Deputy Practice Manager

Job description

Job responsibilities

We have recently reviewed the job description to agree the following core responsibilities.There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Deputy Practice Manager is responsible for:

a.Supporting the Practice Managing Partner in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.

b.Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times.

c.Direct line management of the following staff: Nurse Team Leader, Medical Secretaries, Receptionist Team Leader, Business Support Assistant

d.Managing an effective liaison with the practice bookkeeper, supporting where necessary with organisation accounts, and ensuring year-end figures are presented in a timely manner.

e.Acting as the lead for HR and recruitment including pre-employment checks and DBS

f.Briefing partners on staff matters to include HR, health & well-being and professional development.

g.Managing and processing staff overtime, expenses, reimbursements

h.Supporting the Practice Managing Partner in developing, implementing and embedding an efficient business resilience plan (BRP)]

i.Implementing systems to ensure compliance with CQC regulations and standards.

j.Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed.

k.Evaluating, organising and overseeing the staff induction programme

l.Implementing and embedding an effective staff appraisal process

m.Leading and supporting the GP trainers with trainee induction and rota planning

n.Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record

o.Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare

p.Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.

q.Monitoring and maintenance of practice asset register in conjunction with the SCWCSU asset list

r.Maintaining staff access rights to practice systems i.e., ensuring that leavers are removed, and staff lists are always kept up to date.

s.Leading the management of the clinical system, ensuring IT security and resolving all local IT issues

t.Lead in IG compliance at all times and responding to requests from the DPO.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to A-level/equivalent or higher with relevant experience
• Leadership and/or management qualification
• AMSPAR qualification

Experience

Essential

• Experience of working with the general public
• Experience of Human Resource Management
• Experience of managing teams
• Experience in Project / IT Management

Desirable

• Experience of working in a healthcare setting
• Experience of managing multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• NHS/ Primary Care general practice experience
• Relevant health and safety experience

Skills and Personal Qualities

Essential

• Ability to recognise opportunities to enhance service delivery
• Excellent communication skills
• Strong IT skills
• Effective time management
• Ability to motivate and train staff
• Motivated and proactive, able to use initiative and judgement
• High levels of integrity and loyalty
• Confident, assertive and resilient
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
• Other requirements
• Flexibility to work outside core office hours when required (not routinely)
• Disclosure Barring Service (DBS) check

Desirable

• Strategic thinker and negotiator
• EMIS/SystmOne/Vision user skills
• Ability to implement and embed policy and procedure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Malmesbury Medical Partnership

Address

Priory Way

Malmesbury

Wiltshire

SN16 0FB

Employer's website

http://www.malmesburypcc.nhs.uk/home,26453.htm (Opens in a new tab)