Go back

Digital Care Co-ordinator

Cerne Abbas Surgery

Information:

This job is now closed

Job summary

To address the ever-increasing demand for health care services and to better support individuals within their own communities, there is wide recognition of the need to embrace new ways of working and digital healthcare technologies to ensure all patients receive the right care, in the right place, at the right time. The role of the Digital Care Coordinator will be to support patients and healthcare professions to maximise the potential presented by new digital healthcare technology and the associated new ways of working, these include: Healthcare Apps Wearables and remote monitoring technology Data and intelligence e.g. Population Health data Digital care coordination is a mechanism for delivering 21st Century care and connecting people with both medical and non-medical sources of support, empowering people to better self-manage their conditions and/or work collaboratively with healthcare professionals to manage their conditions.

Main duties of the job

Be an ambassador for Digital with patients and colleagues in equal measure Run regular proactive reports to identify a cohort of patients who may benefit from new services/ new ways of delivery services Act as the first point of contact for digital queries Demonstrate and educate colleagues about how to optimally use digital technologies and data and intelligence Troubleshoot for colleagues and patients Take the lead in the deployment of new technologies and education of patients Support the education of colleagues in line with implementation plans Support Public Health campaigns, working with the PCN Management team to achieve this To support the PCN in successful delivery and implementation of services

About us

Mid Dorset Primary Care Network is a PCN made up of nine GP practices in the Dorchester area of Dorset. The practices have a history of collaborative working and provide care for around 49,000 patients. As we grow, we are looking to recruit a full time PCN Digital Care Co-ordinator, working over 5 days to support the development of digital in our Primary Care Network. The successful applicant will be employed by and based at Cerne Abbas Surgery, working with the nine general practices at scale to successfully implement primary care initiatives. The post holder will be part of the PCN Management Team, reporting to the PCN Business Manager. Although based at Cerne Abbas, you will at times be required to travel to work across the PCN. There will be occasional evening working and potential for some home working at times.

Date posted

22 July 2021

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0764-21-1722

Job locations

51 Long Street

Cerne Abbas

Dorchester

Dorset

DT2 7JG


Job description

Job responsibilities

Be an ambassador for Digital with patients and colleagues in equal measure Run regular proactive reports to identify a cohort of patients who may benefit from new services/ new ways of delivery services Act as the first point of contact for digital queries Demonstrate and educate colleagues about how to optimally use digital technologies and data and intelligence Troubleshoot for colleagues and patients Take the lead in the deployment of new technologies and education of patients Support the education of colleagues in line with implementation plans Support Public Health campaigns, working with the PCN Management team to achieve this Where licenses are required, take the lead in releasing licenses to patients and colleagues in line with implementation plans (MyMHealth) To support the PCN in successful delivery and implementation of services Work with Dorset CCG colleagues and members of local PPGs to look at using digital tools to navigate patients and carers through health and care services Work closely with Social Prescribing leads and other key members of the local multi-disciplinary team to build on trusting relationships across the PCN and focus on digital ways of working

Job description

Job responsibilities

Be an ambassador for Digital with patients and colleagues in equal measure Run regular proactive reports to identify a cohort of patients who may benefit from new services/ new ways of delivery services Act as the first point of contact for digital queries Demonstrate and educate colleagues about how to optimally use digital technologies and data and intelligence Troubleshoot for colleagues and patients Take the lead in the deployment of new technologies and education of patients Support the education of colleagues in line with implementation plans Support Public Health campaigns, working with the PCN Management team to achieve this Where licenses are required, take the lead in releasing licenses to patients and colleagues in line with implementation plans (MyMHealth) To support the PCN in successful delivery and implementation of services Work with Dorset CCG colleagues and members of local PPGs to look at using digital tools to navigate patients and carers through health and care services Work closely with Social Prescribing leads and other key members of the local multi-disciplinary team to build on trusting relationships across the PCN and focus on digital ways of working

Person Specification

Qualifications

Essential

  • Educated to NVQ 3 level or equivalent in a relevant subject with significant equivalent previous proven experience.

Experience

Essential

  • Demonstrable experience in dealing with people, and sensitive and confidential information.
  • Significant skills and knowledge of Microsoft IT systems and other software programmes.
  • Understanding of Confidentiality and Data Protection.

Desirable

  • NHS experience, preferably in primary care.
  • Knowledge of NHS structures, primary care contractual and commissioning processes.

Skills

Essential

  • Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions. High level of interpersonal and communication skills, assertiveness and diplomacy.
  • Ability to work under pressure in a busy working environment and able to multi-task.
  • Effective team worker
  • Strong technology skills. IT literate and proficient in the advanced use of technology, including Microsoft and other packages.
  • The ability to collate information and carry out data analysis.
  • Ability to use initiative, act, make decisions and solve problems independently, and know when to refer upwards.
  • Ability to provide and receive sensitive information in a confidential manner, resolve queries and conflict using tact and diplomacy.
  • Ability to work under pressure of multiple demands.
  • Can demonstrate insight into learning needs and ability to address them.

Desirable

  • Ability to engage with external agencies and represent the organisations interests.
Person Specification

Qualifications

Essential

  • Educated to NVQ 3 level or equivalent in a relevant subject with significant equivalent previous proven experience.

Experience

Essential

  • Demonstrable experience in dealing with people, and sensitive and confidential information.
  • Significant skills and knowledge of Microsoft IT systems and other software programmes.
  • Understanding of Confidentiality and Data Protection.

Desirable

  • NHS experience, preferably in primary care.
  • Knowledge of NHS structures, primary care contractual and commissioning processes.

Skills

Essential

  • Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions. High level of interpersonal and communication skills, assertiveness and diplomacy.
  • Ability to work under pressure in a busy working environment and able to multi-task.
  • Effective team worker
  • Strong technology skills. IT literate and proficient in the advanced use of technology, including Microsoft and other packages.
  • The ability to collate information and carry out data analysis.
  • Ability to use initiative, act, make decisions and solve problems independently, and know when to refer upwards.
  • Ability to provide and receive sensitive information in a confidential manner, resolve queries and conflict using tact and diplomacy.
  • Ability to work under pressure of multiple demands.
  • Can demonstrate insight into learning needs and ability to address them.

Desirable

  • Ability to engage with external agencies and represent the organisations interests.

Employer details

Employer name

Cerne Abbas Surgery

Address

51 Long Street

Cerne Abbas

Dorchester

Dorset

DT2 7JG


Employer's website

https://www.cerneabbassurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Cerne Abbas Surgery

Address

51 Long Street

Cerne Abbas

Dorchester

Dorset

DT2 7JG


Employer's website

https://www.cerneabbassurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

PCN Business Manager

Gillian Brindle

gilian.brindle@dorsetgp.nhs.uk

Date posted

22 July 2021

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0764-21-1722

Job locations

51 Long Street

Cerne Abbas

Dorchester

Dorset

DT2 7JG


Supporting documents

Privacy notice

Cerne Abbas Surgery's privacy notice (opens in a new tab)