Job responsibilities
Key responsibilities
Provide
one-to-one and group health coaching support for people based on what is
important to them, with the aim of:
o
improving
peoples knowledge, skills and confidence in managing their health condition/s,
o
empowering
and motivating people to set goals to improve their health outcomes,
o
and
supporting them to change their health-related behaviour.
Manage
and prioritise your workload, in accordance with the needs, priorities and
support required by individuals. Along with a strong awareness and
understanding of when it is appropriate or necessary to refer people back to
other health professionals/agencies, because the persons needs are beyond
the scope of the health and wellbeing coach role e.g. when there is a change
in the persons health condition or where unmet clinical support needs are identified.
Work as
part of a team to promote health coaching and to be an ambassador for
Personalised Care and Supported Self-Management, modelling the coaching
approach in their work.
Ensure
that GPs, practice nurses, practice pharmacists and other members of the
primary care team understand the health and wellbeing coach role, how to
refer to them, and which patients may particularly benefit from health
coaching.
Support
local health, social care and voluntary sector professionals to make
appropriate referrals to the service. Promote and raise awareness of the
health coaching service particularly to groups and communities that
experience barriers to access.
Attend
and contribute to team, practice, and PCN meetings and events as required by
the service.
Work
flexibly, adapting to the needs of the service and client group while
maintaining the integrity of the role.
Participate
in regular health coaching supervision and continual learning. This may include,
but is not limited to, any or all the following:
o
Regular
contact with supervisors
o
Refresher
training sessions
o
Buddying
with peers
o
Peer
support sessions
o
1:1
support from a practitioner with more health coaching experience
o
Action learning
sets
o
e-learning
to revisit or deepen training
o On-going improvements to systems and processes
Collect
service user experience and impact of health coaching as part of the delivery
of personalised care. Participate and collect information that measures the
impact of health coaching as an intervention that supports embedding
personalised care into local health systems e.g. collect data relating to the
health coaching activity in GP systems, as required.
Key tasks
1.
Provide
personalised support
a.
Meet people on a one-to-one or group consultation basis,
by phone, or face-to-face.
b.
Give people time to tell their stories and focus on
what matters to the person;
c.
Build trust and respect with the person, providing
non-judgemental and non-discriminatory support, respecting diversity and
lifestyle choices;
d.
Work from a strength-based approach focusing on a
persons assets;
e.
Use a structured framework/model approach to coach
individuals across a series of sessions to: identify whats important to
them; set personal goals and appropriate steps; build skills and confidence
to achieve goals; and use problem-solving to work through challenges;
f.
Work with the principles of self-management to
actively support:
shared decision making with healthcare professionals;
effective engagement with personalised health and
care plans;
support delivery of self-management education and
peer support;
proactive engagement with social prescribing,
connecting people to community-based activities which support their health
and wellbeing;
proactive engagement with individually sourced
activities and support
access to a care-coordinator and/or a personal health
budget, where needed;
2.
Referrals
a. Promote health coaching, its role in supported self-management as a part of
personalised care, in addressing health inequalities and the wider
determinants of health;
b. Build relationships with practice staff, attending
relevant multidisciplinary meetings, giving information and feedback on health
coaching;
c. Be proactive in developing strong links with local organisations
to encourage referrals, recognising what they need to be confident in the
service to make appropriate referrals;
d. Work in partnership with local agencies to raise
awareness of health coaching and how improving peoples knowledge,
confidence, skills can enable them to improve their ability to manage their
long-term
conditions, reduce reliance on clinical services and improve patient
experience and outcomes;
e. Provide referral organisations with regular updates
about health coaching, including information on how to encourage
appropriate referrals;
f.
Seek regular
feedback about the quality of service and impact of health coaching;
g. Be proactive in encouraging equality and inclusion
and case-finding, through self-referrals and connecting with diverse local
communities, particularly those communities that are less likely to engage
with statutory bodies.
General tasks
3.
Gathering and reporting
information
a.
Work sensitively with people, their families and
carers to gather key information, enabling tracking of the impact of health coaching on their health and
wellbeing;
b.
Encourage people, their families and carers to
provide feedback and to share their stories about the impact of health
coaching on their lives;
c.
Support referral organisations to provide appropriate
information about the person they are referring. Provide appropriate feedback
to referral agencies about the people they referred and their outcomes;
d.
Work closely within the multidisciplinary team and
with GP practices within the PCN to ensure that the relevant SNOMED codes to
record activity are inputted into clinical systems (as outlined in the
Network Contract DES), adhering to data protection legislation and data
sharing agreements.
4. Supervision/
professional development
a.
Discuss
patient related concerns with a relevant clinician, and follow appropriate
safeguarding procedures;
b.
Take part
in individual and group coaching supervision from an experienced health
coaching supervisor;
c.
Understand
and adhere to organisational policies and procedures, including
confidentiality, safeguarding, vulnerable adults, lone working, information
governance, equality, diversity and inclusion training and health and safety.
5. Personalised Care Institute (PCI)
training
The PCI was launched in
September 2020. It is a virtual organisation accountable for setting the
standards for evidence-based training in personalised care in England.
Details of PCI accredited training for health and wellbeing coaches and organisations
that provide the training can be found on the PCI
website.
On completion of training, learners
will be registered with the PCI and receive a completion certificate.
6. Miscellaneous
a.
Establish
strong working relationships with GPs, practice teams and relevant multidisciplinary
teams and work collaboratively with other health and wellbeing coaches, care
co-ordinators and social prescribing link workers, supporting each other,
respecting each others views and meeting regularly as a team;
b.
Act as a champion for health coaching as a part of
the Practice's personalised care offer for patients and organisations
c.
Demonstrate a flexible attitude and be prepared to
carry out other duties as may be reasonably required from time to time within
the general character of the post or the level of responsibility of the role,
ensuring that work is delivered in a timely and effective manner;
d.
Identify opportunities and gaps in the service - and
review risks and issues that could impact on service delivery - and provide
feedback to continually improve the service and contribute to business
planning;
e.
Contribute to the development of policies and plans
relating to equality, diversity and health inequalities;
f.
Work in accordance with the practices and PCNs
policies and procedures;
g.
Contribute to the wider aims and objectives of the
PCN to improve and support primary care.
