Care Co-ordinator/Administrator

Job description

Job responsibilities

Job Plan Summary:

To provide support to the Information Manager in ensuring maximum achievement in QOF; Local Quality Improvement Scheme (LQIS) and GMS Contract.

To oversee the diary system for bloods for all patients within the practice.

Play an integral role in the Online Triage Administration team.

Assist in managing daily emails to Ellergreen.nhs.net

Main Duties/Key Tasks:

Manage maximum achievement for the QOF Depression register.

Support maximum achievement for the QOF Non-Diabetic Hyperglycaemia register (IGR).

Support the Information Manager with any further QOF registers to maximise achievement.

Run the Mental Health call & recall system, liaising with community MH services.

Run and action a number of regular searches as per our call & recall searches calendar. This includes, but is not limited to:-

o Childhood Immunisations

o Pregnancy pertussis vaccination

o Named GP

o Newly registered children

o CKD New Diagnosis

o Pneumococcal vaccination

o Carer Annual Review

o Emergency Prescription

o FIT testing

o Weight management

Oversee the correct scoring and coding of Frailty patients and conduct annual falls risk assessments.

Manage all requests for patient online access and to manage proxy access for patients within the practice.

Support the Information Manager in the full implementation, promotion and running of any specific health / vaccination campaigns, e.g. breast screening; covid vaccination.

Run search for Newly diagnosed cancer and Red flag symptom monthly lists and liaise with clinical cancer lead.

Maintain and manage the waiting list of Cryotherapy appointments.

Run and action the Rheumatoid Arthritis Call & Recall

Manage and run the Shingles vaccinations call & recall.

Generate blood forms and invite patients for their NHS Health Check.

Action weekly Severe Combined Immune Deficiency (SCID) reports.

Manage the Envisage screens and Auto Arrivals system.

Play a key role within the online triage administration team to ensure online requests are appropriately processed and responded to.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Computer literacy
• Good time management
• Able to work on own initiative

Desirable

• Experience of working in a GP surgery
• Ability to work as part of a team
• Self motivated

Experience

Essential

• Experience of working in an administration environment

Desirable

• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ELLERGREEN MEDICAL CENTRE

Address

24 Carr Lane

West Derby

Liverpool

L11 2YA

Employer's website

https://www.ellergreenmc.nhs.uk/ (Opens in a new tab)