Job summary
Are you passionate about
high-quality, safe, and effective healthcare?
Do you enjoy using leadership and systems to make patients safer? Then come and join our friendly team.
As the Quality and Compliance Manager, you will be key to maintaining and improving quality and compliance functions, particularly information governance, health and safety, and regulatory compliance (CQC). You will provide leadership, oversight, training and support to non-clinical colleagues. You will also support the clinical and practice leaders with clinical governance, safeguarding, infection control.
The role will be based at our facilities in Gloucester, The role could
be purely office-based, or hybrid office-based/working from home, if
preferred. If hybrid working, you must
be willing and able to travel to our
sites Gloucester whenever required during your contracted hours. You must be
able to travel independently to Gloucester and to other sites in
Gloucestershire.
The role is for 16-20 hours per week, to be worked over at least 4
days. For candidates seeking more hours,
we may be able to combine the role with other duties. This will depend on your skills and
experience.
Salary will be equivalent to NHS Band 4-5, depending on skills and
experience.
The role is eligible for the NHS pension scheme.
Paid annual leave of 25 days per annum plus 8 days of bank holidays
(pro-rata if part-time).
Closing date: 15 April 2025
Interview date: 24 April 2025
For an informal chat email:glicb.gdocrecruitment@nhs.net
Main duties of the job
Main duties of the role
You will work closely with our senior leaders to ensure regulatory compliance and enhance patient safety and experience. You will have considerable autonomy to design and implement quality systems, although close and co-operative working with colleagues will be essential. You must be able to make the case for quality improvement and to bring colleagues with you.
Experience of both clinical and
information governance is desirable, but candidates with a strong record of
achievement and leadership in only one of these elements are welcome to apply,
as training can be provided if required.
We are a small organisation:
flexibility of approach and a willingness to support the team as a whole are
essential.
Lead and support our team to
achieve clinical excellence, patient safety and regulatory assurance.
Establish a quality and
governance framework (drawing on existing policies and procedures). Identify
and address any gaps.
Ensure that G DOC complies
with regulatory requirements, including CQC and the ICO.
Identify regulatory
requirements, NHS standards, and G DOC policy requirements. Lead the
implementation and communication of these across the organisation.
Establish and maintain reporting
and audit to ensure compliance.
Reports to: Chief
Executive
About us
You will be required to be immunised
in compliance with Green Book (link attached) and NHS recommendations for your
role (unless medically exempt).
G DOC LTD is owned by all the GP Practices in Gloucestershire; the
Practices are our shareholders.
We operate on a not-for-profit basis: any profits are redistributed into
primary care in Gloucestershire.
We are a limited company run by a Board of Directors, most of whom are experienced
local GPs.
We run a number of GP practices, as well as some other services for the
whole county.
In Gloucester we run 9,500 patients at Gloucester Health Access Centre/Matson
Lane (9,500 patients) and Partners in
Health (12,400).
In the Forest of Dean, we run two practices, both of which are
dispensing: Lydney (7,500 patients), and Blakeney (3,200 patients).
Our countywide services include:
G DOC is running a Covid Medicines Service to help and support the
high-risk patients in Gloucestershire.
Over 17,000 primary care appointments each year at Gloucester Health
Access Centre for patients who may need to be seen the same day when their own
practice is already full, or who do not have a registered GP. GHAC is open
8am8pm, 365 days a year.
For more details visit our website
Job description
Job responsibilities
Duties specific to role
Provide leadership and support on
quality and compliance
Lead reporting on Safety Events and
implementation of learning.
Produce quality and assurance reports
for the Management Board. Attend the
Board to present these when required.
Ensure robust clinical governance
systems are in place
Ensure prompt and compliant responses
to requests for data from patients, and from third parties where legitimate.
Enhance patient satisfaction and
experience through quality improvement.
Ensure training is in place to
support quality assurance, risk management, and patient safety.
Assist the Operations team in
effective risk management,
Act as Deputy Caldicott Guardian,
ensuring safe and appropriate data sharing
Conduct clinical governance reviews
and audit, ensuring compliance with NICE guidelines
Operate independently within agreed
frameworks, escalating risks as necessary
Ensure cost-effective service
delivery and budget alignment with quality priorities
Ensure services meet CQC, NICE, ICO
and contractual clinical requirements
Ensure requirements of the NHS Data Security
and Protection Toolkit are met.
Working conditions
Frequent,
prolonged VDU use.
High
levels of accuracy and attention to detail essential at all times.
Occasional
work in a time pressured environment.
Some
exposure to distressing situations and written material.
