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The Street Lane Practice

Patient Services Assistant

The closing date is 30 June 2025

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Job summary

Job DescriptionPatient Services Assistant.MUST BE ABLE TO WORK UNTIL 6PM MONDAY - FRIDAY.This role is not open to students.

Open Monday - Friday 08:00-18:00. Closed on Bank Holidays & Weekends.

You may be required to take part in our late evening rota on either a Wednesday or Thursday until 8.30pm.

Main duties of the job

  • Ensuring smooth running of the main office and reception area.
  • Dealing with patients on the phone and face to face e.g. booking into the appointments system.
  • Liaising with other team members, Doctors, Nurses and other associated healthcare agencies and providers.
  • General office duties including word/data processing, filing, photocopying and scanning, ordering stationery and other supplies
  • Maintaining and monitoring the practice appointments system
  • Answering telephones, booking appointments, dealing with patients

About us

  • The post would have a 6-month probation period.
  • 5 weeks holiday / extra week after 5 years service and extra 3 days after 10 years service
  • Automatically enrolled into the NHS pension scheme, you can opt out if you wish
  • Free car parking
  • Register for Blue Light NHS Discount Card
  • Uniform is provided

  • Tea/Coffee/Milk is provided

Details

Date posted

06 May 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0774-25-0002

Job locations

12 Devonshire Avenue

Leeds

LS8 1AY


Job description

Job responsibilities

  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
  • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Job description

Job responsibilities

  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
  • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Person Specification

Qualifications

Essential

  • Educated to GCSE level with sound knowledge of English & Maths
  • Willingness to participate in training & ongoing personal development

Experience

Essential

  • Experience of dealing with the public/patients.
  • Practical experience of computerised systems.
  • An understanding and acceptance of the need for strict confidentiality.

Desirable

  • Experience of working in a NHS/General Practice environment.
Person Specification

Qualifications

Essential

  • Educated to GCSE level with sound knowledge of English & Maths
  • Willingness to participate in training & ongoing personal development

Experience

Essential

  • Experience of dealing with the public/patients.
  • Practical experience of computerised systems.
  • An understanding and acceptance of the need for strict confidentiality.

Desirable

  • Experience of working in a NHS/General Practice environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Street Lane Practice

Address

12 Devonshire Avenue

Leeds

LS8 1AY


Employer's website

https://www.streetlanepractice.com/ (Opens in a new tab)

Employer details

Employer name

The Street Lane Practice

Address

12 Devonshire Avenue

Leeds

LS8 1AY


Employer's website

https://www.streetlanepractice.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Services Supervisor

Victoria Soong

victoria.soong@nhs.net

Details

Date posted

06 May 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0774-25-0002

Job locations

12 Devonshire Avenue

Leeds

LS8 1AY


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