Job summary
The Dove River Practice in Tutbury, is looking to add a new receptionist to the team.
You will be working within our friendly GP Practice undertaking both admin duties and telephone calls supported by the team. We are looking for a team player dedicated to providing the best service for our patients.
The successful candidate will require excellent customer service & organisational skills. You will need a friendly personality and have the ability to multi task in a busy environment dealing with patients and other members of the primary care team which supports the health needs of the local population.
Full training will be given but experience would be desirable.
Set Shifts -
Monday 08:00 - 18:00
Tuesday 08:00 - 13:00
Wednesday 08:00 - 13:00
Thursday 07:45 - 13:00
Friday 08:00 - 13:00
Hours will be worked over 5 days. You will need to be available between the hours of 07:45 and 18:00 Monday - Friday for annual leave cover.
The Dove River Practice is an EMIS system practice.
Interviews are planned to take place week commencing 05/05/2025.
Main duties of the job
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Duties can include but are not limited to; greeting and directing patients, effective use of the appointment system, booking appointments, referring patients, scanning and processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
You need to have good communication skills and customer service experience is essential.
The surgery can be very busy during parts of the day, dealing with the public both face to face and telephone calls from patients, as well as practice team staff queries, so you will need to be able to prioritise and be flexible in dealing with the work load.
Team work is essential as everyone has a part to play in making the running of the Practice as smooth and productive as possible.
The ability to keep calm when sometimes dealing with the public in difficult situations will be an expected part of this position.
About us
We are a two Partner Practice operating from two sites; one in Sudbury village and the other in Tutbury. We employ 36 staff in total ranging from doctors, ANP, nurses, HCA's, dispensers and admin plus attached staff such as district nurses, health visitors and midwives to support the delivery of primary health care in the community.
We are a friendly and social team with a strong work ethic as well as a work life balance. Our practice web site tells you more about what we do and who we are www.doveriverpractice.nhs.uk . We offer a good package of employment including the opportunity to join the NHS Pension scheme.
Job description
Job responsibilities
THE DOVE RIVER PRACTICE
JOB DESCRIPTION
PRACTICE RECEPTIONIST - 29.5 hours per week
The post is part-time 29.5 hours per week. You will be working for Drs Gilchrist and Fulford at the Dove River Practice, Tutbury Health Centre, Monk Street, Tutbury, Burton-on-Trent, Staffordshire, DE13 9NA ( branch site) ; Tel: 01283 812455.
Salary: Dove River Practice pay rate Grade 2
Hours: 29.5 hours per week. Holiday and sickness cover, which will raise the hours you normally do. You may be asked on occasions to work at the Sudbury Surgery as business needs arise.
Responsible to: The Operations Manager
Duties:
- To provide a professional and welcoming reception service for all patients and visitors to the Practice.
- To provide information to callers and visitors, or refer on to other sources as appropriate
- Dealing with patient queries via phone or face to face.
- Booking & amending appointments.
- Check NHS Net and Outlook emails daily and action as required.
- Dealing with patient enquiries and if necessary to pass them to most appropriate clinician/team.
- Handling prescriptions and prescription enquiries.
- Liaise with other healthcare professionals via email or telephone.
- Electronic filing of patient reports, results and documents.
- Opening post, sorting letters.
- Support all clinical staff/management with general tasks as requested.
- To carry out any other reception duties reasonably required by the Doctors.
We have a Dress Code Policy that will require you to wear a blouse which is provided by the Practice. Sensible footwear is also a requirement
Confidentiality:
All patient information that you come into contact with must be dealt with in the strictest of confidence. Any breach in confidence can lead to instant dismissal:-
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skill
Safeguarding
All employees are required to act in such a way that at all times safeguards the health and wellbeing of children and vulnerable adults. Familiarisation with and adherence to Safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training. For further information regarding these policies please look at the G Drive folder under Safeguarding or the Staffordshire Safeguarding Childrens Boards website.
We operate a No Smoking policy
Job description
Job responsibilities
THE DOVE RIVER PRACTICE
JOB DESCRIPTION
PRACTICE RECEPTIONIST - 29.5 hours per week
The post is part-time 29.5 hours per week. You will be working for Drs Gilchrist and Fulford at the Dove River Practice, Tutbury Health Centre, Monk Street, Tutbury, Burton-on-Trent, Staffordshire, DE13 9NA ( branch site) ; Tel: 01283 812455.
Salary: Dove River Practice pay rate Grade 2
Hours: 29.5 hours per week. Holiday and sickness cover, which will raise the hours you normally do. You may be asked on occasions to work at the Sudbury Surgery as business needs arise.
Responsible to: The Operations Manager
Duties:
- To provide a professional and welcoming reception service for all patients and visitors to the Practice.
- To provide information to callers and visitors, or refer on to other sources as appropriate
- Dealing with patient queries via phone or face to face.
- Booking & amending appointments.
- Check NHS Net and Outlook emails daily and action as required.
- Dealing with patient enquiries and if necessary to pass them to most appropriate clinician/team.
- Handling prescriptions and prescription enquiries.
- Liaise with other healthcare professionals via email or telephone.
- Electronic filing of patient reports, results and documents.
- Opening post, sorting letters.
- Support all clinical staff/management with general tasks as requested.
- To carry out any other reception duties reasonably required by the Doctors.
We have a Dress Code Policy that will require you to wear a blouse which is provided by the Practice. Sensible footwear is also a requirement
Confidentiality:
All patient information that you come into contact with must be dealt with in the strictest of confidence. Any breach in confidence can lead to instant dismissal:-
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skill
Safeguarding
All employees are required to act in such a way that at all times safeguards the health and wellbeing of children and vulnerable adults. Familiarisation with and adherence to Safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training. For further information regarding these policies please look at the G Drive folder under Safeguarding or the Staffordshire Safeguarding Childrens Boards website.
We operate a No Smoking policy
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Experience in a customer service setting
Desirable
- Experience of working in a GP practice
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Experience in a customer service setting
Desirable
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