For full Job Description, see attached document:
20250327 job description_quality compliance manager.doc
Job description
Job responsibilities
Duties specific to role
Provide leadership and support on
quality and compliance
Lead reporting on Safety Events and
implementation of learning.
Produce quality and assurance reports
for the Management Board. Attend the
Board to present these when required.
Ensure robust clinical governance
systems are in place
Ensure prompt and compliant responses
to requests for data from patients, and from third parties where legitimate.
Enhance patient satisfaction and
experience through quality improvement.
Ensure training is in place to
support quality assurance, risk management, and patient safety.
Assist the Operations team in
effective risk management,
Act as Deputy Caldicott Guardian,
ensuring safe and appropriate data sharing
Conduct clinical governance reviews
and audit, ensuring compliance with NICE guidelines
Operate independently within agreed
frameworks, escalating risks as necessary
Ensure cost-effective service
delivery and budget alignment with quality priorities
Ensure services meet CQC, NICE, ICO
and contractual clinical requirements
Ensure requirements of the NHS Data Security
and Protection Toolkit are met.
Working conditions
Frequent,
prolonged VDU use.
High
levels of accuracy and attention to detail essential at all times.
Occasional
work in a time pressured environment.
Some
exposure to distressing situations and written material.
For full Job Description, see attached document:
20250327 job description_quality compliance manager.doc
Person Specification
Other
Essential
- Disclosure Barring Service (DBS) check
- Evidence of continuing professional development
Qualifications
Essential
- Undergraduate degree or equivalent
Personal Qualities
Essential
- Clear, polite telephone manner
- Analytical
- Polite and confident
- Resilient
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Experience
Essential
- Experience of managing clinical or information governance & compliance
- Experience of managing regulatory compliance, preferably CQC and ICO
- Experience of managing a team including direct reports and HR aspects
Desirable
- Experience of managing clinical and information governance & compliance
- Experience of managing organisational responses to subject access requests and other requests by data subjects and third parties
- Experience of supporting clinical audit
- Experience of safeguarding process oversight
- Experience in patient safety investigations, action planning, and embedding lessons learned
Experience
Essential
- Experience of managing clinical or information governance & compliance
- Experience of managing regulatory compliance, preferably CQC and ICO
- Experience of managing a team including direct reports and HR aspects
Desirable
- Experience of managing clinical and information governance & compliance
- Experience of managing organisational responses to subject access requests and other requests by data subjects and third parties
- Experience of supporting clinical audit
- Experience of safeguarding process oversight
- Experience in patient safety investigations, action planning, and embedding lessons learned
Skills
Essential
- Excellent communication skills (written and oral)
- Confident team leader
- Skilled in facilitation, coaching, and influencing
- Decision-making, negotiation, and problem-solving skills
- Competent in the use of Office and Outlook
- Ability to follow policy and procedure
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
Desirable
- Current level 2 or 3 adult & child safeguarding training (training will be provided if required)
- Competent in use of SystmOne
Person Specification
Other
Essential
- Disclosure Barring Service (DBS) check
- Evidence of continuing professional development
Qualifications
Essential
- Undergraduate degree or equivalent
Personal Qualities
Essential
- Clear, polite telephone manner
- Analytical
- Polite and confident
- Resilient
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Experience
Essential
- Experience of managing clinical or information governance & compliance
- Experience of managing regulatory compliance, preferably CQC and ICO
- Experience of managing a team including direct reports and HR aspects
Desirable
- Experience of managing clinical and information governance & compliance
- Experience of managing organisational responses to subject access requests and other requests by data subjects and third parties
- Experience of supporting clinical audit
- Experience of safeguarding process oversight
- Experience in patient safety investigations, action planning, and embedding lessons learned
Experience
Essential
- Experience of managing clinical or information governance & compliance
- Experience of managing regulatory compliance, preferably CQC and ICO
- Experience of managing a team including direct reports and HR aspects
Desirable
- Experience of managing clinical and information governance & compliance
- Experience of managing organisational responses to subject access requests and other requests by data subjects and third parties
- Experience of supporting clinical audit
- Experience of safeguarding process oversight
- Experience in patient safety investigations, action planning, and embedding lessons learned
Skills
Essential
- Excellent communication skills (written and oral)
- Confident team leader
- Skilled in facilitation, coaching, and influencing
- Decision-making, negotiation, and problem-solving skills
- Competent in the use of Office and Outlook
- Ability to follow policy and procedure
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
Desirable
- Current level 2 or 3 adult & child safeguarding training (training will be provided if required)
- Competent in use of SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.