looking for someone with experience to carryout this role.
As Care Coordinator you will work as a key part of the primary care network multi-disciplinary team. You will ensure care is seamless and that everyone involved is working together. You will provide the capacity and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals.
Main duties of the job
To be conversant with the national
and local enhanced service specifications; and the Practice expert regarding
the Investment and Impact Fund (IIF) and Quality Outcome Framework (QOF),
identifying and maximising delivery and income opportunities whilst ensuring
patient safety.
To co-ordinate and oversee the Practices
performance; directing attention in relation to successes and identifying areas
which require attention. To work with
the lead clinician and / or Practice Manager in a timely manner, to develop clear
and measureable actions to address and correct areas of under-performance.
To become confident in the management of data, using digital solutions to provide business intelligence
to target patients, or patient groups, for assessment and treatment. Work with the Practice Manager and Primary
Care Network (PCN) management team to enhance data quality to ensure that the Practice
maximise all income streams.
Management of chronic illness and recalls, medicines management, ward rounds, safeguarding, EOL care, Complex care, medical reports and ADHOC duties.
Supporting the Reception team leaders and secretarial duties.
About us
We have approx 11,800 patients, we work as part of SMASH PCN.
We are a 5 Partner Training Practice, with 4 Salaried GPs, 3 Practice Nurses, HCA, Pharmacist, Pharmacy Technician, Social Prescriber and MSK Practitioner and various other 3rd Party professionals.
Job description
Job responsibilities
Job Summary
Oaklands is looking to recruit an innovative and enthusiastic Care Coordinator to join our team who are supporting primary care, to work in patient-facing roles .
The successful candidates will work within our Medical Centre,
Care Co-ordinators provide extra time and expertise to support patients and carers in preparing for, or in follow up, clinical conversations they have with primary, secondary care professionals. They will work closely with the clinicians and other primary care professionals within the PCN and be part of the PCN led multi-disciplinary team. Leadership will be provided by the PCN Clinical Director
These posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Key responsibilities
1.Undertake work in line with PCN directed priorities.
2.Proactively identify and work with a cohort of people to support their personalised care requirements, using the available decision support aids
3.Ensure regular and consistent communication with the referrer regarding patient progress and any complications or guidance
4.Raise awareness of health promotion and NHS health checks in practices
5.Support national screening programmes
6.Support immunisation programmes
7.Monitor referrals to ensure tasks are completed and care delivered by keeping in regular telephone contact
8.Direct liaison with multi agencies to coordinate care for patients
9.Refer to PCN social prescribing link workers were a patient is identified as potentially benefitting from this service , including lifestyle, training, employment and access to appropriate benefits where eligible
10.To support patient/carer contact roles, and collate patient and carer feedback on their experiences
11.Support Quality and Outcome Frameworks and other DES specifications
12.Maintain and develop engagement with all practice staff and encourage best practice
13.Act as the first port of call for patients, in their caseload in relation to their care.
14.Bring together all of a persons identified care and support needs, and explore their options to meet these into a single personalised care and support plan (PCSP), in line with PCSP best practice
15.Help people to manage their needs, answering their queries and supporting them to make appointment(s)
16.Raise awareness of shared decision-making and decision support tools, and assist people to be more prepared to have a shared decision-making conversation
17.Ensure that people have good quality information to help them make choices about their care
18.Support people to understand their level of knowledge, skills and confidence their Activation level when engaging with their health and wellbeing, including using the Patient Activation Measure
19.Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing
20.Explore and assist people to access personal health budgets where appropriate
21.Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers and other primary care roles
22.Support the coordination and delivery of MDTs within PCNs.
23.To support clinical safeguarding lead administratively.
24.To assist with medical reports.
25.Support the Primary Care Network Operational Manager to ensure the requirements of ISO9001 quality and ISO 27001 information security governance are met.
26.To support practice with any additional adhoc duties
General Work Related Expectations
1. To contribute to the development of Oaklands Medical Centre
2. To work in accordance with all Policies and Procedures of Oaklands Middlewich and SMASH PCN
3. To identify and attend training as required
4. To work in accordance with all relevant legislation
5. To undergo regular supervision and an annual appraisal
6. To undertake any other duties as required, appropriate to the post
7. To work as part of the healthcare team to seek feedback, continually improving the service and contributing to business planning
This role profile is not exhaustive, and you may be directed to complete other tasks according to the skills and requirements for individual roles. These duties will always be reasonable and deemed within the expectations of your position.
Job description
Job responsibilities
Job Summary
Oaklands is looking to recruit an innovative and enthusiastic Care Coordinator to join our team who are supporting primary care, to work in patient-facing roles .
The successful candidates will work within our Medical Centre,
Care Co-ordinators provide extra time and expertise to support patients and carers in preparing for, or in follow up, clinical conversations they have with primary, secondary care professionals. They will work closely with the clinicians and other primary care professionals within the PCN and be part of the PCN led multi-disciplinary team. Leadership will be provided by the PCN Clinical Director
These posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Key responsibilities
1.Undertake work in line with PCN directed priorities.
