Job summary
An exciting opportunity has arisen following the formation of the Hawthorn & Merchiston PCN in Swindon, for an exceptional leader to join two thriving practices with experienced and supportive Practice Managers to lead the NEW PCN function.
The PCN is in it's earliest stages and this role affords the applicant the opportunity to create an exceptional new team. Providing support to two great teams of Health Care professionals, treating over 26000 patients and helping create a service that we can all be proud to be a part of.
You will be responsible for the delivery and monitoring of projects and services committed to or
commissioned by the PCN. And you will provide oversight of the financial management, resourcing
and regulatory compliance of the work of the PCN.
We fully commit to everyone's personal/professional development, and you will be afforded the opportunity to participate in any training programme implemented by the PCN as part of your role. As well as taking the lead for your own development, learning and performance.
Main duties of the job
HR
- Work closely with H&M Health Partnership to oversee the recruitment and retention of staff
employed by the PCN.
- Monitor skill-mix and deployment of
staff.Maintain up-to-date HR documentation.
- First point of contact for Practice Managers with regard to delivery of PCN projects and schemes.
- Manage contractual requirements on behalf of the PCN.
Finances
- Manage the PCN budget and seek ways to generate income.
- Monitor spend and allocation of monies received.
- Understand and report on the financial implications of contract and legislation changes
Data and Systems
- Collect baseline data, measuring the progress and assessing the effectiveness of all PCN projects
and services
Local Relationships
- Build effective relationships with the local PCNs, and other local PCN Managers.
- Liaise with and support the local Patient Participation Groups (PPGs).
- Support practice managers in various elements of management within practices as mutually
agreed.
Communication
- Recognize the importance of effective communication
within the team.
- Communicate effectively with all colleagues and network practice staff.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
- Apply professional standards.
Organisational
- Attend PCN Manager & PCN Board meetings and ensure that minutes are kept.
- Convene meetings, prepare agendas and ensure distribution of minutes as necessary
About us
Hawthorn and Merchiston are two very well established practices with a substantial patient base.
Both practices have energetic, enthusiastic teams determined to excel in everything they undertake. Focusing on delivering the very best outcomes for our patients and our people.
We will encourage you to grow and develop in a supportive environment with heaps of experience in the teams to help your journey and support you in your day to day activities in the role.
It's an exciting time to be joining the PCN just months into its launch. The values of the practices are both very strong and inform every decision that we make.
We are very professional, appreciating that your satisfaction, enjoyment and fulfilment will come from achieving exceptional outcomes. Working as part of teams that mutually respect each other.
Enabling us all to continue to develop to meet the ever evolving needs of our patients.
Job description
Job responsibilities
Job title PCN Operations Manager
Hours of work Full or Part time
Responsible to Practice Managers
Accountable to Clinical director of the PCN
Working at both Hawthorn and Merchiston
Contract type Permanent
Job Title Primary Care Network Manager
Responsible for the delivery and monitoring of projects and services committed to or
commissioned by the PCN. They also provide oversight of the financial management, resourcing
and regulatory compliance of the work of the PCN
The PCN covers a total population of close to 30K patients.
Hawthorn and Merchiston practices have agreed
to work together to deliver the PCN agenda as well as other projects where collaboration
would benefit both practices and their patients.
HR
- Arrange timely and safe recruitment for services and projects.
Work closely with H&M practices to oversee the recruitment and retention of staff
employed by the PCN and on Network projects.
- Co-ordinate intra-practice communications within the network
- Ensure that all PCN staff are legally and gainfully employed.
- Monitor skill-mix and deployment of
staff Ensure that PCN staff have a suitable induction and are adequately trained to fulfil their role
- Ensure that there is an effective appraisal and monitoring system for PCN employees
- Support and mentor PCN staff, both as individuals and as team members where appropriate
- Implement effective systems for the resolution of disputes and grievances including the
disciplinary system
- Keep abreast of changes in employment legislation
- Maintain up-to-date HR documentation (including job descriptions, employment contracts, DBS,
Mandatory Training, immunisation records and employment policies)
- Maintain adequate staffing levels to meet PCN commitments
Communication
- First point of contact for Practice Managers with regard to delivery of PCN projects and schemes.
- Manage contractual requirements on behalf of the PCN.
- Co-ordinate intra-practice communications within the PCN.
- Liaise with other healthcare organisations for specific programmes
- Take an active role in the development and embedding of the PCNs culture, values and reputation
as providers of high quality services.
- Finances
- Manage the PCN budget and seek ways to generate income as a provider organization.
- Monitor spend and allocation of monies received
- Understand and report on the financial implications of contract and legislation changes
- Data and Systems
- Collect baseline data, measuring the progress and assessing the effectiveness of all PCN projects
and services
Local Relationships
- Build effective relationships with the local PCNs facilitating appropriate access to PCN support for
the networks practices.
- Build effective relationships with other local PCN Managers.
Liaise with and support the local Patient Participation Groups (PPGs).
- Support practice managers in various elements of management within practices as mutually
agreed.
- Personal/professional development
-
The postholder will participate in any training programme implemented by the PCN as part of this
employment, such training to include:
- - Participation in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development.
- - Taking responsibility for own development, learning and performance and demonstrating skills
and activities to others who are undertaking similar work.
- Communication
- The postholder should recognize the importance of effective communication
within the team and will strive to:
- - Communicate effectively with all colleagues and network practice staff.
