Job responsibilities
Assist practices to proactively
identify and work with people, including the frail/elderly and those with
long-term conditions, to provide coordination and navigation of care and
support across health and care services.
Work closely with GPs and practice
teams to support them to manage patients to develop individual personalised
care and support plans, ensuring appropriate support is made available to
patients and carers, helping them to understand and manage their condition and
ensure changing needs are addressed.
Review patients needs and help
them access the services and support they require to understand and manage
their own health and wellbeing
Liaise
and work with the ICB, practices, voluntary and other organisations to
implement patient services
Assist the Business Manager in collating information for claims
(eg ARRS, Care Homes, etc) and responding to queries
Monitor the PCNs generic mailboxes and respond
appropriately to emails
Coordinate, organise and attend various MDT
meetings (eg Care Homes, Dementia, Respiratory and Pain Management).
Assist the Lead education GP to organise
training including PLT sessions
Support the
Business Manager to effectively deliver key projects, including quality
improvement projects. This includes the
provision of information and analysis using information, data, knowledge and
technology systems to inform and support PCN agreed initiatives and meet the
needs of the local population.
Support the PCN
Leadership team in the delivery of the DES specifications and support Quality
and Outcome Frameworks.
Assess
data, monitor the PCN dashboard and liaise with the Digital and Transformation
Leads, Practices, GPs and Nursing teams, with a view to achieving network
targets and obtaining maximum investment and impact funding
Attend
meetings on behalf of the PCN
Take
minutes of meetings as required.
Raise awareness
of health promotion in practices, implementing, co-ordinating and supporting a
variety of projects.
Assist the Clinical Director and Business Manager to coordinate the Covid Vaccination programmes
across practices
As
part of the Practice team, contributing to the delivery of QOF and enhanced
services.
Contributing
to the management and development of the Primary Care Network, including the
performance of work undertaken by the Practice as part of the PCN.
Helping
to ensure that the PCN
remains safe and effective, including by the use of clinical audit and learning
from significant events and complaints.
Attending
team meetings.
Helping
to ensure that the PCN
provides a supportive working environment for clinicians, trainees and other
employees. Supporting colleagues
learning and professional development, as well as your own.
Contributing
to safeguarding, including attending meetings as appropriate for your role and
ensuring that your training is up to date and complete.
Helping
to ensure that the Practice complies with CQC requirements for primary care,
including all fundamental standards of care.
You
will be required to be immunised in compliance with Green Book and NHS
recommendations for your role (unless medically exempt), including
immunisations against Covid.
Ensuring
that you always work within your own competencies and training.
Complying
with G DOC policies.
Observing
health and safety guidelines at all times.
Any other reasonable duties
that may be required from time-to-time.
Working conditions
Frequent, prolonged VDU use
Time-pressured environment
High levels of accuracy and attention to detail essential
at all times
Exposure to distressing situations and written material
Other responsibilities with the
PCN/Practice
Applying Practice policies, standards and
guidance;
Contributing to the teaching and training of
trainees, new employees and employees who are undertaking training;
Awareness of and compliance with all relevant G
DOC policies/guidelines for your role, e.g. prescribing, confidentiality, data
protection, health and safety, annual QOF Assessment of the Practice;
Contributing to evaluation/audit and clinical
standard setting within the organisation as applicable to your role;
Attending training, Practice meetings and other
meetings and events organised by the Practice, PCN, or other agencies such as
the ICB, where appropriate;
Contributing to audits and written returns to
ensure that the Practice meets quality standards and receives the designated
funding, as appropriate to your role;
Treating colleagues with courtesy and respect;
Complying with G DOCs values, and the values
of your practice/team.
Confidentiality
Comply with the Confidentiality Agreement.
Health &
Safety
Under the Health and Safety at Work Act 1974,
you have a personal responsibility to have regard to your own and others
safety.
You should familiarise yourself with fire exits
at all sites where you work, and the action that you should take in the event
of a fire.
Personal alarms are available from G DOC for
all GPs, wherever you are working. Your
site induction should cover local procedures for summoning external help.
Please ensure you familiarise yourself with these local procedures.
You must comply with site Health and Safety
procedures, including those that concern clinical waste, use of hazardous
substances, and the use and disposal of sharps.
Health and safety hazards should be reported to
the Practice Manager.
You should dress appropriately and
professionally. To reduce the risk of
sharps injuries, shoes should be closed (not open sandals).
You must ensure that your car is insured for
commuting and home visits.
GPs in Gloucestershire have
been the victims of serious & sustained stalking and violence. You should not give anyone outside the
Practice information about when and where colleagues will be working. Refer any
queries about rotas etc to the Practice Manager or G DOC. Be aware that stalkers may have knowledge of
the local healthcare system and sound very plausible.
Safeguarding
Safeguarding is everyones
responsibility. Even staff who do not
routinely have contact with patients may become aware of a safeguarding
concern. You will
Ensure you are familiar with G DOCs
safeguarding procedures
Report all concerns promptly, following the
safeguarding procedures
Ensure that you maintain an appropriate level
of safeguarding training for your role
Contribute to meetings and
other safeguarding processes, as appropriate to your role.
Equality and Diversity
You
will support the equality, diversity and rights of patients, carers and
colleagues, to include:
Acting in a way that recognises the importance
of peoples rights, interpreting them in a way that is consistent with practice
procedures and policies, and current legislation;
Respecting the privacy, dignity, needs and
beliefs of patients, carers, and colleagues.
Quality and Patient Safety
You
will strive to maintain quality within the Practice, and will:
Alert other team members to any concerns about
clinical governance or quality and risk; participate in Significant Event
Analysis reviews
Assess own performance and take accountability
for own actions, either directly or under supervision;
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the teams performance;
Work effectively other agencies to meet
patients needs;
Effectively manage own time, workload and
resources.
Avoid working if you are impaired from doing so
safely or effectively, for example due to illness.
If relevant to your role, ensure that any
necessary handover and follow up arrangements for patients have been made.
Inform your line manager if you have concerns
about a colleague that might affect patient safety
Inform your line manager of any complaints or
significant events that have arisen from your work for G DOC.
Participate in investigations of any complaints
or significant events, if asked to do so.
Inform your line manager immediately if you
have been charged with any criminal offence.
If
you are in a regulated profession (e.g. nurse, doctor, pharmacist, accountant).
Comply with your regulators guidance.
Inform your line manager immediately, if you
are under investigation by your regulator.
Inform your line manager immediately, if you
have any restrictions or conditions imposed on your practice by your regulator.
Communication
You
should recognise the importance of effective communication within the team and
will strive to:
Communicate effectively with other team
members, including through use of email, TeamNet and other agreed communication
channels;
Communicate effectively with patients and
carers;
Recognise peoples needs for alternative
methods of communication and respond accordingly i.e. signing and use of
telephone and face-to-face translators.