Job responsibilities
Working Conditions
The job is a combination of hybrid working between Gloucester surgeries and working remotely, but you will be required to travel independently to attend meetings etc. hosted by other agencies throughout Gloucestershire and, occasionally, in other areas of the UK.
Financial and contractual performance and financial reporting
- Responsibility for PCN financial performance
- Produce an annual statement of Income and expenditure for PCN auditors
- Provide quarterly financial reports to network
- Business Planning and PCN Strategy Development
- Lead the development of a strategic plan
- Support change and monitor practices PCN DES performance and compliance
- Identify new income streams and new services
- Support, develop and evaluate strategic development of all services
- Apply for PCN development funds and resources and support the network achieve its objectives.
- Support PCN development nationally and advise the Clinical Directors and member practices on initiatives, policy development, best practice and funding streams
Provide digital transformation leadership to the PCN, including production and implementation of a digital transformation strategy
Meetings
- Support all PCN meetings, lead and chair as required, ensure actions are completed and documents shared appropriately
- Act as PCN representative on countywide PCN Manager meetings and other relevant meetings with the ICB and other partners
- Act as point of contact for the Clinical Directors and practices, screening communications and correspondence
- Encourage and foster effective working relationships between the PCN networks and other local healthcare networks
- Work with member practices to consolidate the network, promoting its ethos and values
- Attend county digital transformation meetings
Bids/Contracts:
Review PCN service specifications, identify KPIs and key deliverables
Prepare and present Business Cases to the PCN practices
Work with member practices to ensure that all obligations under the agreement are met and network practices are fairly and equitably remunerated.
Oversee performance dashboards and support practices to implement remedial actions where needed.
Represent the interests of the network at contract meetings with other bodies such as the ICB
Present data to member practices, PCN clinical leads, Clinical Directors and other stakeholders related to network performance
HR/Workforce planning
Lead and manage recruitment, HR, performance, development and appraisal of directly employed network staff, with clinical support where required
Manage workforce returns as required by NHS England/Gloucestershire ICB
Lead on all PCN workforce planning and proposals for PCN
Identify and promote training and support opportunities for non-directly employed ARRS staff, with the support of the PCN Education Lead
Liaise with Practices about PCN-funded practice staff
Communication and Engagement
Maintain effective and timely communication with network practices, clinical directors and network employees
Communicate with network practices, ICB and other stakeholders, and promote the identity and ethos of the network
Communicate effectively with public groups, patients and carers
Enable and encourage sharing of good practice across the network
Oversee alignment of digital options for service delivery across the PCN
Digital Transformation
Identify opportunities for transformation activities, utilising access and Population
Health Management data to tackle inequalities and supporting practices to deliver change, improving systems for enhancing patient care
Link with the ICB and ICS teams within Gloucestershire, as well as NHSE regionally and nationally, to ensure the PCN maximises opportunities available for quality improvement and digital transformation to maximise funding and resources
Duties and Responsibilities:
- Financial and contractual performance and financial reporting
- Responsibility for PCN financial performance
- Produce an annual statement of Income and expenditure for PCN auditors
- Provide quarterly financial reports to network
- Business Planning and PCN Strategy Development
- Lead the development of a strategic plan
- Support change and monitor practices PCN DES performance and compliance
- Identify new income streams and new services
- Support, develop and evaluate strategic development of all services
- Apply for PCN development funds and resources and support the network achieve its objectives.
- Support PCN development nationally and advise the Clinical Directors and member practices on initiatives, policy development, best practice and funding streams
- Provide digital transformation leadership to the PCN, including production and implementation of a digital transformation strategy
Meetings
- Support all PCN meetings, lead and chair as required, ensure actions are completed and documents shared appropriately
- Act as PCN representative on countywide PCN Manager meetings and other relevant meetings with the ICB and other partners
- Act as point of contact for the Clinical Directors and practices, screening communications and correspondence
- Encourage and foster effective working relationships between the PCN networks and other local healthcare networks
- Work with member practices to consolidate the network, promoting its ethos and values
- Attend county digital transformation meetings
Bids/Contracts:
Review PCN service specifications, identify KPIs and key deliverables
Prepare and present Business Cases to the PCN practices
Work with member practices to ensure that all obligations under the agreement are met and network practices are fairly and equitably remunerated.
Oversee performance dashboards and support practices to implement remedial actions where needed.
Represent the interests of the network at contract meetings with other bodies such as the ICB
Present data to member practices, PCN clinical leads, Clinical Directors and other stakeholders related to network performance
HR/Workforce planning
Lead and manage recruitment, HR, performance, development and appraisal of directly employed network staff, with clinical support where required
Manage workforce returns as required by NHS England/Gloucestershire ICB
Lead on all PCN workforce planning and proposals for PCN
Identify and promote training and support opportunities for non-directly employed ARRS staff, with the support of the PCN Education Lead
Liaise with Practices about PCN-funded practice staff
Communication and Engagement
Maintain effective and timely communication with network practices, clinical directors and network employees
Communicate with network practices, ICB and other stakeholders, and promote the identity and ethos of the network
Communicate effectively with public groups, patients and carers
Enable and encourage sharing of good practice across the network
Oversee alignment of digital options for service delivery across the PCN
Digital Transformation
Identify opportunities for transformation activities, utilising access and Population
Health Management data to tackle inequalities and supporting practices to deliver change, improving systems for enhancing patient care
Link with the ICB and ICS teams within Gloucestershire, as well as NHSE regionally and nationally, to ensure the PCN maximises opportunities available for quality improvement and digital transformation to maximise funding and resources
Plan, co-ordinate and directly support the delivery of transformation activity in general practice within the PCN. with a view to improving patient access, quality and continuity of care, staff and patient satisfaction, and the efficiency and sustainability of general practice services.
Key working relationships
- PCN Team
- Clinical Directors
- Practice Managers
- Lead GPs
- Additional roles staff (Pharmacists, Pharmacy Technicians, Care Coordinators, Social Prescribers, Mental Health Practitioners)
- Other network employees
- ICS colleagues:
- Primary Care Contracting Team
- Integrated Community Teams
- Integrated Locality Partnership
- Care Homes
- Other Primary Care Networks
- Helping to ensure that the PCN provides a supportive working environment for clinicians, trainees and other employees. Supporting colleagues learning and professional development, as well as your own.
- Ensuring that you always work within your own competencies and training.
- Complying with G DOC policies.
- Observing health and safety guidelines at all times.
- Any other reasonable duties that may be required from time-to-time.
This job description is intended to be a guide to the scope and the responsibilities of the post and is not exhaustive. There may be other duties required of the post holder commensurate with the position as the PCN develops. The job description will be subject to regular review and amendments as necessary, in consultation with the post holder.
Working conditions
Frequent, prolonged VDU use
Time-pressured environment
High levels of accuracy and attention to detail essential at all times
Exposure to distressing situations and written material
For full Job Description see attached Job description - PCN Business Manager