Job summary
We are a friendly GP practice based in Gloucester looking for a medical receptionist to join our reception team. Candidates will need to be computer literate with excellent communication skills, passionate about working in the NHS and helping to support the local community.
You will be self-motivated and willing to help out in other areas of the practice, as required.
The successful candidate will be based over both Gloucester Health Access Centre & Matson Lane Surgery, working in a friendly and supportive team.
Main duties of the job
Offer general assistance to
the practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone.
Undertake a variety of
administrative duties to assist in the smooth running of the practice.
Facilitate effective
communication between patients, members the primary health care team, secondary
care and other associated healthcare agencies.
About us
You will be required to be immunised
in compliance with Green Book (link attached) and NHS recommendations for your
role (unless medically exempt).
G DOC LTD is owned by all the GP Practices in Gloucestershire; the
Practices are our shareholders.
We operate on a not-for-profit basis: any profits are redistributed into
primary care in Gloucestershire.
We are a limited company run by a Board of Directors, most of whom are experienced
local GPs.
We run a number of GP practices, as well as some other services for the
whole county.
In Gloucester we run 9,500 patients at Gloucester Health Access Centre/Matson
Lane (9,500 patients) and Partners in
Health (12,400).
In the Forest of Dean, we run two practices, both of which are
dispensing: Lydney (7,500 patients), and Blakeney (3,200 patients).
Our countywide services include:
G DOC is running a Covid Medicines Service to help and support the
high-risk patients in Gloucestershire.
Over 17,000 primary care appointments each year at Gloucester Health
Access Centre for patients who may need to be seen the same day when their own
practice is already full, or who do not have a registered GP. GHAC is open
8am8pm, 365 days a year.
For more details visit our website
Job description
Job responsibilities
Duties specific to role:
The duties and responsibilities to
be undertaken by members of the Practice reception & administration team
may include any or all of the items in the following list. Duties may be varied from time to time
under the direction of the Practice Manager, Reception Manager, Reception Supervisor dependent on
current and evolving Practice workload and staffing levels:
Opening
up/locking-up of Practice premises and maintaining security in accordance
with Practice protocols
Maintaining
and monitoring the Practice appointments system
Processing
personal, telephone and electronic/online requests for appointments, visits
and consultations, and ensuring callers are directed to the appropriate
healthcare professional
Processing
and distributing incoming (and outgoing) mail (post and electronic)
Taking
messages and passing on information
Filing
and retrieving paperwork/electronic data
Processing
prescriptions in accordance with Practice guidelines
Computer
data entry/data allocation and collation; processing and recording
information in accordance with Practice procedures
Initiating
contact with and responding to requests from patients, other team member and
associated healthcare agencies and providers
Providing
clerical assistance to Practice staff as required from time to time,
including word/data processing, filing, photocopying and scanning.
Documenting on Teamnet/Clarity Fridge
temperatures at both site (GHAC/Matson Lane Surgery)
Ensuring all clinical rooms are
checked/Windows close and all paperwork removed and shredded.
Names of clinician are placed on doors
for the following day.
Tasks are completed in a timely manner.
Chaperone clinicians / patients when
required.
Provision
of refreshments for staff and visitors as required; loading and emptying the
dishwasher and keeping the kitchen area clean and tidy
Keeping
the reception area, notice-boards and leaflet dispensers tidy and free from
obstructions and clutter.
Job description
Job responsibilities
Duties specific to role:
The duties and responsibilities to
be undertaken by members of the Practice reception & administration team
may include any or all of the items in the following list. Duties may be varied from time to time
under the direction of the Practice Manager, Reception Manager, Reception Supervisor dependent on
current and evolving Practice workload and staffing levels:
Opening
up/locking-up of Practice premises and maintaining security in accordance
with Practice protocols
Maintaining
and monitoring the Practice appointments system
Processing
personal, telephone and electronic/online requests for appointments, visits
and consultations, and ensuring callers are directed to the appropriate
healthcare professional
Processing
and distributing incoming (and outgoing) mail (post and electronic)
Taking
messages and passing on information
Filing
and retrieving paperwork/electronic data
Processing
prescriptions in accordance with Practice guidelines
Computer
data entry/data allocation and collation; processing and recording
information in accordance with Practice procedures
Initiating
contact with and responding to requests from patients, other team member and
associated healthcare agencies and providers
Providing
clerical assistance to Practice staff as required from time to time,
including word/data processing, filing, photocopying and scanning.
Documenting on Teamnet/Clarity Fridge
temperatures at both site (GHAC/Matson Lane Surgery)
Ensuring all clinical rooms are
checked/Windows close and all paperwork removed and shredded.
Names of clinician are placed on doors
for the following day.
Tasks are completed in a timely manner.
Chaperone clinicians / patients when
required.
Provision
of refreshments for staff and visitors as required; loading and emptying the
dishwasher and keeping the kitchen area clean and tidy
Keeping
the reception area, notice-boards and leaflet dispensers tidy and free from
obstructions and clutter.
Person Specification
Experience
Desirable
- Works in a receptionist role
- Broad knowledge of General Practice.
Other
Essential
- Disclosure Barring Service (DBS) check
Desirable
- Evidence of continuing professional development
Personal Qualities
Essential
- Clear, polite telephone manner
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Skills
Essential
- Excellent communication skills (written and oral)
- If not already competent in SystmOne, Office & Outlook, willing and able to undertake training and develop competency.
- Ability to follow policy and procedure
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
Desirable
- Strong IT skills
- Competent in use of SystmOne
- Competent in the use of Office and Outlook
Qualifications
Desirable
- GCSE grade 4/C or above in maths & English, or equivalent
- Work in a receptionist role
Person Specification
Experience
Desirable
- Works in a receptionist role
- Broad knowledge of General Practice.
Other
Essential
- Disclosure Barring Service (DBS) check
Desirable
- Evidence of continuing professional development
Personal Qualities
Essential
- Clear, polite telephone manner
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Skills
Essential
- Excellent communication skills (written and oral)
- If not already competent in SystmOne, Office & Outlook, willing and able to undertake training and develop competency.
- Ability to follow policy and procedure
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
Desirable
- Strong IT skills
- Competent in use of SystmOne
- Competent in the use of Office and Outlook
Qualifications
Desirable
- GCSE grade 4/C or above in maths & English, or equivalent
- Work in a receptionist role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.