Operational Manager

Job description

Job responsibilities

Job responsibilities:

Human resources:

Oversee the recruitment and retention of staff in conjunction with Senior Manager

Ensure personnel records are maintained for all staff, including DBS checks,

absenteeism, annual leave and training records

Implement mandatory and personal development training

Implement induction training for new staff

Provide line management to all employees, including regular 1:1s, team meetings and appraisals.

Liaise with Senior Manager over performance or disciplinary actions

Organisational:

Oversee the day-to-day operations of the practice, ensuring efficient systems and processes.

Work closely with Senior Manager to implement any new processes or contract changes that are required

Review and maintain the practice continuity plan in conjunction with the Senior Manager.

Create and maintain, in conjunction with the Senior Manager, a practice policy register and ensure the reviews are completed appropriately

Attend meetings, prepare agendas and ensure distribution of minutes as necessary

Oversee QOF and ensure all targets are met

Oversee workforce planning, including clinical and non-clinical rotas

Ensure adequate level of cover for all areas, and put in place intervention when necessary

Ensure that Practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place

Deal with all aspects of significant events including regular audits and implementing any required actions.

Implement practice systems to ensure compliance with CQC regulations and standards.

Ensure Practice engages with PCN and represent the Practice at regular PCN meetings

Patient services

Adopt a strategic approach to the development and management of patient services

Ensure service development and delivery is in accordance with local and national guidelines

Ensure the practice complies with NHS contractual obligations in relation to patient care

Routinely monitor and assess practice performance against patient access and demand management targets

Deal with all aspects of complaints including regular audits and implementing any required actions

Assist with Patient Participation Group

Information Technology:

Maintain existing systems, actively encouraging IT developments within the Practice and maximizing computer usage by all team members

Manage and oversee the latest developments in primary care IT and disease coding

Liaise with the ICB regarding system procurement, IT funding and national IT development programmes

Help maintain the practice website

Plan and implement procedures to capture data and report performance in detail for use within the practice for audit purposes and for the use by relevant external agencies.

Collect and collate statistics, prepare reports, undertake research and make recommendations to the partners having analysed the findings

Audit and maintain confidentiality of information

Quality

Take a lead role in the identification, implementation and evaluation of areas of improvement

Monitor and evaluate performance of the practice team against objectives: identify and manage change

Assess demand and capacity and provide support for any changes that are needed

Maintain good knowledge and understanding of Clinical Governance and develop in-house procedures to ensure compliance

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients' needs

Effectively manage own time, workload and resources and those of others

Confidentiality:

Ensure confidentiality of data and conformity to the Data Protection Act and Medical Records and Reports Acts, the Freedom of Information Act and the Caldicott Report.

Review and update all data protection policy with regard to current legislation

Ensure staff are fully trained in all data protection matters

Manage all data protection breaches in line with legislation

Health & Safety:

The post holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.

Maintain an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the Practice

Use personal security systems within the workplace according to practice guidelines

Identify the risks involved in work activities and undertaking such activities in a way that manages those risks across the practice

Make effective use of training to update knowledge and skills, and initiate and manage the training of others

Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed

Actively identify, report, and correction of health and safety hazards and infection hazards immediately when recognised

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

NHS Mandatory training and additional training where requested

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Special requirements of the post:

Personal attributes must include good analytical skills and strategic thinking capabilities.

Strong communication and people management skills with a clear demonstration of the ability to take a lead on initiatives with enthusiasm, energy and positivity whilst working under pressure.

Person Specification

Qualifications

Essential

• Management Qualification
• Good GCSE's

Desirable

• Masters Level Management Qualification
• HR qualification
• Project Management Qualification

Experience

Essential

• Experience of working as a high level manager.
• Experience of managing staff.
• Experience of business development.
• Experience of operational management

Desirable

• Experience of working in a NHS Setting.
• Experience of working in Primary Care
• Experience of working in General Practice
• Experience of working with a PCN.
• Experience of managing Clinical staff.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westbourne Medical Centre

Address

7 Trinity Mews

North Ormesby

Middlesbrough

Cleveland

TS3 6AL

Employer's website

https://www.westbournemedicalcentre.nhs.uk/ (Opens in a new tab)