Medical Receptionist

Lonsdale Medical Group

Information:

This job is now closed

Job summary

Lonsdale Medical Group is a 23,000 patient Practice located near Queens Park Station with a team of clinicians and administrative staff making up a team of over 50 staff members.

Just off the main road of Salusbury Road, there are local shops, restaurants, bakeries, and coffee shops, along with staff parking available outside the Practice.

Join our ethos of learning and development. We recognise that without a well-trained, developed and motivated workforce, we cannot deliver quality services.

Working hours will be Monday to Friday and some Saturdays. The hours will be between 8am - 8pm, you working day will be 7.5 hours.

Main duties of the job

As a medical receptionist, you are the fundamental base of the Practice, and so the ideal candidate would have previous GP Practice (or similar to) experience along with:

  • Knowledge of EMIS system; experience in booking, amending, cancelling appointments,
  • Familiar with prescription request issuance
  • E-consults
  • Actioning emails
  • Docman
  • Tasks
  • Front desk reception duties
  • Registrations
  • Excellent IT skills
  • Confident and compassionate
  • Superb communication skills are essential to the role.
  • Positive attitude at all times

If candidate is familiar with the following, this is an added bonus, however training will be provided in due course:

  • Clinical coding
  • Referrals

About us

Therefore we offer:

A comprehensive induction programme

4 weeks annual leave (pro rata)

NHS Pension scheme

Continuous Professional Development including 2 weeks training as a minimum.

Date posted

18 September 2023

Pay scheme

Other

Salary

£10.50 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0763-23-0000

Job locations

24 Lonsdale Road

London

NW6 6RR


Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on Emis Web

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the medical administrator may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Action incoming faxes when necessary

d. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

e. Complete opening and closing procedures in accordance with the duty rota

f. Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

g. Ordering and monitoring of stationery supplies

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on Emis Web

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the medical administrator may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Action incoming faxes when necessary

d. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

e. Complete opening and closing procedures in accordance with the duty rota

f. Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

g. Ordering and monitoring of stationery supplies

Person Specification

Experience

Essential

  • Knowledge of EMIS / Docman10 / accuRx are all preferred however not vital

Desirable

  • Experience working in Primary Care is preferred however not vital.
Person Specification

Experience

Essential

  • Knowledge of EMIS / Docman10 / accuRx are all preferred however not vital

Desirable

  • Experience working in Primary Care is preferred however not vital.

Employer details

Employer name

Lonsdale Medical Group

Address

24 Lonsdale Road

London

NW6 6RR


Employer's website

https://lonsdalemedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lonsdale Medical Group

Address

24 Lonsdale Road

London

NW6 6RR


Employer's website

https://lonsdalemedicalcentre.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Michelle Reilly

michelle.reilly2@nhs.net

02038379941

Date posted

18 September 2023

Pay scheme

Other

Salary

£10.50 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0763-23-0000

Job locations

24 Lonsdale Road

London

NW6 6RR


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