Job summary
Are you passionate about helping people?
Do you relish variety in your work?
Do you work best as part of a flexible and supportive team?
These are the things our current team told us they enjoy most about their job!
Due to promotion, we are looking for someone fulltime, or job share, with the following skills to join our cheerful and committed reception team, working on the front desk and on the telephone:
- Ability to use own judgment, resourcefulness and be able to work under pressure without direct supervision.
- Able to Use Information Technology confidently and methodically.
- Have excellent communication skills and patience
- Reliable and flexible
- Observe strict confidentiality on all matters relating to the practice and its patients.
Main duties of the job
The job description for a Patient Advisor includes the following duties and responsibilities:
Predominantly working in our 'Comms room', answering phone calls from patients, dealing with queries and providing information about services offered by the practice.
Responsibility for greeting patients as they arrive, checking them in for appointments, and directing them to the appropriate waiting area.
Scheduling appointments for patients using the practice's appointment system and manage the appointment diary to ensure that the practice runs smoothly.
Dealing with queries from patients face-to-face, by phone, or by email. This may include providing information about the practice, booking appointments, and dealing with prescription requests.
Maintaining and updating patient medical records, ensuring that they are accurate and up-to-date. They also explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Managing range of administrative tasks, making charges for private (non-General Medical Services) services, accepting payment and issuing receipts for same.
Liaising with healthcare professionals such as doctors, nurses and other medical staff to coordinate patient care.
Complying with all relevant health and safety regulations, data protection laws, and other legal requirements.
Supporting the practice team, working collaboratively to ensure that the practice runs smoothly.
About us
We have a strong culture of openness,
democracy and mutual support amongst all staff, and are committed to education, with 4 GP trainers and registrars.
The CQC inspected in 2016 and the practice obtained overall
Outstanding. This rating was maintained after a CQC telephone inspection last
autumn. The practice has an excellent reputation for patient care. High standards are promoted and owned by all
practice staff.
Whilst being clinically driven, the practice has a strong, democratic, happy and
balanced team with good communication between the clinical team, partners and
administration teams. The practice has low staff turnover and is a disability friendly, equal
opportunities employer.
The
practice is a very comfortable place to work, well maintained with a good team
of friendly staff. There is a relaxed
atmosphere at the surgery and the environment is very pleasant to work in.
Job description
Job responsibilities
Job Description
A Patient Advisor is responsible for managing the day-to-day running of Malmesbury Primary Care Centre. Their primary role is to act as the first point of contact for patients, either by phone or face to face providing a professional, welcoming and efficient service.
The job description for a Patient Advisor typically includes the following duties and responsibilities:
Greeting patients:Patient Advisor are responsible for greeting patients as they arrive, checking them in for appointments, and directing them to the appropriate waiting area.
Booking appointments:Patient Advisor schedule appointments for patients using the practice's appointment system and manage the appointment diary to ensure that the practice runs smoothly.
Answering phone calls: Patient Advisor answer phone calls from patients, dealing with queries and providing information about services offered by the practice.
Handling patient queries:Patient Advisor deal with queries from patients face-to-face, by phone, or by email. This may include providing information about the practice, booking appointments, and dealing with prescription requests.
Managing medical records:Patient Advisor are responsible for maintaining and updating patient medical records, ensuring that they are accurate and up-to-date. They also explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Administrative tasks: Patient Advisor may be responsible for a range of administrative tasks, making charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
Liaising with healthcare professionals: Patient Advisor may need to liaise with healthcare professionals such as doctors, nurses and other medical staff to coordinate patient care. They also receive and process requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Ensuring compliance:Patient Advisor need to be aware of and comply with all relevant health and safety regulations, data protection laws, and other legal requirements.
Providing support:Patient Advisor provide support to the practice team, working collaboratively to ensure that the practice runs smoothly.
Job description
Job responsibilities
Job Description
A Patient Advisor is responsible for managing the day-to-day running of Malmesbury Primary Care Centre. Their primary role is to act as the first point of contact for patients, either by phone or face to face providing a professional, welcoming and efficient service.
The job description for a Patient Advisor typically includes the following duties and responsibilities:
Greeting patients:Patient Advisor are responsible for greeting patients as they arrive, checking them in for appointments, and directing them to the appropriate waiting area.
Booking appointments:Patient Advisor schedule appointments for patients using the practice's appointment system and manage the appointment diary to ensure that the practice runs smoothly.
Answering phone calls: Patient Advisor answer phone calls from patients, dealing with queries and providing information about services offered by the practice.
Handling patient queries:Patient Advisor deal with queries from patients face-to-face, by phone, or by email. This may include providing information about the practice, booking appointments, and dealing with prescription requests.
Managing medical records:Patient Advisor are responsible for maintaining and updating patient medical records, ensuring that they are accurate and up-to-date. They also explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Administrative tasks: Patient Advisor may be responsible for a range of administrative tasks, making charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
Liaising with healthcare professionals: Patient Advisor may need to liaise with healthcare professionals such as doctors, nurses and other medical staff to coordinate patient care. They also receive and process requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Ensuring compliance:Patient Advisor need to be aware of and comply with all relevant health and safety regulations, data protection laws, and other legal requirements.
Providing support:Patient Advisor provide support to the practice team, working collaboratively to ensure that the practice runs smoothly.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Experience of working within a customer service or administrative role
Desirable
- Experience of working in primary care
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Experience of working within a customer service or administrative role
Desirable
- Experience of working in primary care
