Practice Manager

Fallodon Way Medical Centre

This job is now closed

Job summary

To lead, manage and coordinate all aspects of organisation functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment.

Main duties of the job

The following are the core responsibilities of the Practice Managers role. This job description is not exhaustive and there may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. It will be developed periodically as the local healthcare environment changes.

Broadly the Practice Manager is responsible for:

Developing and supporting the strategic vision of the practice

The strategic approach in managing and improving patient services

Managing practice staff

Financial and compliance management of the practice

IT and communications

About us

Fallodon Way Medical Centre aspires to be a professional, friendly organisation, dedicated to providing high quality personalised medical care to all members of the practice community.

We are a friendly, successful, training and research practice of over 11,500 patients, located in Henleaze, which is a leafy inner suburb of Bristol, with good schools and amenities. We have a relatively high elderly population but also a good mix with families. We encourage and support ongoing professional development.

Thepractice combines the best of traditional and innovative working, currently with 5 partners and 4 associate GPs. The practice is both proactive and reactive about managing the ever-changing workload in General Practice, offering a supportive environment and good work-life balance.

The practice is supported by ANPs, a Pharmacy team including two Practice Pharmacists, an Award-winning Care Coordination team, a Social Prescriber, First Contact Physio and mental health practitioner. There is a team of workflow administrators assisting the clinical team in managing inbound correspondence and results.

Date posted

17 September 2024

Pay scheme

Other

Salary

£54,000 a year This is FTE

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A0775-24-0015

Job locations

13 Fallodon Way

Bristol

BS9 4HT

Job description

Job responsibilities

Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities

Functional management of all clinical and administrative staff, with direct line management of the following staff: Operations Manager, Reception Manager, Management Support Assistant, Practice Nurse Manager and salaried GPs (non-clinical aspects only)

Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan

Establishing, reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed

Lead and implement an effective staff induction and appraisal process (including for any staff at the practice employed via the PCN)

Implementing effective systems for the resolution of disciplinary and grievance issues

Maintaining an effective overview of and ensuring compliance with HR legislation

Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

Managing the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners

Maintaining an effective liaison with the practice accountant, overseeing the practice accounts, ensuring year-end figures are presented in a timely manner.

Briefing partners on all financial matters, including forecasting and cashflow.

Managing and processing partners drawings, PAYE and pensions for practice staff

Ensuring the organisation has appropriate insurance cover

Managing contracts for services i.e., cleaning, gardening, window cleaning etc. and manage procurement of such supplies and services.

Coordinating the reviewing and updating of all organisation policies and procedures, including developing, implementing and embedding an efficient business continuity plan.

Leading change and continuous improvement initiatives; coordinating all projects within the organisation

Supporting the team reach QOF targets

Adopting a strategic approach to the management of all patient services matters

Developing, implementing and embedding an effective communication strategy (internal and external) whilst marketing the practice appropriately.

Ensuring the organisation maintains compliance with its NHS contractual and CQC obligations

Actively encouraging and promoting the use of patient online services

Liaising at internal and external meetings as required, including but not limited to PCN and locality representation. Deputise for the partners at such meetings when required.

Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide supporting services at the practice.

Supporting the management of the Patient Participation Group

Supporting the management of all complaints in line with current legislation and guidance

The management of the premises, including health and safety aspects such as risk assessments and mandatory training

Managing the organisation IT system, delegating staff to act as administrators, ensuring compliance with IT security and IG is maintained at all times.