Job summary
Practice Manager
We are looking for an accomplished, experienced, and highly
motivated General Practice Manager, with a demonstrable career in Healthcare, finance, HR, and business planning.
Hawthorn Medical Centre is a family friendly
practice, working with colleagues in the NHS to provide the best possible patient
care. We are a training practice providing a supportive and collaborative
environment. Working with us you will be part of an amazing team where every
person matters. You will manage the business aspect of the surgery, making sure
that patients are at the centre of the surgery's operations. You will also take an active role as part of our 27,000 patient PCN. Our CQC rating is
Good.
-
Ability to manage in a changing environment.
-
Honesty and fairness in dealing with people.
- Handling financial systems for the practice,
including payroll.
- Ability to adapt to many different situations
and challenges.
- Perform well under considerable pressure.
- Solve problems and deliver results.
- Great negotiating skills.
Main duties of the job
As the Practice Manager you will be expected to provide outstanding leadership for the whole team and be responsible for managing all aspects of the practice. We are looking for a confident and resilient individual with excellent communication skills.
Provide leadership and management skills to enable the practice to meet its agreed aims and objectives with a safe, efficient and effective working environment.
Working closely with the Partners on all aspects of practice management and developing the staff and practice. Including closely working with our exciting PCN team.
Managing all aspects of the practice, e.g. Finance, Quality Care and Governance, Project Management, HR, Stakeholder Engagement, Patient Services, IT and Health & Safety.
Managing all aspects of staffing, e.g. recruitment, appraisals, etc.
About us
Hawthorn Medical Centre has 13000 patients in Swindon, and was this year rated "Good" by CQC. We are a successful training practice with previous trainees staying with us.
We are a friendly, supportive and hardworking team; reflected by our shared values of caring for each other and our patients. We are committed to providing the highest quality of care for our patients and ensuring that our staff feel valued and motivated. There is a strong team ethos across the practice, and have a friendly and relaxed working environment.
Job description
Job responsibilities
Personnel
and training
Managing
the administrative staff and non-clinical management of nursing staff,
including securing funding and taking lead responsibility in staff appraisal
and organising recruitment selection and training.
Ensuring
contracts of employment are provided to all staff and that all relevant
employment legislation is followed. Ensuring the practices employment policies
and procedures are comprehensive and up to date.
Finance
and profitability
Responsibility
for the book-keeping, petty cash and other financial aspects of the practice,
including payroll and NHS pension scheme arrangements.
Ensuring
that all income and expenditure due to or made by the practice is received or
recorded in the accounts of the practice, and preparing financial reports for
the partners.
Information
technology
Responsibility
for the computer system, including organising any maintenance and developments
to the system. Ensure compliance with Data Protection legislation.
Premises
and equipment
Responsibility for security, repairs,
insurance and maintenance of premises, services, and equipment.
Ensuring
that the practice complies with aspects of Health & Safety at Work (HASAW)
legislation.
Patient
services
Implementing
and maintaining systems to receive patient enquiries and suggestions, including
oversight of the practice-based complaints procedure in conjunction with the
relevant partner.
Reviewing
and updating the practices information leaflet/website, practice publicity and
health education material.
Future planning
Preparing
a practice business plan, annual report and practice aims and objectives as
required by the partners.
Keeping
abreast of developments within the NHS that might impinge on the practice or
individual partners and offering options for consideration by the partners.
External
relationships
Ensuring efficient internal and external
communication, including being the focal point for contact with the primary
care organisation, solicitor, accountant and other bodies
Job description
Job responsibilities
Personnel
and training
Managing
the administrative staff and non-clinical management of nursing staff,
including securing funding and taking lead responsibility in staff appraisal
and organising recruitment selection and training.
Ensuring
contracts of employment are provided to all staff and that all relevant
employment legislation is followed. Ensuring the practices employment policies
and procedures are comprehensive and up to date.
Finance
and profitability
Responsibility
for the book-keeping, petty cash and other financial aspects of the practice,
including payroll and NHS pension scheme arrangements.
Ensuring
that all income and expenditure due to or made by the practice is received or
recorded in the accounts of the practice, and preparing financial reports for
the partners.
Information
technology
Responsibility
for the computer system, including organising any maintenance and developments
to the system. Ensure compliance with Data Protection legislation.
Premises
and equipment
Responsibility for security, repairs,
insurance and maintenance of premises, services, and equipment.
Ensuring
that the practice complies with aspects of Health & Safety at Work (HASAW)
legislation.
Patient
services
Implementing
and maintaining systems to receive patient enquiries and suggestions, including
oversight of the practice-based complaints procedure in conjunction with the
relevant partner.
Reviewing
and updating the practices information leaflet/website, practice publicity and
health education material.
Future planning
Preparing
a practice business plan, annual report and practice aims and objectives as
required by the partners.
Keeping
abreast of developments within the NHS that might impinge on the practice or
individual partners and offering options for consideration by the partners.
External
relationships
Ensuring efficient internal and external
communication, including being the focal point for contact with the primary
care organisation, solicitor, accountant and other bodies
Person Specification
Qualifications
Essential
- Educated to at least A Level standard or equivalent
- Evidence of continuing professional development
Desirable
- Degree level education.
- Relevant business, management, or financial qualification.
- Member of the IGPM
Experience
Essential
- NHS general practice management experience
- Managing change
- Practical experience of financial management
- Experience of working with large multi-disciplinary teams
- Practical experience of managing and motivating people
- Working knowledge of HR policies and procedures
- Practical experience of managing Health and Safety at work
Desirable
- Experience of strategic business planning
- Experience of working with regulatory bodies
Person Specification
Qualifications
Essential
- Educated to at least A Level standard or equivalent
- Evidence of continuing professional development
Desirable
- Degree level education.
- Relevant business, management, or financial qualification.
- Member of the IGPM
Experience
Essential
- NHS general practice management experience
- Managing change
- Practical experience of financial management
- Experience of working with large multi-disciplinary teams
- Practical experience of managing and motivating people
- Working knowledge of HR policies and procedures
- Practical experience of managing Health and Safety at work
Desirable
- Experience of strategic business planning
- Experience of working with regulatory bodies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
