Job summary
Pemberton Surgery is looking to appoint an experienced general practice administrator to join our existing team. This is a great opportunity for someone who is enthusiastic and is willing to succeed in a busy office environment.
Main duties of the job
Provide general assistance to the practice team and project a positive friendly image to patients and other visitors, either in person, electronically or via the telephone.
We are looking for someone who has experience in day to day administration including:
- Dealing with and distributing practice emails
- Processing clinical correspondence via Docman, including coding of information into the clinical system
- Dealing with patient requests using the online consulting facility 'AskmyGP'
- Processing pathology lab results
- Assisting with secretarial duties
- Assisting with prescription processing duties
- Assisting with recalling patients
The list is not exhaustive but all elements of the role will be administrative.
About us
Pemberton Surgery is a busy general practice with a patient population of 10,400 patients.
We are situated in a purpose built health centre which is shared by 2 GP practices, community clinic and a dentist.
The practice team comprises of 4 GP partners, 2 ANPs, 3 practice nurses, 1 HCA, clinical pharmacist, physician associate, Practice manager, Operations manager, Administration co-ordinator, Reception supervisor, part time Secretary and 11 admin/receptionist.
We are also a GP/nursing training practice.
We are a very friendly, hardworking and supportive team who deals with the ever changing face of general practice effectively.
We are active members of our Primary Care Network and are members of a GP federation.
Job description
Job responsibilities
Job responsibilities:
Administration
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
- Dealing with and distributing practice emails
- Processing clinical correspondence via Docman, including coding of information into the clinical system
- Dealing with patient requests using the online consulting facility 'AskmyGP'
- Processing pathology lab results
- Assisting with secretarial duties
- Assisting with prescription processing duties
- Assisting with recalling patients
- List not exhaustive
Appointments
- Process patient requests for today/future appointments from patients by telephone and in person.
- Deal with visits/requests
Computer
- Registrations of new patients computer data entry and medical records
- Process patients changes of address computer data and medical records (have knowledge of practice area)
- Process repeat prescription requests in accordance with practice guidelines
Telephone
- Have working knowledge of telephone/bleep system, during and after hours
- Cover for telephonist when necessary
Other Tasks
- Ensure building security have thorough knowledge of doors/windows/alarm
- Any other tasks allocated by managers
Job description
Job responsibilities
Job responsibilities:
Administration
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
- Dealing with and distributing practice emails
- Processing clinical correspondence via Docman, including coding of information into the clinical system
- Dealing with patient requests using the online consulting facility 'AskmyGP'
- Processing pathology lab results
- Assisting with secretarial duties
- Assisting with prescription processing duties
- Assisting with recalling patients
- List not exhaustive
Appointments
- Process patient requests for today/future appointments from patients by telephone and in person.
- Deal with visits/requests
Computer
- Registrations of new patients computer data entry and medical records
- Process patients changes of address computer data and medical records (have knowledge of practice area)
- Process repeat prescription requests in accordance with practice guidelines
Telephone
- Have working knowledge of telephone/bleep system, during and after hours
- Cover for telephonist when necessary
Other Tasks
- Ensure building security have thorough knowledge of doors/windows/alarm
- Any other tasks allocated by managers
Person Specification
Qualifications
Essential
- GCSE grade C or above in Maths and English
Desirable
- Advanced level Microsoft Office
- Qualified to NVQ level 2 in Health and Social Care
- Recognised qualification to diploma level or above
- A demonstrable commitment to professional development
Experience
Essential
- Sound knowledge of Windows and MS office
- It literate
- Experience in working in general practice
- Experience of a GP clinical system
- Experience of a document management system i.e. Docman
- Experience of managing patient requests received from an online consulting tool i.e. 'AskmyGP'
Desirable
- Experience in working in Primary Care
- Experience of Emis clinical system
- Experience of Docman system
Skills & Knowledge
Essential
- Excellent level of IT skills
- Excellent keyboard and computer skills
- Excellent communication skills
Desirable
Qualities & Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use own judgement, resourcefulness and common sense
- Ability to work as part of an integrated and multi-skilled team
- pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
Other
Essential
- Flexibility of working hours/able to work at the desired times
Desirable
Person Specification
Qualifications
Essential
- GCSE grade C or above in Maths and English
Desirable
- Advanced level Microsoft Office
- Qualified to NVQ level 2 in Health and Social Care
- Recognised qualification to diploma level or above
- A demonstrable commitment to professional development
Experience
Essential
- Sound knowledge of Windows and MS office
- It literate
- Experience in working in general practice
- Experience of a GP clinical system
- Experience of a document management system i.e. Docman
- Experience of managing patient requests received from an online consulting tool i.e. 'AskmyGP'
Desirable
- Experience in working in Primary Care
- Experience of Emis clinical system
- Experience of Docman system
Skills & Knowledge
Essential
- Excellent level of IT skills
- Excellent keyboard and computer skills
- Excellent communication skills
Desirable
Qualities & Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use own judgement, resourcefulness and common sense
- Ability to work as part of an integrated and multi-skilled team
- pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
Other
Essential
- Flexibility of working hours/able to work at the desired times
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.