2.Proactively identify and work with a cohort of people to support their personalised care requirements, using the available decision support aids
3.Ensure regular and consistent communication with the referrer regarding patient progress and any complications or guidance
4.Raise awareness of health promotion and NHS health checks in practices
5.Support national screening programmes
6.Support immunisation programmes
7.Monitor referrals to ensure tasks are completed and care delivered by keeping in regular telephone contact
8.Direct liaison with multi agencies to coordinate care for patients
9.Refer to PCN social prescribing link workers were a patient is identified as potentially benefitting from this service , including lifestyle, training, employment and access to appropriate benefits where eligible
10.To support patient/carer contact roles, and collate patient and carer feedback on their experiences
11.Support Quality and Outcome Frameworks and other DES specifications
12.Maintain and develop engagement with all practice staff and encourage best practice
13.Act as the first port of call for patients, in their caseload in relation to their care.
14.Bring together all of a persons identified care and support needs, and explore their options to meet these into a single personalised care and support plan (PCSP), in line with PCSP best practice
15.Help people to manage their needs, answering their queries and supporting them to make appointment(s)
16.Raise awareness of shared decision-making and decision support tools, and assist people to be more prepared to have a shared decision-making conversation
17.Ensure that people have good quality information to help them make choices about their care
18.Support people to understand their level of knowledge, skills and confidence their Activation level when engaging with their health and wellbeing, including using the Patient Activation Measure
19.Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing
20.Explore and assist people to access personal health budgets where appropriate
21.Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers and other primary care roles
22.Support the coordination and delivery of MDTs within PCNs.
23.To support clinical safeguarding lead administratively.
24.To assist with medical reports.
25.Support the Primary Care Network Operational Manager to ensure the requirements of ISO9001 quality and ISO 27001 information security governance are met.
26.To support practice with any additional adhoc duties
General Work Related Expectations
1. To contribute to the development of Oaklands Medical Centre
2. To work in accordance with all Policies and Procedures of Oaklands Middlewich and SMASH PCN
3. To identify and attend training as required
4. To work in accordance with all relevant legislation
5. To undergo regular supervision and an annual appraisal
6. To undertake any other duties as required, appropriate to the post
7. To work as part of the healthcare team to seek feedback, continually improving the service and contributing to business planning
This role profile is not exhaustive, and you may be directed to complete other tasks according to the skills and requirements for individual roles. These duties will always be reasonable and deemed within the expectations of your position.
Person Specification
Person Specification
Essential
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- Able to work as part of a team
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders.
- Ability to identify risk and assess/manage risk when working with individuals
- Excellent negotiating skills
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues in Pathways, PCN and the wider system
- Demonstrates personal accountability, emotional resilience and works well under pressure
- ECDL or equivalent
- HNC level or equivalent (or relevant experience)
- Demonstrable commitment to professional and personal
- development
- Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work)
- Experience of data collection and providing monitoring information to assess the impact of services
- Experience of partnership/collaborative working and of building relationships across a variety of organisations
- Experience of working with or in general practice
- Working in a multi-disciplinary setting where influence and negotiation is required
- Knowledge/familiarity with medical terminology
- Knowledge of the personalised care approach
- Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports
- Knowledge of general practice clinical systems, such as, EMIS
- Creative problem solver and willing to search for hard-to-find information
- Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
- Continued commitment to improve skills and ability in new areas of work
Desirable
- Training in motivational coaching and interviewing or equivalent
- Experience of supporting people, their families and carers in a related role (including unpaid work)
- Experience in use of databases
- Vulnerable adults awareness
- Safeguarding awareness
- Experience of care of the elderly
- Knowledge of general practice clinical systems, such as, EMIS
- Ability to read large amounts of information and extract the salient points, to analyse data and report on findings
Person Specification
Person Specification
Essential
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- Able to work as part of a team
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders.
- Ability to identify risk and assess/manage risk when working with individuals
- Excellent negotiating skills
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues in Pathways, PCN and the wider system
- Demonstrates personal accountability, emotional resilience and works well under pressure
- ECDL or equivalent
- HNC level or equivalent (or relevant experience)
- Demonstrable commitment to professional and personal
- development
- Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work)
- Experience of data collection and providing monitoring information to assess the impact of services
- Experience of partnership/collaborative working and of building relationships across a variety of organisations
- Experience of working with or in general practice
- Working in a multi-disciplinary setting where influence and negotiation is required
- Knowledge/familiarity with medical terminology
- Knowledge of the personalised care approach
- Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports
- Knowledge of general practice clinical systems, such as, EMIS
- Creative problem solver and willing to search for hard-to-find information
- Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
- Continued commitment to improve skills and ability in new areas of work
Desirable
- Training in motivational coaching and interviewing or equivalent
- Experience of supporting people, their families and carers in a related role (including unpaid work)
- Experience in use of databases
- Vulnerable adults awareness
- Safeguarding awareness
- Experience of care of the elderly
- Knowledge of general practice clinical systems, such as, EMIS
- Ability to read large amounts of information and extract the salient points, to analyse data and report on findings