- - Communicate effectively with patients and carers.
- Recognize peoples needs for alternative methods of communication and respond accordingly.
- -
Apply professional standards.
- Organisational
- Attend PCN Manager & PCN Board meetings and ensure that minutes are kept
Convene meetings, prepare agendas and ensure distribution of minutes as necessary
Essential requirements
- Excellent communication skills
- Excellent organisational skills
- Excellent business document writing skills
- IT literate TPP, EMIS and RA Confident in
the collection, analysis and presentation of
data IT literate Word, Excel and Outlook
- Excellent attention to detail
- Some event management experience for
small to medium sized group
Desirable Requirements
- Previous experience of working as a manager in a GP surgery
- Flexibility to travel and work across Hawthorn and Merchiston health partnership
- Good network of local clinicians, managers & clerical staff
Job description
Job responsibilities
Job title PCN Operations Manager
Hours of work Full or Part time
Responsible to Practice Managers
Accountable to Clinical director of the PCN
Working at both Hawthorn and Merchiston
Contract type Permanent
Job Title Primary Care Network Manager
Responsible for the delivery and monitoring of projects and services committed to or
commissioned by the PCN. They also provide oversight of the financial management, resourcing
and regulatory compliance of the work of the PCN
The PCN covers a total population of close to 30K patients.
Hawthorn and Merchiston practices have agreed
to work together to deliver the PCN agenda as well as other projects where collaboration
would benefit both practices and their patients.
HR
- Arrange timely and safe recruitment for services and projects.
Work closely with H&M practices to oversee the recruitment and retention of staff
employed by the PCN and on Network projects.
- Co-ordinate intra-practice communications within the network
- Ensure that all PCN staff are legally and gainfully employed.
- Monitor skill-mix and deployment of
staff Ensure that PCN staff have a suitable induction and are adequately trained to fulfil their role
- Ensure that there is an effective appraisal and monitoring system for PCN employees
- Support and mentor PCN staff, both as individuals and as team members where appropriate
- Implement effective systems for the resolution of disputes and grievances including the
disciplinary system
- Keep abreast of changes in employment legislation
- Maintain up-to-date HR documentation (including job descriptions, employment contracts, DBS,
Mandatory Training, immunisation records and employment policies)
- Maintain adequate staffing levels to meet PCN commitments
Communication
- First point of contact for Practice Managers with regard to delivery of PCN projects and schemes.
- Manage contractual requirements on behalf of the PCN.
- Co-ordinate intra-practice communications within the PCN.
- Liaise with other healthcare organisations for specific programmes
- Take an active role in the development and embedding of the PCNs culture, values and reputation
as providers of high quality services.
- Finances
- Manage the PCN budget and seek ways to generate income as a provider organization.
- Monitor spend and allocation of monies received
- Understand and report on the financial implications of contract and legislation changes
- Data and Systems
- Collect baseline data, measuring the progress and assessing the effectiveness of all PCN projects
and services
Local Relationships
- Build effective relationships with the local PCNs facilitating appropriate access to PCN support for
the networks practices.
- Build effective relationships with other local PCN Managers.
Liaise with and support the local Patient Participation Groups (PPGs).
- Support practice managers in various elements of management within practices as mutually
agreed.
- Personal/professional development
-
The postholder will participate in any training programme implemented by the PCN as part of this
employment, such training to include:
- - Participation in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development.
- - Taking responsibility for own development, learning and performance and demonstrating skills
and activities to others who are undertaking similar work.
- Communication
- The postholder should recognize the importance of effective communication
within the team and will strive to:
- - Communicate effectively with all colleagues and network practice staff.
- - Communicate effectively with patients and carers.
- Recognize peoples needs for alternative methods of communication and respond accordingly.
- -
Apply professional standards.
- Organisational
- Attend PCN Manager & PCN Board meetings and ensure that minutes are kept
Convene meetings, prepare agendas and ensure distribution of minutes as necessary
Essential requirements
- Excellent communication skills
- Excellent organisational skills
- Excellent business document writing skills
- IT literate TPP, EMIS and RA Confident in
the collection, analysis and presentation of
data IT literate Word, Excel and Outlook
- Excellent attention to detail
- Some event management experience for
small to medium sized group
Desirable Requirements
- Previous experience of working as a manager in a GP surgery
- Flexibility to travel and work across Hawthorn and Merchiston health partnership
- Good network of local clinicians, managers & clerical staff
Person Specification
Experience
Essential
- Strong Leadership Skills
- Excellent communication skills
- Excellent organisational skills
- Excellent business document writing
- IT literate TPP, EMIS and RA Confident in the collection, analysis and presentation of data IT literate Word, Excel and Outlook Excellent attention to detail
- Some event management experience for small to medium sized group
Desirable
- Previous experience of working as a manager in a GP surgery
- Flexibility to travel and work between Hawthorn and Merchiston Practices.
- Good network of local clinicians, managers & clerical staff
Person Specification
Experience
Essential
- Strong Leadership Skills
- Excellent communication skills
- Excellent organisational skills
- Excellent business document writing
- IT literate TPP, EMIS and RA Confident in the collection, analysis and presentation of data IT literate Word, Excel and Outlook Excellent attention to detail
- Some event management experience for small to medium sized group
Desirable
- Previous experience of working as a manager in a GP surgery
- Flexibility to travel and work between Hawthorn and Merchiston Practices.
- Good network of local clinicians, managers & clerical staff
