Job summary
Due to an internal
promotion, an exciting opportunity has arisen for an experienced receptionist
to join our friendly team at Skewen Medical Centre.
The right candidate
would ideally have previous medical reception experience but not essential. You must possess excellent customer service
skills and computer and IT skills are essential.
Duties include greeting
patients face to face, including telephone calls and managing patient database.
Booking appointments and diary management.
Also processing of prescriptions and various other admin duties as
required.
Candidates should
be enthusiastic, reliable and have a flexible approach to work. You
should have the ability to record and relay information accurately and
confidentially.
We are looking to
recruit permanent/part time receptionists/admin to join our busy and friendly
practice.
Job advert will
close once sufficient applicants have been received.
Main duties of the job
Job summary:
To be the first
point of contact for patients.
Receive, assist
and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way mainly providing a
service through receiving calls or at reception within the practice.
Dealing with
prescription queries, ordering repeat or acute prescriptions, using AMGP to
book patients on our telephone triage system, use of clinical system to book
appointments for our clinical/nursing teams.
Provide general
assistance to the practice team and project a positive and friendly image to
patients and other visitors, either in person or via the telephone.
About us
We are a long established forward
thinking GP practice of 5 GPs, 2 Physician Associates and Nursing team covering
approximately 9000 patients. We are a caring and committed team with a strong
team ethos.
We are looking for an enthusiastic and motivated individual to join our dedicated Reception Team. The hours are permanent and part time.
Job description
Job responsibilities
Job responsibilities:
Administration
- To present a calm and friendly image to patients
- Have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
- Use of our appointment booking systems
- Send and record messages accurately and efficiently
- Assist other members of staff within your remit
Reception
- Greeting patients, consulting with members of practice team
- Handling completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception positions as necessary
- Ensure effectiveness of appointment system and monitoring flow of patients in the practice
Appointments
- Process appointment requests for today/future appointments from patients by telephone and in person.
- Deal with visits/requests
Computer
- Booking patients into AskMyGP in a timely manner
- Registrations of new patients computer data entry and medical records
- Process patients changes of address computer data and medical records (have knowledge of practice area)
- Process repeat prescription requests in accordance with practice guidelines
- Competent using all computer packages
Telephone
- Have working knowledge of telephone system, during and after hours
- Answer calls and make outgoing calls in a professional manner, dealing with a number of tasks.
Other Tasks
- Ensure the surgery premises is kept tidy and safe inside and outside
- Give out test results to patients
- Any other tasks allocated by manager
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
Job description
Job responsibilities
Job responsibilities:
Administration
- To present a calm and friendly image to patients
- Have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
- Use of our appointment booking systems
- Send and record messages accurately and efficiently
- Assist other members of staff within your remit
Reception
- Greeting patients, consulting with members of practice team
- Handling completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception positions as necessary
- Ensure effectiveness of appointment system and monitoring flow of patients in the practice
Appointments
- Process appointment requests for today/future appointments from patients by telephone and in person.
- Deal with visits/requests
Computer
- Booking patients into AskMyGP in a timely manner
- Registrations of new patients computer data entry and medical records
- Process patients changes of address computer data and medical records (have knowledge of practice area)
- Process repeat prescription requests in accordance with practice guidelines
- Competent using all computer packages
Telephone
- Have working knowledge of telephone system, during and after hours
- Answer calls and make outgoing calls in a professional manner, dealing with a number of tasks.
Other Tasks
- Ensure the surgery premises is kept tidy and safe inside and outside
- Give out test results to patients
- Any other tasks allocated by manager
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
Person Specification
Experience
Essential
- Experience in Customer Service and Reception tasks
Desirable
- Experience of working in a GP Practice
Qualifications
Essential
- GCSE in English and Maths
- Qualified to NVQ Level 2 in Business Admin
Desirable
Person Specification
Experience
Essential
- Experience in Customer Service and Reception tasks
Desirable
- Experience of working in a GP Practice
Qualifications
Essential
- GCSE in English and Maths
- Qualified to NVQ Level 2 in Business Admin
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
