Job summary
Job summary
Brook Lane Surgery is a progressive, forward-thinking Practice,
based in Sarisbury Green. Our friendly and patient centred team is seeking to
recruit a receptionist to join a well established team.
The successful candidate will be well organised, flexible and
enthusiastic with a can-do attitude.
If you have a team
focused approach and are keen to work in our Practice which is a very much part
of the local community we would like to hear from you
Main duties of the job
You will work as part of a busy
reception team looking after the needs and requests of our patients. This will
include booking appointments, dealing with prescriptions and queries and acting
as liaison between the patient and the doctors, helping to offer an efficient
and pleasant service to our patients.
About us
Brook Lane Surgery has 5 Clinical
Partners, six salaried GPs, complemented by our nursing, admin, reception and
management teams. Our practice is part of Coastal Primary Care Network enabling
our patients to benefit from additional expertise and resource from a wider
network of healthcare professionals, including but not limited to, clinical
pharmacists, first contact practitioners [physiotherapists], social
prescribers, a home visiting service and health and wellbeing coaches.
We are a training Practice with 2 GP trainers and have an active
Patient Participation Group.
Personal development is actively encouraged and staff wellbeing
is very important to us, as is demonstrating respectful and caring behaviours
towards each other, our patients and associated third parties.
Job description
Job responsibilities
Job responsibilities
Key tasks and responsibilities assigned to the receptionist as listed below:
- To make appointments for patients in person or on the telephone.
- To receive and direct patients as required.
- To handle enquiries from patients including registration requests, home visits, Informing patients of results and pass messages to the doctors and other members of the health care team as required.
- General signposting.
- Processing prescriptions.
- To ensure the reception area and waiting room are clear and tidy after surgeries.
- Maintaining notice boards and patient information displays ensuring they remain relevant and up to date throughout reception and the waiting areas.
- This job description is not intended to be comprehensive but is a guide to the general responsibilities of the post. It may become necessary, after a period of time to review this with the post holder.
TRAINING:
To undertake training courses as required and a willingness to undertake this sometimes outside working hours.
CONFIDENTIALITY:
To understand that all information concerning patients and the practice is confidential and must not be discussed outside the practice.
Notes:
The practice has a NO SMOKING policy and smoking is not permitted on the practice premises or while on duty.
Relief duties must be undertaken during holiday and sick leave.
The surgery is open from 8.00am until 6.30pm Tuesday, Wednesday and Friday and 8.00am until 7.30pm Monday and Thursday so a degree of flexibility is required with the possibility of an increase in hours in the future and weekend sessions.
It is the Surgerys policy that all staff must attend mandatory training when required. This includes fire training, safeguarding training and any other training deemed necessary.
All employees are responsible in reporting any safeguarding concerns to the accountable officer.
Job description
Job responsibilities
Job responsibilities
Key tasks and responsibilities assigned to the receptionist as listed below:
- To make appointments for patients in person or on the telephone.
- To receive and direct patients as required.
- To handle enquiries from patients including registration requests, home visits, Informing patients of results and pass messages to the doctors and other members of the health care team as required.
- General signposting.
- Processing prescriptions.
- To ensure the reception area and waiting room are clear and tidy after surgeries.
- Maintaining notice boards and patient information displays ensuring they remain relevant and up to date throughout reception and the waiting areas.
- This job description is not intended to be comprehensive but is a guide to the general responsibilities of the post. It may become necessary, after a period of time to review this with the post holder.
TRAINING:
To undertake training courses as required and a willingness to undertake this sometimes outside working hours.
CONFIDENTIALITY:
To understand that all information concerning patients and the practice is confidential and must not be discussed outside the practice.
Notes:
The practice has a NO SMOKING policy and smoking is not permitted on the practice premises or while on duty.
Relief duties must be undertaken during holiday and sick leave.
The surgery is open from 8.00am until 6.30pm Tuesday, Wednesday and Friday and 8.00am until 7.30pm Monday and Thursday so a degree of flexibility is required with the possibility of an increase in hours in the future and weekend sessions.
It is the Surgerys policy that all staff must attend mandatory training when required. This includes fire training, safeguarding training and any other training deemed necessary.
All employees are responsible in reporting any safeguarding concerns to the accountable officer.
Person Specification
Qualifications
Essential
Desirable
- Good communication skills
- Previous experience working in a Healthcare setting.
Person Specification
Qualifications
Essential
Desirable
- Good communication skills
- Previous experience working in a Healthcare setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.