Practice Manager

Job description

Job responsibilities

Job Summary:

The post holder provides the direct day-to-day operational running of the practice, applying business insight to support smooth operations. The Practice Manager will work closely with the GP Partners in developing and maintaining an efficient and effective GP practice, we serve a diverse patient population, which requires strong leadership under pressure.

Responsibilities include business planning, general management and leadership, staff management and development, financial/payroll systems and HR functions, systems development and overseeing compliance with GMS Contract whilst ensuring quality patient services is delivered at all times.

Management and Planning

Contribute to the practice development by staying informed on current primary care affairs and identifying potential threats and opportunities.

Shape the practices direction by setting objectives and generating ideas for growth.

Ability to lead, motivate and develop staff.

Enhance communication and collaboration within the practice and with external agencies.

Drive team performance by monitoring and evaluating outcomes against objectives.

Contribute to service quality improvements by collaborating with Neath Cluster.

Lead for patient complaints, zero tolerance and unacceptable behaviour.

Plan and maintain the monthly rota for the clinical team ensuring appropriate levels of cover are in place.

Record annual leave, study leave and sickness absences, providing administrative management for our trainee doctors.

Lead for recruiting and appointing of clinical and administrative staff, ensuring job descriptions and adverts are advertised in a timely manner.

Patient Care

Align service development with local and national guidelines, ensuring compliance.

Collaborate with Neath Cluster to meet our IMTP standards.

Manage rotas and staff schedules, ensuring seamless service coverage, to minimise disruptions and ensure consistent patient care delivery.

Proactively investigate and resolve patient complaints for improved patient relationships and reduce legal exposure, taking the lead in formal written complaints whilst following Putting Things Right process.

Financial Management

Manage practice accounts for efficient financial operations to ensure profitability, sustainable growth.

Maximise practice income through efficient processes and resource allocation.

Maintain and ensure practice accounting system is up to date.

Monitor cash flow, forecasts, petty cash, invoicing and providing regular financial updates.

Order stationary, cleaning products and oversee ordering system for clinical supplies.

Excellent financial expertise for purpose of payroll, pensions and NIC contributions.

Liaise with Accountants and ensure financial records are maintained and up to date.

Human Resources & Professional Development

Responsible for staff recruitment, retention, and skill development.

Ensure compliance with employment laws and effective team deployment.

Facilitate staff training, development, and appraisal systems.

Mentor and support team members individually and collectively.

Foster a culture of continuous improvement.

Record and monitor sickness absences/annual leave for staff.

Oversee absences to ensure smooth running of the Practice.

Information Management and Technology

Ensure compliance with information governance standards and annual staff IG training.

Lead IT implementation and modernisation initiatives.

Oversee and evaluate staff training and maintain data collection of compliance.

Maintain the practices website and public-facing information channels.

Source new systems to assist with patient delivery, i.e. telephone/clinical systems.

Ensure our monthly data is updated on website and portal.

Health & Safety

Responsible for the upkeep and general maintenance of the building and leading on health and safety standards, managing occupational risks.

Ensure Practice is compliant to meet its legal duties and adhere to risk management and health and safety policies.

Stay updated on health and safety practices through regular training.

Person Specification

Experience

Essential

• Expertise in team leadership, with a track record of success. Proficient in fostering teamwork and ensuring employee satisfaction
• Experience in budgeting, monetary management, petty cash and invoicing
• Experience of driving and delivering change effectively
• Expertise in HR, employment law and holiday management

Desirable

• Experience as a Practice Manager or Business Manager within the health care sector
• Familiarity with payroll and NHS pensions agency compliance
• Experience of rota management for medical team

Qualifications

Essential

• Degree or equivalent through training and experience
• Evidence of Commitment to continuing professional development

Desirable

• Professional qualification in relevant subject

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SKEWEN MEDICAL CENTRE

Address

Queens Road

Skewen

Neath

West Glamorgan

SA10 6UH

Employer's website

http://www.wales.nhs.uk/sites3/home.cfm?orgid=512 (Opens in a new tab)