Job summary
To work as part of the reception team,
contributing to the efficient running of the practice and providing outstanding
customer care at all times. To provide a comprehensive reception service,
supporting the primary work areas (telephone and front-desk reception).
Main duties of the job
To provide
patients with an efficient and effective reception service which includes:
Making patient appointments, same
day telephone, routine and cancellations.
Giving routine test results.
Taking home visit requests.
Booking emergency calls on to the
duty doctor list.
General enquiries.
Resolving issues.
Processing prescription and dealing
with prescription queries.
To complete all associated
administration in an accurate and timely manner.
To provide outstanding customer care
at all times, both internally and externally.
Checking and signing for deliveries
and ensuring they reach the correct person.
Managing delivery and collection
processes for phlebotomy samples.
To provide cover for staff breaks
and holidays as required.
To have a thorough knowledge of all
Practice procedures.
To work in accordance with written
protocols.
About us
Great team, sociable & fun while striving to deliver excellent patient care. We have a common room where all staff are encouraged to join the entire team for coffee & lunch breaks. We also hold regular out of work social events.
Job description
Job responsibilities
To provide patients with an efficient and effective reception service which includes:
Making patient appointments, same day telephone, routine and cancellations.
Giving routine test results.
Taking home visit requests.
Booking emergency calls on to the duty doctor list.
General enquiries.
Resolving issues.
Processing prescription and dealing with prescription queries.
To complete all associated administration in an accurate and timely manner.
To provide outstanding customer care at all times, both internally and externally.
Checking and signing for deliveries and ensuring they reach the correct person.
Managing delivery and collection processes for phlebotomy samples.
To provide cover for staff breaks and holidays as required.
To have a thorough knowledge of all Practice procedures.
To work in accordance with written protocols.
- Take reasonable care of his/her own safety and that of other persons who may be affected by his/her act or omission.
- Co-operation with the Practice to ensure adherence to statutory regulations/policies and codes of practice and departments safety rules.
- Contribute to a learning environment within the team.
- Maintain a caring environment through the support of colleagues.
-
- While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Reporting potential risks identified.
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Job description
Job responsibilities
To provide patients with an efficient and effective reception service which includes:
Making patient appointments, same day telephone, routine and cancellations.
Giving routine test results.
Taking home visit requests.
Booking emergency calls on to the duty doctor list.
General enquiries.
Resolving issues.
Processing prescription and dealing with prescription queries.
To complete all associated administration in an accurate and timely manner.
To provide outstanding customer care at all times, both internally and externally.
Checking and signing for deliveries and ensuring they reach the correct person.
Managing delivery and collection processes for phlebotomy samples.
To provide cover for staff breaks and holidays as required.
To have a thorough knowledge of all Practice procedures.
To work in accordance with written protocols.
- Take reasonable care of his/her own safety and that of other persons who may be affected by his/her act or omission.
- Co-operation with the Practice to ensure adherence to statutory regulations/policies and codes of practice and departments safety rules.
- Contribute to a learning environment within the team.
- Maintain a caring environment through the support of colleagues.
-
- While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Reporting potential risks identified.
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Person Specification
Interpersonal skills
Essential
- The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- The post-holder will strive to maintain quality within the Practice, and will:
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
- The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
- The post-holder will,
- Apply Practice policies, standards and guidance.
- Attend team training meetings as arranged.
Qualifications
Essential
- GCSE grades A-C in Maths & English
Desirable
- Previous GP reception experience
Person Specification
Interpersonal skills
Essential
- The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- The post-holder will strive to maintain quality within the Practice, and will:
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
- The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
- The post-holder will,
- Apply Practice policies, standards and guidance.
- Attend team training meetings as arranged.
Qualifications
Essential
- GCSE grades A-C in Maths & English
Desirable
- Previous GP reception experience
